Cobra Van Lines
3/5
3/5
(551) 999-2622
(551) 999-2622
107 Ivanhoe Dr
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Feb. 23, 2022, 12:43 a.m.
They are not even deserving one star as well.
Feb. 23, 2022, 12:42 a.m.
Worst customer service.On the day of my move the movers were extremly late and I kept trying to get somone to answer to tell me of the arrival time.I kept getting tranfred from one person to the other and when they finally arrived 5 hours late,The movers looked like they were in a rush to leave and just dumped my stuff.Worst experience ever!Would never hire this company if I had known.
Feb. 23, 2022, 12:42 a.m.
LITERALLY AN ABSOLUTE NIGHTMARE. Had missing and broke stuff and they totallly tried to scam me. Dumped all my stuff on a sidewalk after paying thousands. There is a class action lawsuit being put together right now.
Feb. 23, 2022, 12:42 a.m.
This is the WORST moving company ever. Very unprofessional, they break your belongings and don't admit to liability, they yell at you on the phone. TOTAL NIGHTMARE!!! Still in litigation over my MISSING family heirlooms
Feb. 23, 2022, 12:42 a.m.
The BEST mover that i know ! move form IL- FL ON 02/15/2018 and the gys was so good and make a great job ! i received my deliver with not any problem and after 7 days . Higley recommendation !
Feb. 23, 2022, 12:42 a.m.
I had a move from red feather co . to valley center ks and Cobra van lines did a fantastic job. It was a tough job because of all the snow and they were able to get the truck in to our driveway . The foreman Jessie was the best I have had for other moves with a great crew. I would use them for ever move again.
Feb. 23, 2022, 12:42 a.m.
Cobra Van Lines did a very good job with my sisters move. The owner of Cobra Van Lines communicated with us threw out the move to keep us informed. the move was fast and Jessie the foreman for the move was very good > I would use them again.Great Job
Feb. 23, 2022, 12:42 a.m.
Honest!!!!! Charlie is a man of his word. If your in any way looking to move this is the company I would go with. They moved us from Illinois to New Mexico and it was handled with the up most care and professionalism. Charlie is not a broker. Charlie is the MAN of movers. The price was fair and in the end there were no hidden charges. If there was more than FIVE stars I'd give Cobra Van Lines them all. Charlie and his staff were always in communication with us. He even call after all was done and we were settled in to see how we were doing. He'll do the same to you. GREAT company to do business. I give the ************ Stars.
Feb. 23, 2022, 12:42 a.m.
VERY GOOD RATES....!!! VERY POLITE AND FLEXIBLE STAFF MEMBERS........:-)
Feb. 23, 2022, 12:42 a.m.
They Were Professional Even Though I Went Through A 3rd Party My Funiture Arrived In A Timely Manner Nothing Was Damaged The Guy At The Office Was Very Helpful Thanks
Feb. 23, 2022, 12:42 a.m.
Work crew are good hard working people and very helpful. A supervisor named Charlie was very rude and should not be in a customer service business. With a new supervisor this company would do great!
Feb. 23, 2022, 12:42 a.m.
This has to be the worse Moving company every so the guys pull up and it sounded like a scam for extra money from the jump the guy say hey you can follow me to a weigh station or we can charge you by how much space we use on the truck mind you this was a small budget truck and I was the last one to be loaded up until the door so I'm like something ain't right next you fill out like at least 20 forms while the guy calculate's all these made up numbers to give you a price after that I agreed like I got to get my stuff moved today so after that they never told me there were switching my item from a budget truck to a semi and changing drivers not once so when I started calling the first driver to check the status he screams at me and says no I'm not the driver cliq I'm like wow then finaly i recieve my stuff at the new place my totes are all crack up and bent most of my boxes were smashed in and crushed thing were on the floor broken like glass items my chair was broke it's like they just tossed it in any type of way so unprofessional I would never recommend them to no one the only cool person was the semi driver great guy but the first driver needs to quit bad customer service
Feb. 23, 2022, 12:42 a.m.
OMG!!! Absolutely the worst, call the number and the guy is yelling at someone, never even said a word to me. Then I call back because I can't get his attention over him yelling and he says he has to call me back and hangs up on me. This is not to mention the damage and lack of communication, never respond to anything and the delivery sheets I got were blank, really helpful. I google the address in NJ and it is a home. Apparently, there is no company??? RUN RUN AWAY FROM THESE GUYS
Feb. 23, 2022, 12:42 a.m.
DO NOT RECCOMEND! Increased my "Guaranteed binding estimate price" by $1033!!!! AFTER they loaded my belongings, and tried to con me into using cubic feet instead of the agreed upon pounds to come up with the cost. Nothing was EVER explained about whatever cubic feet means- classic bait and switch. They showed up with a Budget company "moving truck" not the National Van Lines company truck that was promised. Only one worker spoke any (very little) english, which made it impossible to tell or ask the movers about anything. I am very unhappy with their blatant overcharging of $3033 for moving 42 plastic storage totes , 4 wardrobe boxes and 5 very small items from Illinois to Washington. I agreed to work with National Van Lines - not Cobra Van Lines. COBRA was NEVER mentional as being the carrier.
Feb. 23, 2022, 12:43 a.m.
Unbelievably horrific experience.. it's honestly hard to fathom that this company can exist in the US and still have a license. I had a smaller move across the country, with a pregnant wife in her third trimester who desperately needed a smooth move.. well, I failed to deliver (no pun intended). Let me start from the top: - Reassured numerous times from the beginning that "it would take 5-10 business days, tops" to ship our goods. This was from the office and the movers when they showed up. I asked about the "21 business days" caveat on the contract, and they said that would be extremely rare... well as I found out, this is standard practice. There is actually a clause in their contract saying "there is no obligation to abide by oral promises" or something of the like. - After signing a preliminary contract to use weight, instead of cubic feet, I was nearly talked into paying by cubic feet, which would have been disastrous if you had seen how these guys load your goods. I stuck with weight, and ended up paying a fair price (if it had gotten there in 5-10 business days). - The moving guys who picked up my goods were professional, prompt, and actually treated my things with respect... as soon as they have your things loaded up, this is a different story. - One week in, I called, and a sociopath (Charlie) answers the phone and acts like I am out of my mind for wondering where our things are, "AS ITS ONLY BEEN 7 DAYS! DO YOU WANT SOME KIND OF DISCOUNT OR SOMETHING, COME ON! I told you we have up to 21 business days (not including weekends or holidays)." - 14 days in - I called, same response. "WE HAVE 21 BUSINESS DAYS, WE DON'T HAVE A DRIVER YET!" - 21 days in - same response. "Theres a shortage of trucks.. be patient, it'll get there on time". - 28 days in - same response. We are sleeping on a blow up air mattress, and my wife now has excruciating back pain from being 8 months pregnant.. not to mention the emotional turmoil of not being able to get ready for baby given we don't have a single item in the house. - Several more calls reveal that they "might be loading up your things soon". - 32 days in - FINALLY get a call that there is a delivery time... less than 24 hours before drop-off. A little more heads up would have been nice, given we both work full-time. - Delivery day - what should/could have been a sigh of relief. Two guys, who look like they've been lost in the tundra on ice-road truckers roll out of the car, and literally hurl my things out of the truck on the ground. Had me sign a contract that had "Expedia Van Lines" crossed off the top with Cobra Van Lines written in. Nearly EVERY item they moved was damaged... this is no exaggeration. - I have never seen someone treat another person's good with complete wreckless abandon - tossing boxes, things falling out and rolling on the ground, dropping dressers, chairs falling over onto concrete.. you get the picture. Conclusion - AVOID, unless you hate your money and nice things.
Feb. 23, 2022, 12:43 a.m.
GREAT EXPERIENCE MOVING MY GOODS CROSS COUNTRY W/COBRA VAN LINES. HONEST CREW AND FRIENDLY. IF YOU WANT TO MOVE GIVE COBRA A CALL!!!!
Feb. 23, 2022, 12:43 a.m.
If I could give zero or negative stars I would. I swear the good reviews here are from fake people posing as happy customers. My belongings took 57 days to arrive between CO and TN. For the first 50 they appeared to be totally lost. Then at day 50 I get a call from someone claiming to be my driver and saying they will be to my site in 24 hours and I need to pay cash for final balance. Hard to do when it is a weekend and there is so little notice. No surprise, he never shows up. I call and text and get no response. Then a week later he reappears and again gives me 15ish hours notice for the delivery. This time he does show up along with 3 assistants found on Craigslist. Literally 3 items are removed from the truck before he blows up over me asking about the credit to costs for the delay beyond 21 days, demands the Craigslist "pros" stop unloading, and won't listen to anything I am trying to say. He angrily and literally throws my things on the lift gate back into the truck while verbally attacking my character for trying to scam him. Scam him? I am the one being scammed. In the process he breaks more of my things. Hard to believe anything was left to be broken as most things were damaged slightly or severely and some things were simply missing, but I didn't know this yet as I had only seen a few. He pulls down the door, tries to dismiss the Craigslist help, and drives away with the lift gate out. I talk to the helpers and have them stay promising to cover their time cost so I can get this back on the right track which they do and I am grateful for. A couple calls to dispatch and the driver and a 70 minute wait the driver comes back, but only after I submit a photo to him of my full cash payment! He doesn't acknowledge the escalation and advances as if nothing happened. My goods are removed from the truck while I literally answer questions about what is mine and what isn't. Most is there, nearly all is somewhat damaged, and several pieces are severely damaged. The driver stiffs the Craigslist help for a 4 hour minimum as all this took 2 hours which I covered the difference out of my pocket to be decent to these poor people who ended up involved and waiting around instead of taking the driver's offer to leave with him the first time and be paid the same thing they were paid for actually unloading. Now I get the joy of filing a claim, seeking my "beyond 21 day" delay compensation, and working through credit charge backs on the portions of this that were on a credit card. I imagine the beyond 21 day compensation clause will be a real headache to get those funds back as clearly these movers literally don't care. In the future I will simply move myself and get the Craigslist help loading my own truck rental.
Feb. 23, 2022, 12:43 a.m.
I totally agree with Ryan - several negatives with this company. Our pick up in NB was three (3) days late, and when they got to CA 10 days late, the driver would not come onto the property with his truck. He had permission to do so, but instead charged us $800 for him to get three guys from Craigslist and a UHaul truck to offload our items. Every box was damaged, and several items are missing. We are pushing with legal action from these clowns and their cohort, PVG Trucking. They are under review from the DOT. So unprofessional and downright rude, and expected a tip after. Yikes
Feb. 23, 2022, 12:43 a.m.
I had been contracted out by Open Road Moving to Cobra Van Lines. I was very dissatisfied with the services of Open Road. I was prepared to wait a month or more after I finally became aware of the problems with going through a broker. Once I got in touch with Cobra though, everything actually went great. It was such a relief. Amy on the phone at the home office and Demetrius the driver made everything better. They were both very friendly and assured me that the move would work out fine and it did. No damage to anything, nothing lost, on-time delivery and friendly prompt customer service. I will never go through a broker again, but would actually consider moving with Cobra directly.
Feb. 23, 2022, 12:43 a.m.
They were sent by AAA moving group to move my mom's stuff to Florida. They stole some things out of her boxes, which were taped up (by them, I watched this), so the items were stolen, not "lost." Cobra refuses to make this right, won't call us back. AAA moving group, LLC, is no help at all. Don't use them!!!
Feb. 23, 2022, 12:43 a.m.
On sep 5 we move from WA state to FL moving cross country it's very hard and stressful I use cobra van lines and they did great job not sure if I will move again but I know I will call cobra team thanks a lot for making this move easy for me and my family .
Feb. 23, 2022, 12:43 a.m.
On sep 5 we move from WA state to FL moving cross country it's very hard and stressful I use cobra van lines and they did great job not sure if I will move again but I know I will call cobra team thanks a lot for making this move easy for me and my family .
Feb. 23, 2022, 12:43 a.m.
I moved from MN to FL in the beginning of July and Cobra Van Lines saved the day in more ways than 1!!! From start to finish they helped me sort thru my stuff, packed everything in the most cost efficient manner, they took extra special care of all items that contained glass or have sentimental value, and when they were unloading, they used extra gentle hands with all of my belongings. I was given a time frame when my belongings would be reaching my new home and they were 2.5 days early! I was kept abreast of the moving process and was given such an amazing price compared to other companies I had reached out to. I would highly recommend this company to everyone living in the USA! When you want your moving headaches to melt away, be sure to contact Cobra!!! A special thank you to Charlie who made this stressful time go so smoothly!
Feb. 23, 2022, 12:43 a.m.
This company has saved me from the hassle of moving and everything that comes with it! I had to move from Florida to Arizona and would definitely like to give credit to where it is due. I had talked with a man named Charlie at the office, and he was very helpful in every way possible. When it came to loading up my furniture and other belongings the foremen Danny and his crew were very professional. They took great care in wrapping up and covering everything with moving blankets. Luckily, I had no damaged or missing items nor any headaches from the moving itself. I will come back to this company the next time I need to move and will recommend this to anyone looking to move out of state. Cobra Van Lines is a great company that will get you where you need to go in no time.
Feb. 23, 2022, 12:43 a.m.
Very great people to work with, everything went smoothly during the moving process. They were really efficient and friendly. Also, they were priced lower than other companies before I chose them. I would highly recommend them to my friends whom are planning to move!
Feb. 23, 2022, 12:43 a.m.
Worst service ever I got. I moved from Kansas to California and below is the points I am talking about. Lost my Dinning table original cost $300, and giving back to me $60 They broke my TV original cost - $350, giving back to me $9.78 Broke STAND, TV, original cost-$90, giving back to me nothing ( $0.00) Lost 2 Box Containig costly cloths original cost - more than $500 and giving nothing ($0.00) Laundry Basket original cost $70, giving back to me nothing ($0.00) I am in loss of sending through Cobra Van Lines. Those are the worst guys. At the time of shifting they will promise that no item will be broken and it will reach on time. But they will take at least one month.
Feb. 23, 2022, 12:43 a.m.
Very great people to work with, everything went smoothly during the moving process. They were really efficient and friendly. Also, they were priced lower than other companies before I chose them. I would highly recommend them to my friends whom are planning to move!
Feb. 23, 2022, 12:43 a.m.
Punctual,careful and helpful. Recieved everything in perfect condition. Cobra Van Lines did a great job!!!!
Feb. 23, 2022, 12:43 a.m.
I moved from new jersey to florida they picked up on time and delivered as requested. Thank you Cobra Van Lines for your services!!!
Feb. 23, 2022, 12:43 a.m.
Excellent people to do business I recommend to other people
Feb. 23, 2022, 12:43 a.m.
Great service great movers thank you cobra van lines making this move easy
Feb. 23, 2022, 12:43 a.m.
Moving is never easy but thanks to the polite movers it was a nice experience. They packed all my belongings carefully and neatly, which was something I really appreciated. On my delivery day they came within the time frame I was given. They set up everything up, as promised. Thank you gentlemen!
Feb. 23, 2022, 12:43 a.m.
I can not say enough wonderful things about this company this was my first major move on my own they were extremely helpful. Delivery was picked up on time and delivered as promised. Awesome job!!!!
Feb. 23, 2022, 12:43 a.m.
I like this moving company. I was a work they took care of all the packing and organizing for me. it was done very efficient and quickly. I will use tihese guys again . well done!!
Feb. 23, 2022, 12:43 a.m.
I move front Chicago to new York and everything was perfect
Feb. 23, 2022, 12:43 a.m.
Love this company !! Moved from Chicago to New York Wonderful service !!
Feb. 23, 2022, 12:43 a.m.
My experience with Cobra vsn lines absolutely marvelous people to deal with the workers were gentleman such professionals they packed my stuff better than I would have they took care of my stuff even when I had to leave it a little longer than I expected the staff there very kind the women who work the phones very polite and professional I would recommend Cobra vsn lines for moving out of state to anyone they work it out for you I mean really work it out, so, Van Lines I give you a thumbs up and five stars
Feb. 23, 2022, 12:43 a.m.
Absolutely awful experience. Many of my personal items were delivered damaged. The delivery itself was 12 hours late. None of my furniture was assembled when it was delivered. When I tried to make a claim for nearly $1k in damages they offered me less than $20. Awful.
Feb. 23, 2022, 12:43 a.m.
I moved my stuff from Seattle to NYC. My desktop table had huge hole, and my wooden furniture had cracks or huge holes. They didn't compensate any of the damages that caused. Also, I had a 52 inch smart TV which they said they lost. They say they will compensate for $24 dollar after 4 months of investigation, saying the weight is less than 40lb and they can only compensate that amount. . You are almost hiring a thief with your money.
Feb. 23, 2022, 12:43 a.m.
Horrible, unethical, pushy, rude service. If people show up at your door with CobraVan Lines on their shirts send them away. This company was contracted through Trinity Relocation Group- equally horrible- to move me from Indiana to Florida. They showed up and demanded that my move was going to cost four times more than the binding quote I had received from Trinity Relocation Group. They were pushy and literally coerced me by holding my move that day over my head. Then when doing the paperwork they guided me to sign the .60 cents per pound insurance and when I asked about it explained I couldn't claim more than the entire weight which he indicated was the entire weight of all the move contents. I was told my contents could be stored for up to 30 days on the other end at no charge. Five days later the guy calls and says my stuff is ready to be delivered the next day. When I argue that I wanted it stored he says I either take it the next day or they will place it in storage at my cost. I took the delivery and when they showed up they were unprofessional, rude, careless, and pushy. When we unpacked, our 50" smart TV was smashed and would not work. I claimed it and because I had signed the .60 per pound we could only get paid $23.04. The first guy had misrepresented what that section of the agreement said- actually lied- and even though I filed a grievance I only got $23.04 for the TV. These are awful people who don't care about anything but making a buck and in today's world of business that is simply not enough. Beware. Do not hire Trinity Relocation Group or Corbra Van Lines. They are not trustworthy nor worth your valuable time and money.
Feb. 23, 2022, 12:43 a.m.
Work crew did not have enough space in the truck. I had to rent my own truck plus drive it to the warehouse. In addition, my dinning table was damage. I will never use them again.
Feb. 23, 2022, 12:43 a.m.
Most unprofessional, rude, no customer focus and most unreliable. Crew members are not back ground checked and for stolen items, they take no ownership and the customer is left out. Horrible
Feb. 23, 2022, 12:43 a.m.
Initial offer is misleading intentionally. They did not show up on time and the next day, they came 12 hrs late at 8pm. During packing and loading, I noticed that my 3 valuable watches were missing. After filing a police report, one member of ten crew did just come out of prison a couple of day prior to taking my job. They did not accept any accountability. The most awful move I have ever made in the last 30 years. .
Feb. 23, 2022, 12:43 a.m.
One of the worst experiences of our lives! Someone needs to do an investigation in the moving industry in the US. Paying cash or Postal Money order to get your furniture off the truck is like paying ransom! initial pricing was way off from what we paid. The owner (or whatever he is) Chuck is an absolute idiot. Stay away from this company. they are thieves!
Feb. 23, 2022, 12:43 a.m.
Horrible experience! I purchased a full door-to-door assembling package for my furniture from Cross-country moving and they used Cobra Van lines for shipping. Pickup was smooth with no issues. But, on drop-off the guy said he would come late in evening as I was the last one for that day. On arrival at 6:30PM, he said I have an 18-wheeler truck that cannot enter the community, so I will park on the street. Then, he started measuring all this distance from my apartment to street and said as per company policy you will need to pay ~$375 extra. Later he said he could offer some discount to me if I am willing to work with him on the bargain. He said company will not know and I should give cash or venmo and he could come down to 200$ at max. I told him nothing of this sort was charged at pickup but he said I want atleast 200$ or I won't start the job. I called the company but since it was already 7PM no one picked. He threatened that he will just leave all the items at wherever 75 feet ends from the truck and that you can keep it in your apartment from there. I was all alone and he kept on hassling with me for about 1 hour because I did not have cash and had a fixed deal which included entire package without any additional charges. He asked me to go to ATM at about 8PM to get cash. I needed my furniture in apartment because I live alone and had no help to carry it so, I finally agreed to pay him extra via cash (whatever I had total) and rest by venmo. After taking money only he and one more guy started keeping furniture. He did not give any receipt for the money he took (except venmo one I have) and said this is between us only (company need not know this!). They disappeared for another half hour saying I have to close the truck. Finally, they started working at 9-9:30PM and finished around 11PM at night during which they asked me to start helping in unpacking things if I want to get things done faster. They took more than 4 hours out of which 2.5 hours were just hassling for extra cash and arranging stuff in the truck before even starting the job. The individual took benefit of my necessity!
Feb. 23, 2022, 12:43 a.m.
I HAD THE BEST EXPERIENCE WITH COBRA VAN LINES, I FIRST WAS SPEAKING WITH THERE REP NAMED LACY REALLY PLEASANT WOMEN TO SPEAK TO, I THEN SPOKE WITH THE MANAGER OF THE FACILITY TO LET THEM KNOW WHAT A GREAT WORKER THEY HAVE SHE WAS AMAZING TOO. ONLY ONE LITTLE PROBLEM ON DAY OF MOVE THERE TRUCK BROKE DOWN ON WAY TO GET ME WELL GUESS WHAT THEY STILL MADE IT TO MY HOUSE IN NO TIME. THEY ARE FAST AND GREAT WORKERS MOE, JAMIE, AND PATRICK WERE GREAT I HOPE THEY DO MY DELIVERY IN WASHINGTON. WE NEED MORE COMPANIES LIKE THIS. THANK YOU FOR ALL YOUR HELP AGAIN
Feb. 23, 2022, 12:43 a.m.
I went through a broker to help me with my move and they contracted with cobra van lines. My move from beginning to end went so smooth and so great!! I moved from Colorado to NY, the girls in the office were wonderful answered all my questions, they followed up with me if I had to leave a voicemail. The movers were amazing! No damages to anything.
Feb. 23, 2022, 12:44 a.m.
Good service moved from Cali to ny cobra did such a good job I will recommend to other to move with them
Feb. 23, 2022, 12:44 a.m.
DO NOT USE THIS COMPANY! I ended up using Cobra because they were subcontracted by a larger company that I hired. The movers showed up 3 hours late to the 4 hour window I was given. No one was wearing masks or gloves (during COVID) and the proceeded to tell me that my move was going to cost me TWICE what the estimate was. Being that it was 8pm, the office was closed, and I had to be out by the next morning, I had to choice but to agree. When my furniture was (finally) delivered after being stored, I argued the amount of square footage they were claiming. Even though my items were measured near the original quoted price, they then told me I was being charged for the space needed for storage (not what I signed up for). Long story short...total SCAM. DONT DO IT!
Feb. 23, 2022, 12:44 a.m.
This moving company is just bad, they broke my furniture, obligated me to sign a paper where I could claim only $.60 per pound per item broken. It seems they know they will damage your property not matter what. overpriced me, sent a delivery guy by himself and he just could not handle the weight of my dresser with marble tops, thus broke the whole piece in front of my eyes. Now they want me to settle for damages at $98.70 which is ridiculous. Terrible!! Bad guys, so many promises and they just make your life miserable. I wish there was a law that would make them pay for so much harm they do to people. Although I know there is justice with God and let it be at his mercy.
Feb. 23, 2022, 12:44 a.m.
This company will quote one price that is reasonable then show up to the location to move the household items only to up charge more than doubling the initial quote. The move will not be completed on time to the next location and upon arrival will again up charge via various fees such as long haul is moving tge items more than 50 yards and so on. They will accept only cash in order to complete the move. AVOID AT ALL COSTS, THIS IS A CLASSIC BAIT AND SWITCH SCAM! THIS COMPANY IS UNRELIABLE AND NOT REPUTABLE! CHECK THEIR RATING WITHB THE BETTER BUSINESS BUREAU IT IS A "D".
Feb. 23, 2022, 12:44 a.m.
This is the WORST MOVING company ever!!! After initially loading my things to take to storage, they stole my toilet tissue, mirror brackets, laundry basket, and damaged many other items!!! I will never use them again. Poor communication.
Feb. 23, 2022, 12:44 a.m.
No star isn't allowed but they don't deserve any. Please stay away from Cobra Van Lines. If I EVER get my 4 bedroom household back, I will tell you the entire horror story. But do yourself a huge favor: stay away from Cobra and moving brokers!!
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