Simon O.
Feb. 23, 2022, 12:39 a.m.
These folks were awesome! From the being the point at which I initially called to pose a few questions to amid the move, they were anything but difficult to correspond with and totally on calendar. Had me out of my old house and into my new one in record time! Inviting, accommodating and took incredible consideration of my assets. Much thanks to you so much, I will inform everybody regarding you!
Ynna
Feb. 23, 2022, 12:42 a.m.
Horrible. I've signed the contract with them on an estimated pick-up between May 20-22. Since I would be relocating to Raleigh, the car has to be picked up before I fly to NC. I even called them a week before to make sure this is going according to plan. I was told I would get a call at least a day PRIOR the pick up date.
On May 20, nobody came to the house. On May 21, as 22 is the last day of pickup, I was waiting for a call and no one called/picked up the car. On May 22, I had to call the company and it was only then I was told that THERE'S NO DRIVER. Nobody had the guts to even update or call me, and there I was waiting and expecting the car to be picked up FOR NORTHING. They couldn't even answer why no one called. RACHEL whom I talked to for contract forwarded me to CHRIS and it was just horrible. I waited May 23 and nothing. The conversation between a frustrated customer and unapologetic agent is just a mess!!! Now Im stuck with choosing another company and pay extra. I am now in Raleigh and my car isn't here and I had to ask my friend to watch my car because new company will pick it up (Day after my flight). It was a horrible experience. Customer service was at its lowest level!!!
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