- Moving Claim Solution
- What Does This Mean?
- Third-Party Companies
- Claims Processing
- In-House Claims
- Moving Authority's Claims Package
1. Moving Claim SolutionA claim solution is exactly what it sounds like. A claim form is sent to a customer allowing for compensation over damaged goods. Let’s face it, no matter how careful a moving company or anyone in general is, accidents can happen. Sometimes things happen in the moving industry. Items get lost or become damaged upon delivery. When this happens, customers must file a claim with the carrier or third party claim company. You must submit this form in a timely fashion. Keep in mind that a moving claim may differ depending on whether the move is international or not.
2. What Does This Mean?This means that no matter what the situation may be, the carrier is not allowed to offer you discounts. Regardless of your items or damaged items claim. They are not even allowed to offer to send you any amount of money until you have filed a claim. A claim move is a legal procedure to request compensation for loss or damage items. A moving company MUST provide you with a claim form or information on how to get a claim form. Also, the company needs to allow you the option of filing it. All claims must also have a paid bill of lading. You may still file a claim but your claim
3. Third-Party Companies
The moving claims process is difficult without knowledge of how to process claims. You are relying on another company to keep all the records that they must maintain for 3 years. This service, while convenient, can create tension between the shipper and your representatives. Delays happen, and sometimes there's a lack of information available to you. You are dependent upon the company you choose to keep you up to date with the status of each claim. If you choose to use a third party claim company, make sure you have a reliable representative. This person should be available to send the information needed to process your claims. You also need them to answer any questions with the authority to handle payments, etc.
This will help ensure that your company’s claims are processed within the time limits allowed by law.