Moving Claim Solution

What is a Moving Claim?

  1. Moving Claim Solution
  2. What Does This Mean?
  3. Third-Party Companies
  4. Claims Processing
  5. In-House Claims
  6. Moving Authority's Claims Package



1. Claim Solution

A claim solution is exactly what it sounds like. A claim form is sent to a customer allowing for compensation over damaged goods. Let’s face it, no matter how careful a moving company or anyone in general is, accidents can happen. Sometimes things happen in the moving industry. Items get lost or become damaged upon delivery. When this happens, customers must file a claim with the carrier or third party claim company. You must submit this form in a timely fashion. Keep in mind that a moving claim may differ depending on whether the move is international or not.

 

 
 

2. What Does This Mean?

This means that no matter what the situation may be, the carrier is not allowed to offer you discounts. Regardless of your items or damaged items claim. They are not even allowed to offer to send you any amount of money until you have filed a claim. A claim move is a legal procedure to request compensation for loss or damage items. A moving company MUST provide you with a claim form or information on how to get a claim form. Also, the company needs to allow you the option of filing it. All claims must also have a paid bill of lading. You may still file a claim but your claim maybe denied as a result of your open balance. Understanding filing a moving claim is easy once you know what the parameters are for movers.

File A Claim

 

3. Third-Party Companies

A solution to a high number of customer service is to hire third party companies to process your claims for you. This solution can be quite costly and still requires the involvement of your company.

The moving claims process is difficult without knowledge of how to process claims. You are relying on another company to keep all the records that they must maintain for 3 years. This service, while convenient, can create tension between the shipper and your representatives. Delays happen, and sometimes there's a lack of information available to you. You are dependent upon the company you choose to keep you up to date with the status of each claim. If you choose to use a third party claim company, make sure you have a reliable representative. This person should be available to send the information needed to process your claims. You also need them to answer any questions with the authority to handle payments, etc.

This will help ensure that your company’s claims are processed within the time limits allowed by law.

4. Claims Processing

Another solution to problems after the move is In household goods claim processing.
You will have to maintain records of the notices sent, dates, and methods of communication. Your claims representative must be knowledgeable, organized, proficient, able to rank responsibilities, etc.
 
Your claims procedure should always be written out in detail. This avoids any misunderstanding or miscommunication. In this case, a logistics management professional would be helpful. If your third party makes a mistake with the claim records, you must immediately report it to the USDOT. As a result, your company may be subject to violations and/or fines.

 

5. In-House Claims

This regulation and claim questions are the only downfalls to covering claims yourself. Doing your claims in-house will allow you access to claim information at all times. This will give you the control over how you process claims and how you'd like to run your business in general. You have complete control of your customers’ claims. This can be a very affordable option for many. But, it will only be attainable if you make sure that you submit your claims procedures properly. It is of the utmost importance that when you submit moving claims, they are clear. If not, be sure to offer guidance via phone or email.
 
You may choose to shop around and find the file claim company that best suits your needs. Or, if you'd like, you can take your claims process into your own hands.

6. Moving Authority's Claims Package

With our claims package, we give you all the tools necessary to set up your own, in-house claim process. Our available representatives are more than happy to assist to the best of their ability. They all have excellent and warm help and guidance to offer. Even when the most difficult situations arise, they will be there for you to help you (or anyone at all) through it.
 
Please don't hesitate to call us anytime Monday to Friday PCT at (702) 333- 2430 or email us at [email protected] for more information about our mover's claims package options.