Customer Satisfaction
Lowell is located at 42°38′22″N 71°18′53″W  /  42.63944°N 71.31472°W  / 42.63944; -71.31472 (42.639444, -71.314722). According to the United States Census Bureau , the city has a total area of 14.5 square miles (38 km 2 ).13.8 square miles (35.7 km²) of it is land and 0.8 square miles (2.1 km 2 ) of it (5.23%) is water.
Did You Know

QuestionThe moving industry in the United States was deregulated with the Household Goods Transportation Act of 1980. This act allowed interstate movers to issue binding or fixed estimates for the first time. Doing so opened the door to hundreds of new moving companies to enter the industry. This led to an increase in competition and soon movers were no longer competing on services but on price. As competition drove prices lower and decreased what were already slim profit margins, "rogue" movers began hijacking personal property as part of a new scam. The Federal Motor Carrier Safety Administration (FMCSA) enforces Federal consumer protection regulations related to the interstate shipment of household goods (i.e., household moves that cross State lines). FMCSA has held this responsibility since 1999, and the Department of Transportation has held this responsibility since 1995 (the Interstate Commerce Commission held this authority prior to its termination in 1995).


In the United States, commercial truck classificationis fixed byeach vehicle's gross vehicle weight rating (GVWR). There are 8 commercial truck classes, ranging between 1 and 8.Trucks are also classified in a more broad way by the DOT's Federal Highway Administration (FHWA). The FHWA groups them together, determining classes 1-3 as light duty, 4-6 as medium duty, and 7-8 as heavy duty.The United States Environmental Protection Agency has its own separate system of emission classifications for commercial trucks.Similarly, the United States Census Bureau had assigned classifications of its own in its now-discontinued Vehicle Inventory and Use Survey (TIUS,formerlyknown as the Truck Inventory and Use Survey).

QuestionAs of January 1, 2000, the Federal Motor Carrier Safety Administration (FMCSA)was establishedas its own separate administration within the U.S. Department of Transportation. This came about under the "Motor Carrier Safety Improvement Act of 1999".The FMCSAis basedin Washington, D.C., employing more than 1,000 people throughout all 50 States, including in the District of Columbia.Their staff dedicates themselves to the improvement of safety among commercial motor vehicles (CMV) and to saving lives.

QuestionThe USDOT (USDOT or DOT)is considereda federal Cabinet department within the U.S. government.Clearly, this department concerns itself with all aspects of transportation with safety as a focal point.The DOT wasofficiallyestablished by an act of Congress on October 15, 1966, beginning its operation on April 1, 1967. Superior to the DOT, the United States Secretary of Transportation governs the department.The mission of the DOT is to "Serve the United States by ensuring a fast, safe, efficient, accessible, and convenient transportation system that meets our vital national interests and enhances the quality of life for the American people, today and into the future." Essentially thisstates how important it is to improve all types of transportation as a way to enhance both safety and life in general etc.It is important to note that the DOT is not in place to hurt businesses, but to improve our "vital national interests" and our "quality of life". The transportation networks are in definite need of such fundamental attention. Federal departments such as the USDOT are key to this industry by creating and enforcing regulations with intentions to increase the efficiency and safety of transportation.

QuestionThe industry intends to both consumers as well as moving companies, this is why there are Ministers of Transportation in the industry. They are there to set and maintain laws and regulations in place to create a safer environment.It offers its members professional service training and states the time that movers have been in existence. It also provides them with federal government representation and statistical industry reporting.Additionally, there are arbitration services for lost or damaged claims, publications, public relations, and annual tariff updates and awards.This site includes articles as well that give some direction, a quarterly data summary, and industry trends.