HOW TO FILE A PROPER MOVING CLAIM

Logo
Logo

Filing a Moving Claim - How To

  1. Sometimes Accidents Happen
  2. The First Step to Filing a Claim
  3. Contact Your Moving Company & Remain Calm (It's Still Upsetting!)
  4. Follow Instructions With Accuracy 
  5. Understanding the Form
  6. Mover's Want to Be Helpful, Not Hostile
  7. Provide As Much Necessary Information As You Can
  8. The Waiting Game

1. Sometimes Accidents Happen

No matter how careful a full-service moving company is, sometimes things get damaged, leaving you needing to file a claim but unsure of how to do so. No worries! We’re here to help. 

2. The First Step to Filing a Claim

The first thing you will need to do is to get some paper or open a new document on your electronic device and begin taking note of the items that are damaged or missing. Write what the item is specifically meaning that you write the size of the item and what it is. For example, if your bed is damaged, you would note King size sleigh bed – Manufacturer (if known) – Scratch on bottom left leg – amount you would like to claim. Remember to save the document or paper in a safe place so you don’t lose it while you finish unpacking your home. It is VERY important that you do not file the claim until you have completely unpacked.


File a Claim

3. Contact Your Moving Company & Remain Calm (It's Still Upsetting!)

The second thing you should do is to contact your moving company to let them know that you are in need of filing a claim. Be sure that you remain calm and keep in mind that the representative is only trying to help and that more than likely he or she was not involved in the actual transportation. The calmer you are, the more they will want to help you. Always treat them professionally and respectfully. Don’t be alarmed if your moving company gives you a number or name of a different company to file a claim. Many moving companies choose to outsource their moving claims to a third party company.

4. Follow Instructions With Accuracy 

Once you obtain the claim form, the next thing you should do is read the instructions for filing the claim. If there are no instructions, leaving you with questions, call the moving company or claims company and ask them how to proceed. Do your best to ensure that all of the information you are providing on the claim form is true and accurate to the best of your knowledge.

Moving Claim For Movers

5. Understanding the Form

Most moving claim forms will ask for the same basic information: The shipper’s name, date of the move, whether the claim is local or long distance, the coverage selected for the move, item name, weights of the item, description of the damage or statement of loss and claim amount. You may also have an option of filing for the delay, overcharge and possibly any general complaints you have regarding the service that you received from the company.

6. Mover's Want to Be Helpful, Not Hostile

It is important that you keep in mind that your moving company wants you to be a happy customer at the end of the claims process as much as you want a resolution so be sure to refrain from posting negative reviews, complaints, credit card disputes, etc. On some websites commonly used for posting complaints and reviews, once it has been posted, it cannot be removed meaning that you will have disparaged the name of the company before giving them an opportunity to make it right.

7. Provide As Much Necessary Information As You Can

Begin by making sure that your name and job number is noted on every page of your claim form. This will help to ensure that all of the pages remain together. Next, determine which type of coverage you chose for your move. But how do you figure that out? Obtain a copy of the Bill of Lading that was conducted for your move or the addendum to the Bill of Lading. If you signed for option 1, you have selected the full value protection. If you signed for option 2, you have selected to waive the full value option, meaning that you selected the $0.60 per lb. per article option. If you did not sign for either type of coverage, your shipment must legally default to the full value coverage with no deductible option. Please note that this coverage is not provided free of charge and any fees associated with the coverage must be deducted from the total settlement amount before any refund can be given.

Transfer the information from your list that you kept during the unpacking phase, onto the claim form. Be sure that you have filled out as much of the information as possible. Provide the most accurate weight or value estimates as possible. If you are unsure of what information is required, please be in contact with a claims representative.

8. The Waiting Game

Once your claim has been filed, within 30 days from the date the company receives it, you should receive a written acknowledgment advising that the claim was received. From that date, the company has up to 120 days to respond to long distance claims and anywhere from 30 days to 120 days to have local claims responded to. However, if for some reason, the company is unable to respond to your claim within the time limits allowed by law, you will receive a claim extension notice that allows them an additional 30 days. Again, keep in mind that the company wants to handle your claim and make you happy as much as you want your claim to be taken care of so the more patient and understanding you are, the easier the process will be on you.

Did You Know

Question Alongside the many different trailers provided are motorcycle trailers. They are designed to haul motorcycles behind an automobile or truck. Depending on size and capability, some trailer may be able to carry several motorcycles or perhaps just one. They specifically designed this trailer to meet the needs of motorcyclists. They carry motorcycles, have ramps, and include tie-downs. There may be a utility trailer adapted permanently or occasionally to haul one or more motorcycles.

Question A trailer is not very difficult to categorize. In general, it is an unpowered vehicle towed by a powered vehicle. Trailers are most commonly used for the transport of goods and materials. Although some do enjoy recreational usage of trailers as well. 

Question Another film released in 1975, White Line Fever, also involved truck drivers. It tells the story of a Vietnam War veteran who returns home to take over his father's trucking business. But, he soon finds that corrupt shippers are trying to force him to carry illegal contraband. While endorsing another negative connotation towards the trucking industry, it does portray truck drivers with a certain wanderlust.

Question

Very light trucks. Popular in Europe and Asia, many mini-trucks are factory redesigns of light automobiles, usually with monocoque bodies. Specialized designs with substantial frames such as the Italian Piaggio shown here are based upon Japanese designs (in this case by Daihatsu) and are popular for use in "old town" sections of European cities that often have very narrow alleyways. Regardless of the name, these small trucks serve a wide range of uses. In Japan, they are regulated under the Kei car laws, which allow vehicle owners a break on taxes for buying a smaller and less-powerful vehicle (currently, the engine is limited to 660 ccs {0.66L} displacement). These vehicles are used as on-road utility vehicles in Japan. These Japanese-made mini trucks that were manufactured for on-road use are competing with off-road ATVs in the United States, and import regulations require that these mini trucks have a 25 mph (40 km/h) speed governor as they are classified as low-speed vehicles. These vehicles have found uses in construction, large campuses (government, university, and industrial), agriculture, cattle ranches, amusement parks, and replacements for golf carts.Major mini truck manufacturers and their brands: Daihatsu Hijet, Honda Acty, Mazda Scrum, Mitsubishi Minicab, Subaru Sambar, Suzuki Carry
 
As with many things in Europe and Asia, the illusion of delicacy and proper manners always seems to attract tourists. Popular in Europe and Asia, mini trucks are factory redesigns of light automobiles with monochrome bodies. Such specialized designs with such great frames such as the Italian Piaggio, based upon Japanese designs. In this case it was based upon Japanese designs made by Daihatsu. These are very popular for use in "old town" sections of European cities, which often have very narrow alleyways. Despite whatever name they are called, these very light trucks serve a wide variety of purposes.
 
Yet, in Japan they are regulated under the Kei car laws, which allow vehicle owners a break in taxes for buying a small and less-powerful vehicle. Currently, the engine is limited to 660 cc [0.66L] displacement. These vehicles began being used as on-road utility vehicles in Japan. Classified as a low speed vehicle, these Japanese-made mini trucks were manufactured for on-road use for competing the the off-road ATVs in the United States. Import regulations require that the mini trucks have a 25 mph (40km/h) speed governor. Again, this is because they are low speed vehicles.
 
However, these vehicles have found numerous amounts of ways to help the community. They invest money into the government, universities, amusement parks, and replacements for golf cars. They have some major Japanese mini truck manufacturarers as well as brands such as: Daihatsu Hijet, Honda Acty, Mazda Scrum, Mitsubishit Minicab, Subaru Sambar, and Suzuki Carry.

Question During the latter part of the 20th century, we saw a decline of the trucking culture. Coinciding with this decline was a decline of the image of truck drivers, as they became negatively stigmatized. As a result of such negativity, it makes sense that truck drivers were frequently portrayed as the "bad guy(s)" in movies.

Question The interstate moving industry in the United States maintains regulation by the FMCSA, which is part of the USDOT. With only a small staff (fewer than 20 people) available to patrol hundreds of moving companies, enforcement is difficult. As a result of such a small staff, there are in many cases, no regulations that qualify moving companies as 'reliable'. Without this guarantee, it is difficult to a consumer to make a choice. Although, moving companies can provide and often display a DOT license.

Question Popular among campers is the use of lightweight trailers, such as aerodynamic trailers. These can be towed by a small car, such as the BMW Air Camper. They are built with the intent to lower the tow of the vehicle, thus minimizing drag.

Question The definition of business logistics can be difficult to understand. Logistics can be simply put as a means of management that plans, implements, and controls the efficiency of the business. The notion of business logistics incorporates all sectors of the industry. It is used as a means to manage the fruition of project life cycles, supply chains, and resultant efficiency.

Question The term "lorry" has an ambiguous origin, but it is likely that its roots were in the rail transport industry. This is where the word is known to have been used in 1838 to refer to a type of truck (a freight car as in British usage) specifically a large flat wagon. It may derive from the verb lurry, which means to pull or tug, of uncertain origin. It's expanded meaning was much more exciting as "self-propelled vehicle for carrying goods", and has been in usage since 1911. Previously, unbeknownst to most, the word "lorry" was used for a fashion of big horse-drawn goods wagon.

Question

The FMCSA has established rules to maintain and regulate the safety of the trucking industry. According to FMCSA rules, driving a goods-carrying CMV more than 11 hours or to drive after having been on duty for 14 hours, is illegal. Due to such heavy driving, they need a break to complete other tasks such as loading and unloading cargo, stopping for gas and other required vehicle inspections, as well as non-working duties such as meal and rest breaks. The 3-hour difference between the 11-hour driving limit and 14 hour on-duty limit gives drivers time to take care of such duties. In addition, after completing an 11 to 14 hour on duty period, the driver much be allowed 10 hours off-duty.

Question In 1991 the film "Thelma & Louise" premiered, rapidly becoming a well known movie. Throughout the movie, a dirty and abrasive truck driver harasses the two women during chance encounters. Author Michael Dunne describes this minor character as "fat and ignorant" and "a lustful fool blinded by a delusion of male superiority". Thelma and Louise exact their revenge by feigning interest in him and then blowing up his tanker truck full of gas.

Question

A circumferential route refers to a public transportation system that follows the route in the shape of a circle. Over time a nickname developed in the European Union, calling transportation networks such as these a "ring road". This is no surprise as Europe has several famous "ring roads" such as the Berliner Ring, the Brussels Ring, the Amsterdam Ring, the Boulevard Périphérique around Paris and the Leeds Inner and Outer ring roads. Other countries adopted the term as well which in turn made the name go international. Australia's Melbourne's Western Ring Road and India's Hyderabad's Outer Ring Road both adopted the name. However in Canada, the term is most commonly used, with "orbital" used to a much lesser extent.
 
On the contrary, the United States calls many "ring roads" as belt-lines, beltways, or loops instead. For example, the Capital Beltway around Washington, D.C. Some ring roads use terminology such as "Inner Loop" and "Outer Loop". This is, of course, for the sake of directional sense, since compass directions cannot be determined around the entire loop.

Question Throughout the United States, bypass routes are a special type of route most commonly used on an alternative routing of a highway around a town. Specifically when the main route of the highway goes through the town. Originally, these routes were designated as "truck routes" as a means to divert trucking traffic away from towns. However, this name was later changed by AASHTO in 1959 to what we now call a "bypass". Many "truck routes" continue to remain regardless that the mainline of the highway prohibits trucks.

Question In 1984 the animated TV series The Transformers told the story of a group of extraterrestrial humanoid robots. However, it just so happens that they disguise themselves as automobiles. Their leader of the Autobots clan, Optimus Prime, is depicted as an awesome semi-truck.

Question The Federal-Aid Highway Amendments of 1974 established a federal maximum gross vehicle weight of 80,000 pounds (36,000 kg). It also introduced a sliding scale of truck weight-to-length ratios based on the bridge formula. Although, they did not establish a federal minimum weight limit. By failing to establish a federal regulation, six contiguous in the Mississippi Valley rebelled. Becoming known as the "barrier state", they refused to increase their Interstate weight limits to 80,000 pounds. Due to this, the trucking industry faced a barrier to efficient cross-country interstate commerce.

Question Ultra light trucks are very easy to spot or acknowledge if you are paying attention. They are often produced variously such as golf cars, for instance, it has internal combustion or a battery electric drive. They usually for off-highway use on estates, golf courses, parks, in stores, or even someone in an electric wheelchair. While clearly not suitable for highway usage, some variations may be licensed as slow speed vehicles. The catch is that they may on operate on streets, usually a body variation of a neighborhood electric vehicle. A few manufacturers produce specialized chassis for this type of vehicle. Meanwhile, Zap Motors markets a version of the xebra electric tricycle. Which, believe it or not, is able to attain a general license in the United States as a motorcycle.

Question Known as a truck in the U.S., Canada, Australia, New Zealand, Puerto Rico, it is essentially a motor vehicle designed to transport cargo. Otherwise known as a lorry in the United Kingdom, Ireland, South Africa, and Indian Subcontinent. Trucks vary not only in their types, but also in size, power, and configuration, the smallest being mechanically like an automobile. Commercial trucks may be very large and powerful, configured to mount specialized equipment. These are necessary in the case of fire trucks, concrete mixers, and suction excavators etc.