HOW TO FILE A PROPER MOVING CLAIM

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Filing a Moving Claim - How To

  1. Sometimes Accidents Happen
  2. The First Step to Filing a Claim
  3. Contact Your Moving Company & Remain Calm (It's Still Upsetting!)
  4. Follow Instructions With Accuracy 
  5. Understanding the Form
  6. Mover's Want to Be Helpful, Not Hostile
  7. Provide As Much Necessary Information As You Can
  8. The Waiting Game

1. Sometimes Accidents Happen

No matter how careful a full-service moving company is, sometimes things get damaged, leaving you needing to file a claim but unsure of how to do so. No worries! We’re here to help. 

2. The First Step to Filing a Claim

The first thing you will need to do is to get some paper or open a new document on your electronic device and begin taking note of the items that are damaged or missing. Write what the item is specifically meaning that you write the size of the item and what it is. For example, if your bed is damaged, you would note King size sleigh bed – Manufacturer (if known) – Scratch on bottom left leg – amount you would like to claim. Remember to save the document or paper in a safe place so you don’t lose it while you finish unpacking your home. It is VERY important that you do not file the claim until you have completely unpacked.


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3. Contact Your Moving Company & Remain Calm (It's Still Upsetting!)

The second thing you should do is to contact your moving company to let them know that you are in need of filing a claim. Be sure that you remain calm and keep in mind that the representative is only trying to help and that more than likely he or she was not involved in the actual transportation. The calmer you are, the more they will want to help you. Always treat them professionally and respectfully. Don’t be alarmed if your moving company gives you a number or name of a different company to file a claim. Many moving companies choose to outsource their moving claims to a third party company.

4. Follow Instructions With Accuracy 

Once you obtain the claim form, the next thing you should do is read the instructions for filing the claim. If there are no instructions, leaving you with questions, call the moving company or claims company and ask them how to proceed. Do your best to ensure that all of the information you are providing on the claim form is true and accurate to the best of your knowledge.

Moving Claim For Movers

5. Understanding the Form

Most moving claim forms will ask for the same basic information: The shipper’s name, date of the move, whether the claim is local or long distance, the coverage selected for the move, item name, weights of the item, description of the damage or statement of loss and claim amount. You may also have an option of filing for the delay, overcharge and possibly any general complaints you have regarding the service that you received from the company.

6. Mover's Want to Be Helpful, Not Hostile

It is important that you keep in mind that your moving company wants you to be a happy customer at the end of the claims process as much as you want a resolution so be sure to refrain from posting negative reviews, complaints, credit card disputes, etc. On some websites commonly used for posting complaints and reviews, once it has been posted, it cannot be removed meaning that you will have disparaged the name of the company before giving them an opportunity to make it right.

7. Provide As Much Necessary Information As You Can

Begin by making sure that your name and job number is noted on every page of your claim form. This will help to ensure that all of the pages remain together. Next, determine which type of coverage you chose for your move. But how do you figure that out? Obtain a copy of the Bill of Lading that was conducted for your move or the addendum to the Bill of Lading. If you signed for option 1, you have selected the full value protection. If you signed for option 2, you have selected to waive the full value option, meaning that you selected the $0.60 per lb. per article option. If you did not sign for either type of coverage, your shipment must legally default to the full value coverage with no deductible option. Please note that this coverage is not provided free of charge and any fees associated with the coverage must be deducted from the total settlement amount before any refund can be given.

Transfer the information from your list that you kept during the unpacking phase, onto the claim form. Be sure that you have filled out as much of the information as possible. Provide the most accurate weight or value estimates as possible. If you are unsure of what information is required, please be in contact with a claims representative.

8. The Waiting Game

Once your claim has been filed, within 30 days from the date the company receives it, you should receive a written acknowledgment advising that the claim was received. From that date, the company has up to 120 days to respond to long distance claims and anywhere from 30 days to 120 days to have local claims responded to. However, if for some reason, the company is unable to respond to your claim within the time limits allowed by law, you will receive a claim extension notice that allows them an additional 30 days. Again, keep in mind that the company wants to handle your claim and make you happy as much as you want your claim to be taken care of so the more patient and understanding you are, the easier the process will be on you.

Receiving nation attention during the 1960's and 70's, songs and movies about truck driving were major hits. Finding solidarity, truck drivers participated in widespread strikes. Truck drivers from all over opposed the rising cost of fuel. Not to mention this is during the energy crises of 1873 and 1979. In 1980 the Motor Carrier Act drastically deregulated the trucking industry. Since then trucking has come to dominate the freight industry in the latter part of the 20th century. This coincided with what are now known as 'big-box' stores such as Target or Wal-Mart.

In many countries, driving a truck requires a special driving license. The requirements and limitations vary with each different jurisdiction.

In 2009, the book 'Trucking Country: The Road to America's Walmart Economy' debuted, written by author Shane Hamilton. This novel explores the interesting history of trucking and connects certain developments. Particularly how such development in the trucking industry have helped the so-called big-box stored. Examples of these would include Walmart or Target, they dominate the retail sector of the U.S. economy. Yet, Hamilton connects historical and present-day evidence that connects such correlations.

In 1999, The Simpsons episode Maximum Homerdrive aired. It featured Homer and Bart making a delivery for a truck driver named Red after he unexpectedly dies of 'food poisoning'.

Trucks of the era mostly used two-cylinder engines and had a carrying capacity of 1,500 to 2,000 kilograms (3,300 to 4,400 lb). In 1904, 700 heavy trucks were built in the United States, 1000 in 1907, 6000 in 1910, and 25000 in 1914. A Benz truck modified by Netphener company (1895)

The interstate moving industry in the United States maintains regulation by the FMCSA, which is part of the USDOT. With only a small staff (fewer than 20 people) available to patrol hundreds of moving companies, enforcement is difficult. As a result of such a small staff, there are in many cases, no regulations that qualify moving companies as 'reliable'. Without this guarantee, it is difficult to a consumer to make a choice. Although, moving companies can provide and often display a DOT license.

A semi-trailer is almost exactly what it sounds like, it is a trailer without a front axle. Proportionally, its weight is supported by two factors. The weight falls upon a road tractor or by a detachable front axle assembly, known as a dolly. Generally, a semi-trailer is equipped with legs, known in the industry as "landing gear". This means it can be lowered to support it when it is uncoupled. In the United States, a trailer may not exceed a length of 57 ft (17.37 m) on interstate highways. However, it is possible to link two smaller trailers together to reach a length of 63 ft (19.20 m).

In the United States, the Commercial Motor Vehicle Safety Act of 1986 established minimum requirements that must be met when a state issues a commercial driver's license CDL. It specifies the following types of license: - Class A CDL drivers. Drive vehicles weighing 26,001 pounds or greater, or any combination of vehicles weighing 26,001 pounds or greater when towing a trailer weighing more than 10,000 pounds. Transports quantities of hazardous materials that require warning placards under Department of Public Safety regulations. - Class A Driver License permits. Is a step in preparation for Class A drivers to become a Commercial Driver. - Class B CDL driver. Class B is designed to transport 16 or more passengers (including driver) or more than 8 passengers (including the driver) for compensation. This includes, but is not limited to, tow trucks, tractor trailers, and buses.

The United States Department of Transportation has become a fundamental necessity in the moving industry. It is the pinnacle of the industry, creating and enforcing regulations for the sake of safety for both businesses and consumers alike. However, it is notable to appreciate the history of such a powerful department. The functions currently performed by the DOT were once enforced by the Secretary of Commerce for Transportation. In 1965, Najeeb Halaby, administrator of the Federal Aviation Adminstration (FAA), had an excellent suggestion. He spoke to the current President Lyndon B. Johnson, advising that transportation be elevated to a cabinet level position. He continued, suggesting that the FAA be folded or merged, if you will, into the DOT. Clearly, the President took to Halaby's fresh ideas regarding transportation, thus putting the DOT into place.

Full truckload carriers normally deliver a semi-trailer to a shipper who will fill the trailer with freight for one destination. Once the trailer is filled, the driver returns to the shipper to collect the required paperwork. Upon receiving the paperwork the driver will then leave with the trailer containing freight. Next, the driver will proceed to the consignee and deliver the freight him or herself. At times, a driver will transfer the trailer to another driver who will drive the freight the rest of the way. Full Truckload service (FTL) transit times are generally restricted by the driver's availability. This is according to Hours of Service regulations and distance. It is typically accepted that Full Truckload carriers will transport freight at an average rate of 47 miles per hour. This includes traffic jams, queues at intersections, other factors that influence transit time.  

Truckload shipping is the movement of large amounts of cargo. In general, they move amounts necessary to fill an entire semi-trailer or inter-modal container. A truckload carrier is a trucking company that generally contracts an entire trailer-load to a single customer. This is quite the opposite of a Less than Truckload (LTL) freight services. Less than Truckload shipping services generally mix freight from several customers in each trailer. An advantage Full Truckload shipping carriers have over Less than Truckload carrier services is that the freight isn't handled during the trip. Yet, in an LTL shipment, goods will generally be transported on several different trailers.

The definition of business logistics can be difficult to understand. Logistics can be simply put as a means of management that plans, implements, and controls the efficiency of the business. The notion of business logistics incorporates all sectors of the industry. It is used as a means to manage the fruition of project life cycles, supply chains, and resultant efficiency.

The FMCSA has established rules to maintain and regulate the safety of the trucking industry. According to FMCSA rules, driving a goods-carrying CMV more than 11 hours or to drive after having been on duty for 14 hours, is illegal. Due to such heavy driving, they need a break to complete other tasks such as loading and unloading cargo, stopping for gas and other required vehicle inspections, as well as non-working duties such as meal and rest breaks. The 3-hour difference between the 11-hour driving limit and 14 hour on-duty limit gives drivers time to take care of such duties. In addition, after completing an 11 to 14 hour on duty period, the driver much be allowed 10 hours off-duty.

The Federal Motor Carrier Safety Administration (FMCSA) issues Hours of Service regulations. At the same time, they govern the working hours of anyone operating a commercial motor vehicle (CMV) in the United States. Such regulations apply to truck drivers, commercial and city bus drivers, and school bus drivers who operate CMVs. With these rules in place, the number of daily and weekly hours spent driving and working is limited. The FMCSA regulates the minimum amount of time drivers must spend resting between driving shifts. In regards to intrastate commerce, the respective state's regulations apply.

The American Association of State Highway Officials (AASHO) was organized and founded on December 12, 1914. On November 13, 1973, the name was altered to the American Association of State Highway and Transportation Officials. This slight change in name reflects a broadened scope of attention towards all modes of transportation. Despite the implications of the name change, most of the activities it is involved in still gravitate towards highways.

In 1984 the animated TV series The Transformers told the story of a group of extraterrestrial humanoid robots. However, it just so happens that they disguise themselves as automobiles. Their leader of the Autobots clan, Optimus Prime, is depicted as an awesome semi-truck.

The rise of technological development gave rise to the modern trucking industry. There a few factors supporting this spike in the industry such as the advent of the gas-powered internal combustion engine. Improvement in transmissions is yet another source, just like the move away from chain drives to gear drives. And of course the development of the tractor/semi-trailer combination.   The first state weight limits for trucks were determined and put in place in 1913. Only four states limited truck weights, from a low of 18,000 pounds (8,200 kg) in Maine to a high of 28,000 pounds (13,000 kg) in Massachusetts. The intention of these laws was to protect the earth and gravel-surfaced roads. In this case, particular damages due to the iron and solid rubber wheels of early trucks. By 1914 there were almost 100,000 trucks on America's roads. As a result of solid tires, poor rural roads, and a maximum speed of 15 miles per hour (24km/h) continued to limit the use of these trucks to mostly urban areas.

The decade of the 70's in the United States was a memorable one, especially for the notion of truck driving. This seemed to dramatically increase popularity among trucker culture. Throughout this era, and even in today's society, truck drivers are romanticized as modern-day cowboys and outlaws. These stereotypes were due to their use of Citizens Band (CB) radios to swap information with other drivers. Information regarding the locations of police officers and transportation authorities. The general public took an interest in the truckers 'way of life' as well. Both drivers and the public took interest in plaid shirts, trucker hats, CB radios, and CB slang.

In today's popular culture, recreational vehicles struggle to find their own niche. Travel trailers or mobile home with limited living facilities, or where people can camp or stay have been referred to as trailers. Previously, many would refer to such vehicles as towable trailers.