What is a Moving Claim Solution?

  1. Moving Claim Solution
  2. What Does This Mean?
  3. Third-Party Companies
  4. Claims Processing
  5. In-House Claims
  6. Moving Authority's Claims Package

1. Moving Claim Solution

A claim solution is exactly what it sounds like. A claim form is sent to a customer allowing for compensation over damaged goods. Let’s face it, no matter how careful a moving company or anyone in general is, accidents can happen. Sometimes things happen in the moving industry. Items get lost or become damaged upon delivery. When this happens, customers must file a claim with the carrier or third party claim company. You must submit this form in a timely fashion. Keep in mind that a moving claim may differ depending on whether the move is international or not.

2. What Does This Mean?

This means that no matter what the situation may be, the carrier is not allowed to offer you discounts. Regardless of your items or damaged items claim. They are not even allowed to offer to send you any amount of money until you have filed a claim. A claim move is a legal procedure to request compensation for loss or damage items. A moving company MUST provide you with a claim form or information on how to get a claim form. Also, the company needs to allow you the option of filing it. All claims must also have a paid bill of lading. You may still file a claim but your claim maybe denied as a result of your open balance. Understanding filing a moving claim is easy once you know what the parameters are for movers.

File A Claim

3. Third-Party Companies

A solution to a high number of customer service is to hire third party companies to process your claims for you. This solution can be quite costly and still requires the involvement of your company.

moving claims process is difficult without knowledge of how to process claims. You are relying on another company to keep all the records that they must maintain for 3 years. This service, while convenient, can create tension between the shipper and your representatives. Delays happen, and sometimes there's a lack of information available to you. You are dependent upon the company you choose to keep you up to date with the status of each claim. If you choose to use a third party claim company, make sure you have a reliable representative. This person should be available to send the information needed to process your claims. You also need them to answer any questions with the authority to handle payments, etc.

This will help ensure that your company’s claims 
are processed within the time limits allowed by law.

4. Claims Processing

Another solution to problems after the move is In household goods claim processing.

You will have to maintain records of the notices sent, dates, and methods of communication. Your claims representative must be knowledgeable, organized, proficient, able to rank responsibilities, etc.
Your claims procedure should always be written out in detail. This avoids any misunderstanding or miscommunication. In this case, a logistics management professional would be helpful. If your third party makes a mistake with the claim records, you must immediately report it to the USDOT. As a result, your company may be subject to violations and/or fines.

5. In-House Claims

This regulation and claim questions are the only downfalls to covering claims yourself. Doing your claims in-house will allow you access to claim information at all times. This will give you the control over how you process claims and how you'd like to run your business in general. You have complete control of your customers’ claims. This can be a very affordable option for many. But, it will only be attainable if you make sure that you submit your claims procedures properly. It is of the utmost importance that when you submit moving claims, they are clear. If not, be sure to offer guidance via phone or email.
You may choose to shop around and find the file claim company that best suits your needs. Or, if you'd like, you can take your claims process into your own hands.

6. Moving Authority's Claims Package

With our claims package, we give you all the tools necessary to set up your own, in-house claim process. Our available representatives are more than happy to assist to the best of their ability. They all have excellent and warm help and guidance to offer. Even when the most difficult situations arise, they will be there for you to help you (or anyone at all) through it.
Please don't hesitate to call us anytime Monday to Friday PCT at (702) 333- 2430 or email us at for more information about our mover's claims package options.




5 years, 5 months ago

Does Moving Authority help companies get in touch with third party claims companies?

user avatar

Ashley Richmond

5 years, 5 months ago

Hello Jessica, yes we can connect you with a third party claims company. If you contact us either in the live chat tab on the right bottom, on business hours which is 9am to 5 pm pacific time, one of our helpful staff will help you. A good third party moving claims company can really help with customer service and with dealing with your customer if an accident happens and a claim needs to be filed.



5 years, 5 months ago

Does your claims package come with instructions that will help my company learn how to do claims?

user avatar

Adam P

5 years, 5 months ago

Yes they do. The claim package we sell is a step by step guild to educated you on the moving claims procedure. If you have not dealt with moving claims before or have but need help organizing or processing the moving claims correctly the package would really help you. All the best Irene and if you need more info let me know, Adam.



5 years, 5 months ago

If my moving company uses a third party company to do their claims, do I have to file a claim with them or can I make my mover do my claim?


Adam P

5 years, 5 months ago

The law requires that any claim must be filed in writing. If the moving company utilizes the services of a third party claims company, you are not required to file with this company, however it may be the best way to have your claim analyzed by a neutral party. When the company allows a customer to file a claim with the mover, they will have a representative on their payroll process the claim. Some of these representatives may not be as knowledgeable as a representative of the claims company and may be biased toward the company. We suggest speaking with the claims company about your concerns regarding filing a claim through them and they may be able to put your mind at ease and help you to feel more comfortable about filing a claim with them.



5 years, 4 months ago

If my company purchases your claim package, does it teach us how to analyze the claims too?

user avatar

Adam P

5 years, 3 months ago

Yes it does teach you to analyze the claims. We also have representatives that can help you if you have any questions or if you need help with a unique claim issue.

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List of moving Claims Companies

The 18 third party Moving Claims services below mostly provide household goods claims but if you provide military moves you should used a claims service that is familiar with the correct paperwork related with these moving jobs.  

  • AAA professional Repair & Claims Services

Handles household claims and Military Claims professionally.

7040 Bembe Beach Rd # 11 Annapolis, MD 21403

Tele: (703) 915-2362 (800) 548-3131
Fax: (703) 935-4437


  • Moving Claim Services

Ms. Teresa M. Cappuccio - Office Manager PO BOX 3
Malden, MA 02148-0001

Tele: (781) 985-6574 Web:

  • National Claims Services

National Claims Services provides moving claims for some major van lines in the moving industry.

1225 Gardner Rd
Broadview, IL 60155-3715
Tele: (800) 325-6889 Inter: (800) 325-6889
 Fax: (708) 345-5218

  • Moving Claims Solutions

3290 Kent Rd

Stow, Ohio 44224

Phone: 800-514-6927

  • Complete Furniture & Interiors inc

6057 N 57th Dr
Glendale, AZ 85301-7782
Tele: (623) 362-8912

Fax: (623) 362-8913


  • DiSar Furniture Services

3140 W 84th St #6 Hialeah, FL 33018-4913

Tele: (305) 558-5141
Fax: (305) 556-0700

  • Executive Insurance Services inc 30 Windsormere Way Ste 300
Oviedo, FL 32765-6512
Tele: (407) 366-2774

Inter: (800) 801-6421
Fax: (407) 366-4604

  • Fisher’s furniture refinishing & repair

9791 E Crain Hill Rd Traverse City, MI 49684-9481 Tele: (231) 932-8676

Fax: (231) 932-8676


  • Integrity furniture service

406 Meriwether St
Griffin, GA 30224-4135
Tele: (770) 412-0936

Fax: (678) 692-8240


  • Kistner’s full claim service inc

520 20th St
Rock Island, IL 61201-8112
Tele: (309) 786-5868

Fax: (309) 794-0559

  • Metro Claims

6200 Gail Dr
Indian Trail, NC 28079-8636 Tele: (704) 882-5285

Fax: (704) 893-0289

  • Movers Specialty services

211 Commerce Dr
Montgomeryville, PA 18936-9641
Tele: (215) 393-1900

Inter: (800) 433-1159 Fax: (215) 853-2317 Web:

  • Nixon Claims

1821 N Zaragosa Road, Suite 660 El Paso, TX 79936
Tele: (915) 449-6041
Fax: (888) 806-8548

  • Southland Service Group

485 Horizon Dr, Ste 800
Suwanee, GA 30024-7743
Tele: (770) 339-3993

Inter: (866) 339-3993
Fax: (770) 339-3995 Web:

  • Ylati Corporation

Mr. Bill Benigni - President 601 Sandstone Ln Granbury, TX 76048

Tele: (800) 301-9983 Inter: (800) 301-9983 Web:


  • Claims Prevention and Procedure Council

PO BOX 1117
Newburgh, IN 47629-1117

Phone: (866) 276-5656



  • Moving Claims

1755 NE 162nd St, Miami, FL 33162 Tele: (305) 232-5700


  • Anthem Claim Management
  • My Move Claims

40937 N. Courage Trail

Anthem, AZ 85086

(623) 551-5983

Once a Moving Company obtains an Arbitration Program, the program helps mitigate customers that are possible looking to go to court. Unfortunately no matter how good a Mover is, stuff happen's and sometimes the basic coveage doesn't cover what the customers wants. Read more about moving arbitration vs small claims court. Hiring a lawyer can be pricy for both parties involved and may at times returns the same verdict. 

In 1895 Karl Benz designed and built the first truck in history by using the internal combustion engine. Later that year some of Benz's trucks gave into modernization and went on to become the first bus by the Netphener. This would be the first motor bus company in history. Hardly a year later, in 1986, another internal combustion engine truck was built by a man named Gottlieb Daimler. As people began to catch on, other companies, such as Peugeot, Renault, and Bussing, also built their own versions. In 1899, the first truck in the United States was built by Autocar and was available with two optional horsepower motors, 5 or 8.

A boat trailer is a trailer designed to launch, retrieve, carry and sometimes store boats.

Alongside the many different trailers provided are motorcycle trailers. They are designed to haul motorcycles behind an automobile or truck. Depending on size and capability, some trailer may be able to carry several motorcycles or perhaps just one. They specifically designed this trailer to meet the needs of motorcyclists. They carry motorcycles, have ramps, and include tie-downs. There may be a utility trailer adapted permanently or occasionally to haul one or more motorcycles.

The interstate moving industry in the United States maintains regulation by the FMCSA, which is part of the USDOT. With only a small staff (fewer than 20 people) available to patrol hundreds of moving companies, enforcement is difficult. As a result of such a small staff, there are in many cases, no regulations that qualify moving companies as 'reliable'. Without this guarantee, it is difficult to a consumer to make a choice. Although, moving companies can provide and often display a DOT license.

A semi-trailer is almost exactly what it sounds like, it is a trailer without a front axle. Proportionally, its weight is supported by two factors. The weight falls upon a road tractor or by a detachable front axle assembly, known as a dolly. Generally, a semi-trailer is equipped with legs, known in the industry as "landing gear". This means it can be lowered to support it when it is uncoupled. In the United States, a trailer may not exceed a length of 57 ft (17.37 m) on interstate highways. However, it is possible to link two smaller trailers together to reach a length of 63 ft (19.20 m).

Signage of business routes varies, depending on the type of route they are derived from. Business routes paralleling U.S. and state highways usually have exactly the same shield shapes and nearly the same overall appearance as the routes they parallel, with a rectangular plate reading "BUSINESS" placed above the shield (either supplementing or replacing the directional plate, depending on the preference of the road agency). In order to better identify and differentiate alternate routes from the routes they parallel, some states such as Maryland are beginning to use green shields for business routes off U.S. highways. In addition, Maryland uses a green shield for business routes off state highways with the word "BUSINESS" in place of "MARYLAND" is used for a state route.

A relatable reality t.v. show to the industry is the show Ice Road Truckers, which premiered season 3 on the History Channel in 2009. The show documents the lives of truck drivers working the scary Dalton Highway in Alaska. Following drivers as they compete to see which one of them can haul the most loads before the end of the season. It'll grab you with its mechanical problems that so many have experienced and as you watch them avoid the pitfalls of dangerous and icy roads!

In the United States, commercial truck classification is fixed by each vehicle's gross vehicle weight rating (GVWR). There are 8 commercial truck classes, ranging between 1 and 8. Trucks are also classified in a more broad way by the DOT's Federal Highway Administration (FHWA). The FHWA groups them together, determining classes 1-3 as light duty, 4-6 as medium duty, and 7-8 as heavy duty. The United States Environmental Protection Agency has its own separate system of emission classifications for commercial trucks. Similarly, the United States Census Bureau had assigned classifications of its own in its now-discontinued Vehicle Inventory and Use Survey (TIUS, formerly known as the Truck Inventory and Use Survey).

Public transportation is vital to a large part of society and is in dire need of work and attention. In 2010, the DOT awarded $742.5 million in funds from the American Recovery and Reinvestment Act to 11 transit projects. The awardees specifically focused light rail projects. One includes both a commuter rail extension and a subway project in New York City. The public transportation New York City has to offer is in need of some TLC. Another is working on a rapid bus transit system in Springfield, Oregon. The funds also subsidize a heavy rail project in northern Virginia. This finally completes the Washington Metropolitan Area Transit Authority's Metro Silver Line, connecting to Washington, D.C., and the Washington Dulles International Airport. This is important because the DOT has previously agreed to subsidize the Silver Line construction to Reston, Virginia.

Full truckload carriers normally deliver a semi-trailer to a shipper who will fill the trailer with freight for one destination. Once the trailer is filled, the driver returns to the shipper to collect the required paperwork. Upon receiving the paperwork the driver will then leave with the trailer containing freight. Next, the driver will proceed to the consignee and deliver the freight him or herself. At times, a driver will transfer the trailer to another driver who will drive the freight the rest of the way. Full Truckload service (FTL) transit times are generally restricted by the driver's availability. This is according to Hours of Service regulations and distance. It is typically accepted that Full Truckload carriers will transport freight at an average rate of 47 miles per hour. This includes traffic jams, queues at intersections, other factors that influence transit time.  

The Federal Highway Administration (FHWA) is a division of the USDOT specializing in highway transportation. The agency's major influential activities are generally separated into two different "programs". The first is the Federal-aid Highway Program. This provides financial aid to support the construction, maintenance, and operation of the U.S. highway network. The second program, the Federal Lands Highway Program, shares a similar name with different intentions. The purpose of this program is to improve transportation involving Federal and Tribal lands. They also focus on preserving "national treasures" for the historic and beatific enjoyment for all.

Business routes generally follow the original routing of the numbered route through a city or town. Beginning in the 1930s and lasting thru the 1970s was an era marking a peak in large-scale highway construction in the United States. U.S. Highways and Interstates were typically built in particular phases. Their first phase of development began with the numbered route carrying traffic through the center of a city or town. The second phase involved the construction of bypasses around the central business districts of the towns they began. As bypass construction continued, original parts of routes that had once passed straight thru a city would often become a "business route".

The concept of a bypass is a simple one. It is a road or highway that purposely avoids or "bypasses" a built-up area, town, or village. Bypasses were created with the intent to let through traffic flow without having to get stuck in local traffic. In general they are supposed to reduce congestion in a built-up area. By doing so, road safety will greatly improve.   A bypass designated for trucks traveling a long distance, either commercial or otherwise, is called a truck route.

The feature film "Joy Ride" premiered in 2001, portraying the story of two college-age brothers who by a CB radio while taking a road trip. Although the plot seems lighthearted, it takes a quick turn after one of the brothers attempts a prank on an unknown truck driver. They soon find out the dangerous intentions of this killer driver, who is set on getting his revenge. Seven years later in 2008 the sequel "Joy Ride 2: Dead Ahead" came out on DVD only. Similar to its predecessor, the plot involves another murdering truck driver, a.k.a "Rusty Nail". He essentially plays psychological mind games with a young couple on a road trip.

With the onset of trucking culture, truck drivers often became portrayed as protagonists in popular media. Author Shane Hamilton, who wrote "Trucking Country: The Road to America's Wal-Mart Economy", focuses on truck driving. He explores the history of trucking and while connecting it development in the trucking industry. It is important to note, as Hamilton discusses the trucking industry and how it helps the so-called big-box stores dominate the U.S. marketplace. Hamilton certainly takes an interesting perspective historically speaking.

The term 'trailer' is commonly used interchangeably with that of a travel trailer or mobile home. There are varieties of trailers and manufactures housing designed for human habitation. Such origins can be found historically with utility trailers built in a similar fashion to horse-drawn wagons. A trailer park is an area where mobile homes are designated for people to live in.   In the United States, trailers ranging in size from single-axle dollies to 6-axle, 13 ft 6 in (4,115 mm) high, 53 ft (16,154 mm) in long semi-trailers is common. Although, when towed as part of a tractor-trailer or "18-wheeler", carries a large percentage of the freight. Specifically, the freight that travels over land in North America.

Ultra light trucks are very easy to spot or acknowledge if you are paying attention. They are often produced variously such as golf cars, for instance, it has internal combustion or a battery electric drive. They usually for off-highway use on estates, golf courses, parks, in stores, or even someone in an electric wheelchair. While clearly not suitable for highway usage, some variations may be licensed as slow speed vehicles. The catch is that they may on operate on streets, usually a body variation of a neighborhood electric vehicle. A few manufacturers produce specialized chassis for this type of vehicle. Meanwhile, Zap Motors markets a version of the xebra electric tricycle. Which, believe it or not, is able to attain a general license in the United States as a motorcycle.

Moving companies that operate within the borders of a particular state are usually regulated by the state DOT. Sometimes the public utility commission in that state will take care of it. This only applies to some of the U.S. states such as in California (California Public Utilities Commission) or Texas (Texas Department of Motor Vehicles. However, no matter what state you are in it is always best to make sure you are compliant with that state

Words have always had a different meaning or have been used interchangeably with others across all cultures. In the United States, Canada, and the Philippines the word "truck" is mostly reserved for larger vehicles. Although in Australia, New Zealand, and South Africa, the word "truck" is generally reserved for large vehicles. In Australia and New Zealand, a pickup truck is usually called a ute, short for "utility". While over in South Africa it is called a bakkie (Afrikaans: "small open container"). The United Kingdom, India, Malaysia, Singapore, Ireland, and Hong Kong use the "lorry" instead of truck, but only for medium and heavy types.

Many people are familiar with this type of moving, using truck rental services, or borrowing similar hardware, is known as DIY moving. Whoever is renting a truck or trailer large enough to carry their household goods may obtain moving equipment if necessary. Equipment may be items such as dollies, furniture pads, and cargo belts to protect furniture and to ease the moving process.