Moving Claim Solution
What is a Moving Claim?
- Moving Claim Solution
- What Does This Mean?
- Third-Party Companies
- Claims Processing
- In-House Claims
- Moving Authority's Claims Package
1. Claim Solution
A claim solution is exactly what it sounds like. A claim form is sent to a customer allowing for compensation over damaged goods. Let’s face it, no matter how careful a moving company or anyone in general is, accidents can happen. Sometimes things happen in the moving industry. Items get lost or become damaged upon delivery. When this happens, customers must file a claim with the carrier or third party claim company. You must submit this form in a timely fashion. Keep in mind that a moving claim may differ depending on whether the move is international or not.
2. What Does This Mean?
This means that no matter what the situation may be, the carrier is not allowed to offer you discounts. Regardless of your items or damaged items claim. They are not even allowed to offer to send you any amount of money until you have filed a claim. A claim move is a legal procedure to request compensation for loss or damage items. A moving company MUST provide you with a claim form or information on how to get a claim form. Also, the company needs to allow you the option of filing it. All claims must also have a paid bill of lading. You may still file a claim but your claim maybe denied as a result of your open balance. Understanding filing a moving claim is easy once you know what the parameters are for movers.
3. Third-Party Companies
The moving claims process is difficult without knowledge of how to process claims. You are relying on another company to keep all the records that they must maintain for 3 years. This service, while convenient, can create tension between the shipper and your representatives. Delays happen, and sometimes there's a lack of information available to you. You are dependent upon the company you choose to keep you up to date with the status of each claim. If you choose to use a third party claim company, make sure you have a reliable representative. This person should be available to send the information needed to process your claims. You also need them to answer any questions with the authority to handle payments, etc.
This will help ensure that your company’s claims are processed within the time limits allowed by law.
Comments
Jessica
Feb. 23, 2022, 12:38 a.m.
Does Moving Authority help companies get in touch with third party claims companies?
Irene
Feb. 23, 2022, 12:38 a.m.
Does your claims package come with instructions that will help my company learn how to do claims?
Daniel
Feb. 23, 2022, 12:38 a.m.
If my moving company uses a third party company to do their claims, do I have to file a claim with them or can I make my mover do my claim?
Adam P
Feb. 23, 2022, 12:38 a.m.
The law requires that any claim must be filed in writing. If the moving company utilizes the services of a third party claims company, you are not required to file with this company, however it may be the best way to have your claim analyzed by a neutral party. When the company allows a customer to file a claim with the mover, they will have a representative on their payroll process the claim. Some of these representatives may not be as knowledgeable as a representative of the claims company and may be biased toward the company. We suggest speaking with the claims company about your concerns regarding filing a claim through them and they may be able to put your mind at ease and help you to feel more comfortable about filing a claim with them.
Lacy
Feb. 23, 2022, 12:38 a.m.
If my company purchases your claim package, does it teach us how to analyze the claims too?
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