HOW TO FILE A PROPER MOVING CLAIM

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Filing a Moving Claim - How To

  1. Sometimes Accidents Happen
  2. The First Step to Filing a Claim
  3. Contact Your Moving Company & Remain Calm (It's Still Upsetting!)
  4. Follow Instructions With Accuracy 
  5. Understanding the Form
  6. Mover's Want to Be Helpful, Not Hostile
  7. Provide As Much Necessary Information As You Can
  8. The Waiting Game

1. Sometimes Accidents Happen

No matter how careful a full-service moving company is, sometimes things get damaged, leaving you needing to file a claim but unsure of how to do so. No worries! We’re here to help. 

2. The First Step to Filing a Claim

The first thing you will need to do is to get some paper or open a new document on your electronic device and begin taking note of the items that are damaged or missing. Write what the item is specifically meaning that you write the size of the item and what it is. For example, if your bed is damaged, you would note King size sleigh bed – Manufacturer (if known) – Scratch on bottom left leg – amount you would like to claim. Remember to save the document or paper in a safe place so you don’t lose it while you finish unpacking your home. It is VERY important that you do not file the claim until you have completely unpacked.


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3. Contact Your Moving Company & Remain Calm (It's Still Upsetting!)

The second thing you should do is to contact your moving company to let them know that you are in need of filing a claim. Be sure that you remain calm and keep in mind that the representative is only trying to help and that more than likely he or she was not involved in the actual transportation. The calmer you are, the more they will want to help you. Always treat them professionally and respectfully. Don’t be alarmed if your moving company gives you a number or name of a different company to file a claim. Many moving companies choose to outsource their moving claims to a third party company.

4. Follow Instructions With Accuracy 

Once you obtain the claim form, the next thing you should do is read the instructions for filing the claim. If there are no instructions, leaving you with questions, call the moving company or claims company and ask them how to proceed. Do your best to ensure that all of the information you are providing on the claim form is true and accurate to the best of your knowledge.

Moving Claim For Movers

5. Understanding the Form

Most moving claim forms will ask for the same basic information: The shipper’s name, date of the move, whether the claim is local or long distance, the coverage selected for the move, item name, weights of the item, description of the damage or statement of loss and claim amount. You may also have an option of filing for the delay, overcharge and possibly any general complaints you have regarding the service that you received from the company.

6. Mover's Want to Be Helpful, Not Hostile

It is important that you keep in mind that your moving company wants you to be a happy customer at the end of the claims process as much as you want a resolution so be sure to refrain from posting negative reviews, complaints, credit card disputes, etc. On some websites commonly used for posting complaints and reviews, once it has been posted, it cannot be removed meaning that you will have disparaged the name of the company before giving them an opportunity to make it right.

7. Provide As Much Necessary Information As You Can

Begin by making sure that your name and job number is noted on every page of your claim form. This will help to ensure that all of the pages remain together. Next, determine which type of coverage you chose for your move. But how do you figure that out? Obtain a copy of the Bill of Lading that was conducted for your move or the addendum to the Bill of Lading. If you signed for option 1, you have selected the full value protection. If you signed for option 2, you have selected to waive the full value option, meaning that you selected the $0.60 per lb. per article option. If you did not sign for either type of coverage, your shipment must legally default to the full value coverage with no deductible option. Please note that this coverage is not provided free of charge and any fees associated with the coverage must be deducted from the total settlement amount before any refund can be given.

Transfer the information from your list that you kept during the unpacking phase, onto the claim form. Be sure that you have filled out as much of the information as possible. Provide the most accurate weight or value estimates as possible. If you are unsure of what information is required, please be in contact with a claims representative.

8. The Waiting Game

Once your claim has been filed, within 30 days from the date the company receives it, you should receive a written acknowledgment advising that the claim was received. From that date, the company has up to 120 days to respond to long distance claims and anywhere from 30 days to 120 days to have local claims responded to. However, if for some reason, the company is unable to respond to your claim within the time limits allowed by law, you will receive a claim extension notice that allows them an additional 30 days. Again, keep in mind that the company wants to handle your claim and make you happy as much as you want your claim to be taken care of so the more patient and understanding you are, the easier the process will be on you.

Did You Know

Question A trailer is not very difficult to categorize. In general, it is an unpowered vehicle towed by a powered vehicle. Trailers are most commonly used for the transport of goods and materials. Although some do enjoy recreational usage of trailers as well. 

Question “The association of truckers with cowboys and related myths was perhaps most obvious during the urban-cowboy craze of the late 1970s, a period that saw middle-class urbanites wearing cowboy clothing and patronizing simulated cowboy nightclubs. During this time, at least four truck driver movies appeared, CB radio became popular, and truck drivers were prominently featured in all forms of popular media.” — Lawrence J. Ouellet

Question During the latter part of the 20th century, we saw a decline of the trucking culture. Coinciding with this decline was a decline of the image of truck drivers, as they became negatively stigmatized. As a result of such negativity, it makes sense that truck drivers were frequently portrayed as the "bad guy(s)" in movies.

Question The year 1611 marked an important time for trucks, as that is when the word originated. The usage of "truck" referred to the small strong wheels on ships' cannon carriages. Further extending its usage in 1771, it came to refer to carts for carrying heavy loads. In 1916 it became shortened, calling it a "motor truck". While since the 1930's its expanded application goes as far as to say "motor-powered load carrier".

Question There are certain characteristics of a truck that makes it an "off-road truck". They generally standard, extra heavy-duty highway-legal trucks. Although legal, they have off-road features like front driving axle and special tires for applying it to tasks such as logging and construction. The purpose-built off-road vehicles are unconstrained by weighing limits, such as the Libherr T 282B mining truck.

Question A semi-trailer is almost exactly what it sounds like, it is a trailer without a front axle. Proportionally, its weight is supported by two factors. The weight falls upon a road tractor or by a detachable front axle assembly, known as a dolly. Generally, a semi-trailer is equipped with legs, known in the industry as "landing gear". This means it can be lowered to support it when it is uncoupled. In the United States, a trailer may not exceed a length of 57 ft (17.37 m) on interstate highways. However, it is possible to link two smaller trailers together to reach a length of 63 ft (19.20 m).

Question Signage of business routes varies, depending on the type of route they are derived from. Business routes paralleling U.S. and state highways usually have exactly the same shield shapes and nearly the same overall appearance as the routes they parallel, with a rectangular plate reading "BUSINESS" placed above the shield (either supplementing or replacing the directional plate, depending on the preference of the road agency). In order to better identify and differentiate alternate routes from the routes they parallel, some states such as Maryland are beginning to use green shields for business routes off U.S. highways. In addition, Maryland uses a green shield for business routes off state highways with the word "BUSINESS" in place of "MARYLAND" is used for a state route.

Question Within the world of transportation, bypass routes are often very controversial. This is mostly due to the fact that they require the building of a road carrying heavy traffic where no road existed before. This has created conflict among society thus creating a divergence between those in support of bypasses and those who are opposed. Supporters believe they reduce congestion in built up areas. Those in opposition do not believe in developing (often rural) undeveloped land. In addition, the cities that are bypassed may also oppose such a project as reduced traffic may, in turn, reduce and damage business.

Question “Writer-director James Mottern said he was influenced by nuanced, beloved movies of the 1970s such as "The Last Detail" and "Five Easy Pieces." Mottern said his female trucker character began with a woman he saw at a Southern California truck stop — a "beautiful woman, bleach blonde ... skin tanned to leather walked like a Teamster, blue eyes.” - Paul Brownfield

Question As of January 1, 2000, the Federal Motor Carrier Safety Administration (FMCSA) was established as its own separate administration within the U.S. Department of Transportation. This came about under the "Motor Carrier Safety Improvement Act of 1999". The FMCSA is based in Washington, D.C., employing more than 1,000 people throughout all 50 States, including in the District of Columbia. Their staff dedicates themselves to the improvement of safety among commercial motor vehicles (CMV) and to saving lives.

Question The Federal Motor Carrier Safety Administration (FMCSA) is an agency within the United States Department of Transportation. The purpose of the FMCSA is to regulate safety within the trucking and moving industry in the United States. The FMCSA enforces safety precautions that reduce crashes, injuries, and fatalities involving large trucks and buses.

Question

As the American Interstate Highway System began to expand in the 1950's, the trucking industry began to take over a large market share. That is, a large share of the transportation of goods throughout the country. Before this era, trains had been relied on to transport the bulk of the goods cross country or state to state. The Interstate Highway System was influential as it allows for merchandise to travel door to door with ease. Since then, truckload carriers have taken advantage of the interstate system, especially when performing a long distance move. Typically, they bring the merchandise from one distribution center of the country to another part of the country. The increase in truckload freight transportation has reduced the time it takes to transport the goods. Whether the freight was manufactured or produced for the different areas internationally, the time it takes to transport goods has decreased dramatically.
 

Question The main purpose of the HOS regulation is to prevent accidents due to driver fatigue. To do this, the number of driving hours per day, as well as the number of driving hours per week, have been limited. Another measure to prevent fatigue is to keep drivers on a 21 to 24-hour schedule in order to maintain a natural sleep/wake cycle. Drivers must take a daily minimum period of rest and are allowed longer "weekend" rest periods. This is in hopes to combat cumulative fatigue effects that accrue on a weekly basis.

Question The decade of the 70's in the United States was a memorable one, especially for the notion of truck driving. This seemed to dramatically increase popularity among trucker culture. Throughout this era, and even in today's society, truck drivers are romanticized as modern-day cowboys and outlaws. These stereotypes were due to their use of Citizens Band (CB) radios to swap information with other drivers. Information regarding the locations of police officers and transportation authorities. The general public took an interest in the truckers 'way of life' as well. Both drivers and the public took interest in plaid shirts, trucker hats, CB radios, and CB slang.

Question The most basic purpose of a trailer jack is to lift the trailer to a height that allows the trailer to hitch or unhitch to and from the towing vehicle. Trailer jacks may also be used for the leveling of the trailer during storage. To list a few common types of trailer jacks are A-frame jacks, swivel jacks, and drop-leg jacks. Other trailers, such as horse trailers, have a built-in jack at the tongue for this purpose.

Question The industry intends to both consumers as well as moving companies, this is why there are Ministers of Transportation in the industry. They are there to set and maintain laws and regulations in place to create a safer environment. It offers its members professional service training and states the time that movers have been in existence. It also provides them with federal government representation and statistical industry reporting. Additionally, there are arbitration services for lost or damaged claims, publications, public relations, and annual tariff updates and awards. This site includes articles as well that give some direction, a quarterly data summary, and industry trends.

Question Words have always had a different meaning or have been used interchangeably with others across all cultures. In the United States, Canada, and the Philippines the word "truck" is mostly reserved for larger vehicles. Although in Australia, New Zealand, and South Africa, the word "truck" is generally reserved for large vehicles. In Australia and New Zealand, a pickup truck is usually called a ute, short for "utility". While over in South Africa it is called a bakkie (Afrikaans: "small open container"). The United Kingdom, India, Malaysia, Singapore, Ireland, and Hong Kong use the "lorry" instead of truck, but only for medium and heavy types.

Question Heavy trucks. A cement mixer is an example of Class 8 heavy trucks. Heavy trucks are the largest on-road trucks, Class 8. These include vocational applications such as heavy dump trucks, concrete pump trucks, and refuse hauling, as well as ubiquitous long-haul 6×4 and 4x2 tractor units. Road damage and wear increase very rapidly with the axle weight. The axle weight is the truck weight divided by the number of axles, but the actual axle weight depends on the position of the load over the axles. The number of steering axles and the suspension type also influence the amount of the road wear. In many countries with good roads, a six-axle truck may have a maximum weight over 50 tons (49 long tons; 55 short tons).

Question The Department of Transportation (DOT) is the most common government agency that is devoted to transportation in the United States. The DOT is the largest United States agency with the sole purpose of overseeing interstate travel and issue's USDOT Number filing to new carriers. The U.S., Canadian provinces, and many other local agencies have a similar organization in place. This way they can provide enforcement through DOT officers within their respective jurisdictions.