HOW TO FILE A PROPER MOVING CLAIM

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Filing a Moving Claim - How To

  1. Sometimes Accidents Happen
  2. The First Step to Filing a Claim
  3. Contact Your Moving Company & Remain Calm (It's Still Upsetting!)
  4. Follow Instructions With Accuracy 
  5. Understanding the Form
  6. Mover's Want to Be Helpful, Not Hostile
  7. Provide As Much Necessary Information As You Can
  8. The Waiting Game

1. Sometimes Accidents Happen

No matter how careful a full-service moving company is, sometimes things get damaged, leaving you needing to file a claim but unsure of how to do so. No worries! We’re here to help. 

2. The First Step to Filing a Claim

The first thing you will need to do is to get some paper or open a new document on your electronic device and begin taking note of the items that are damaged or missing. Write what the item is specifically meaning that you write the size of the item and what it is. For example, if your bed is damaged, you would note King size sleigh bed – Manufacturer (if known) – Scratch on bottom left leg – amount you would like to claim. Remember to save the document or paper in a safe place so you don’t lose it while you finish unpacking your home. It is VERY important that you do not file the claim until you have completely unpacked.


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3. Contact Your Moving Company & Remain Calm (It's Still Upsetting!)

The second thing you should do is to contact your moving company to let them know that you are in need of filing a claim. Be sure that you remain calm and keep in mind that the representative is only trying to help and that more than likely he or she was not involved in the actual transportation. The calmer you are, the more they will want to help you. Always treat them professionally and respectfully. Don’t be alarmed if your moving company gives you a number or name of a different company to file a claim. Many moving companies choose to outsource their moving claims to a third party company.

4. Follow Instructions With Accuracy 

Once you obtain the claim form, the next thing you should do is read the instructions for filing the claim. If there are no instructions, leaving you with questions, call the moving company or claims company and ask them how to proceed. Do your best to ensure that all of the information you are providing on the claim form is true and accurate to the best of your knowledge.

Moving Claim For Movers

5. Understanding the Form

Most moving claim forms will ask for the same basic information: The shipper’s name, date of the move, whether the claim is local or long distance, the coverage selected for the move, item name, weights of the item, description of the damage or statement of loss and claim amount. You may also have an option of filing for the delay, overcharge and possibly any general complaints you have regarding the service that you received from the company.

6. Mover's Want to Be Helpful, Not Hostile

It is important that you keep in mind that your moving company wants you to be a happy customer at the end of the claims process as much as you want a resolution so be sure to refrain from posting negative reviews, complaints, credit card disputes, etc. On some websites commonly used for posting complaints and reviews, once it has been posted, it cannot be removed meaning that you will have disparaged the name of the company before giving them an opportunity to make it right.

7. Provide As Much Necessary Information As You Can

Begin by making sure that your name and job number is noted on every page of your claim form. This will help to ensure that all of the pages remain together. Next, determine which type of coverage you chose for your move. But how do you figure that out? Obtain a copy of the Bill of Lading that was conducted for your move or the addendum to the Bill of Lading. If you signed for option 1, you have selected the full value protection. If you signed for option 2, you have selected to waive the full value option, meaning that you selected the $0.60 per lb. per article option. If you did not sign for either type of coverage, your shipment must legally default to the full value coverage with no deductible option. Please note that this coverage is not provided free of charge and any fees associated with the coverage must be deducted from the total settlement amount before any refund can be given.

Transfer the information from your list that you kept during the unpacking phase, onto the claim form. Be sure that you have filled out as much of the information as possible. Provide the most accurate weight or value estimates as possible. If you are unsure of what information is required, please be in contact with a claims representative.

8. The Waiting Game

Once your claim has been filed, within 30 days from the date the company receives it, you should receive a written acknowledgment advising that the claim was received. From that date, the company has up to 120 days to respond to long distance claims and anywhere from 30 days to 120 days to have local claims responded to. However, if for some reason, the company is unable to respond to your claim within the time limits allowed by law, you will receive a claim extension notice that allows them an additional 30 days. Again, keep in mind that the company wants to handle your claim and make you happy as much as you want your claim to be taken care of so the more patient and understanding you are, the easier the process will be on you.

Did You Know

Question

The intention of a trailer coupler is to secure the trailer to the towing vehicle. It is an important piece, as the trailer couple attaches to the trailer ball. This then forms a ball and socket connection. It allows for relative movement between the towing vehicle and trailer while towing over uneven road surfaces. The trailer ball should be mounted to the rear bumper or to a drawbar, which may be removable. The drawbar secures to the trailer hitch by inserting it into the hitch receiver and pinning it.
 
The three most common types of couplers used are straight couplers, A-frame couplers, and adjustable couplers. Another option is bumper-pull hitches in which case draw bars can exert a large amount of leverage on the tow vehicle. This makes it harder to recover from a swerving situation (thus it may not be the safest choice depending on your trip).

Question “The association of truckers with cowboys and related myths was perhaps most obvious during the urban-cowboy craze of the late 1970s, a period that saw middle-class urbanites wearing cowboy clothing and patronizing simulated cowboy nightclubs. During this time, at least four truck driver movies appeared, CB radio became popular, and truck drivers were prominently featured in all forms of popular media.” — Lawrence J. Ouellet

Question In the United States, a commercial driver's license is required to drive any type of commercial vehicle weighing 26,001 lb (11,794 kg) or more. In 2006 the US trucking industry employed 1.8 million drivers of heavy trucks.

Question The number one hit on the Billboard chart in 1976 was quite controversial for the trucking industry. "Convoy," is a song about a group of reckless truck drivers bent on evading laws such as toll booths and speed traps. The song went on to inspire the film "Convoy", featuring defiant Kris Kristofferson screaming "piss on your law!" After the film's release, thousands of independent truck drivers went on strike. The participated in violent protests during the 1979 energy crisis. However, similar strikes had occurred during the 1973 energy crisis.

Question Trailer stability can be defined as the tendency of a trailer to dissipate side-to-side motion. The initial motion may be caused by aerodynamic forces, such as from a cross wind or a passing vehicle. One common criterion for stability is the center of mass location with respect to the wheels, which can usually be detected by tongue weight. If the center of mass of the trailer is behind its wheels, therefore having a negative tongue weight, the trailer will likely be unstable. Another parameter which is less commonly a factor is the trailer moment of inertia. Even if the center of mass is forward of the wheels, a trailer with a long load, and thus large moment of inertia, may be unstable.

Question In some states, a business route is designated by adding the letter "B" after the number instead of placing a "Business" sign above it. For example, Arkansas signs US business route 71 as "US 71B". On some route shields and road signs, the word "business" is shortened to just "BUS". This abbreviation is rare and usually avoided to prevent confusion with bus routes.

Question The term "lorry" has an ambiguous origin, but it is likely that its roots were in the rail transport industry. This is where the word is known to have been used in 1838 to refer to a type of truck (a freight car as in British usage) specifically a large flat wagon. It may derive from the verb lurry, which means to pull or tug, of uncertain origin. It's expanded meaning was much more exciting as "self-propelled vehicle for carrying goods", and has been in usage since 1911. Previously, unbeknownst to most, the word "lorry" was used for a fashion of big horse-drawn goods wagon.

Question The word cargo is in reference to particular goods that are generally used for commercial gain. Cargo transportation is generally meant to mean by ship, boat, or plane. However, the term now applies to all types of freight, now including goods carried by train, van, or truck. This term is now used in the case of goods in the cold-chain, as perishable inventory is always cargo in transport towards its final homeEven when it is held in climate-controlled facilities, it is important to remember perishable goods or inventory have a short life.

Question In 1893, the Office of Road Inquiry (ORI) was established as an organization. However, in 1905 the name was changed to the Office Public Records (OPR). The organization then went on to become a division of the United States Department of Agriculture. As seen throughout history, organizations seem incapable of maintaining permanent names. So, the organization's name was changed three more times, first in 1915 to the Bureau of Public Roads and again in 1939 to the Public Roads Administration (PRA). Yet again, the name was later shifted to the Federal Works Agency, although it was abolished in 1949. Finally, in 1949, the name reverted to the Bureau of Public Roads, falling under the Department of Commerce. With so many name changes, it can be difficult to keep up to date with such organizations. This is why it is most important to research and educate yourself on such matters.

Question

Although there are exceptions, city routes are interestingly most often found in the Midwestern area of the United States. Though they essentially serve the same purpose as business routes, they are different. They feature "CITY" signs as opposed to "BUSINESS" signs above or below route shields. Many of these city routes are becoming irrelevant for today's transportation. Due to this, they are being eliminated in favor of the business route designation.

Question The feature film "Joy Ride" premiered in 2001, portraying the story of two college-age brothers who by a CB radio while taking a road trip. Although the plot seems lighthearted, it takes a quick turn after one of the brothers attempts a prank on an unknown truck driver. They soon find out the dangerous intentions of this killer driver, who is set on getting his revenge. Seven years later in 2008 the sequel "Joy Ride 2: Dead Ahead" came out on DVD only. Similar to its predecessor, the plot involves another murdering truck driver, a.k.a "Rusty Nail". He essentially plays psychological mind games with a young couple on a road trip.

Question In 1984 the animated TV series The Transformers told the story of a group of extraterrestrial humanoid robots. However, it just so happens that they disguise themselves as automobiles. Their leader of the Autobots clan, Optimus Prime, is depicted as an awesome semi-truck.

Question

The year of 1977 marked the release of the infamous Smokey and the Bandit. It went on to be the third highest grossing film that year, following tough competitors like Star Wars and Close Encounters of the Third Kind. Burt Reynolds plays the protagonist, or "The Bandit", who escorts "The Snowman" in order to deliver bootleg beer. Reynolds once stated he envisioned trucking as a "hedonistic joyride entirely devoid from economic reality"
 
Another action film in 1977 also focused on truck drivers, as was the trend it seems. Breaker! Breaker! starring infamous Chuck Norris also focused on truck drivers. They were also displaying movie posters with the catch phrase "... he's got a CB radio and a hundred friends who just might get mad!"

Question

The term 'trailer' is commonly used interchangeably with that of a travel trailer or mobile home. There are varieties of trailers and manufactures housing designed for human habitation. Such origins can be found historically with utility trailers built in a similar fashion to horse-drawn wagons. A trailer park is an area where mobile homes are designated for people to live in.
 
In the United States, trailers ranging in size from single-axle dollies to 6-axle, 13 ft 6 in (4,115 mm) high, 53 ft (16,154 mm) in long semi-trailers is common. Although, when towed as part of a tractor-trailer or "18-wheeler", carries a large percentage of the freight. Specifically, the freight that travels over land in North America.

Question The American Moving & Storage Association (AMSA) is a non-profit trade association. AMSA represents members of the professional moving industry primarily based in the United States. The association consists of approximately 4,000 members. They consist of van lines, their agents, independent movers, forwarders, and industry suppliers. However, AMSA does not represent the self-storage industry.

Question There are various versions of a moving scam, but it basically begins with a prospective client. Then the client starts to contact a moving company to request a cost estimate. In today's market, unfortunately, this often happens online or via phone calls. So essentially a customer is contacting them for a quote when the moving company may not have a license. These moving sales people are salesman prone to quoting sometimes low. Even though usually reasonable prices with no room for the movers to provide a quality service if it is a broker.

Question Words have always had a different meaning or have been used interchangeably with others across all cultures. In the United States, Canada, and the Philippines the word "truck" is mostly reserved for larger vehicles. Although in Australia, New Zealand, and South Africa, the word "truck" is generally reserved for large vehicles. In Australia and New Zealand, a pickup truck is usually called a ute, short for "utility". While over in South Africa it is called a bakkie (Afrikaans: "small open container"). The United Kingdom, India, Malaysia, Singapore, Ireland, and Hong Kong use the "lorry" instead of truck, but only for medium and heavy types.

Question Heavy trucks. A cement mixer is an example of Class 8 heavy trucks. Heavy trucks are the largest on-road trucks, Class 8. These include vocational applications such as heavy dump trucks, concrete pump trucks, and refuse hauling, as well as ubiquitous long-haul 6×4 and 4x2 tractor units. Road damage and wear increase very rapidly with the axle weight. The axle weight is the truck weight divided by the number of axles, but the actual axle weight depends on the position of the load over the axles. The number of steering axles and the suspension type also influence the amount of the road wear. In many countries with good roads, a six-axle truck may have a maximum weight over 50 tons (49 long tons; 55 short tons).

Question With the ending of World War I, several developments were made to enhance trucks. Such an example would be by putting pneumatic tires replaced the previously common full rubber versions. These advancements continued, including electric starters, power brakes, 4, 6, and 8 cylinder engines. Closed cabs and electric lighting followed. The modern semi-trailer truck also debuted. Additionally, touring car builders such as Ford and Renault entered the heavy truck market.