Blue Water Movers

Jennifer Biga

Feb. 23, 2022, 12:44 a.m.

I would give them ZERO stars if I could. These people are by far the most unprofessional people I have ever dealt with!! My father died on December 14th and with his home about to be foreclosed on and padlocked at any time I was left with the task of moving his stuff out of his house. On December 28th I spoke to Matt, the owner of the company, to get a quote and schedule a day and time for them to come out. We scheduled it for Friday 1/1/21 at 9am, but due to a chronic illness I have and not being able to get any help packing, I needed to reschedule it to Saturday. Matt told me that "Saturday would work and they'd be there between noon and 2pm." Long story short, they never showed up on Saturday because they had overbooked themselves and asked to reschedule it for Sunday. After having already waited around all day, I rearranged my schedule, said ok and agreed to meet them at the house between 9-9:30am. This morning (Sunday) they had another issue that made it so they didn't show up and when I called the owner, around 11:30, to find out what was going on, he told me he had given the crew the wrong address and they'd be there in about an hour. I asked if he would be willing to offer a discount since they hadn't shown up on Saturday and were already 3 hours late today and the owner flipped out and started yelling at me telling me that that this was all my fault since I had rescheduled it from Friday. He then went on to say he was not going to give me any discount and that if i wanted the job done I would pay full price and if i didn't like it I could go elsewhere. I responded by saying wow that's very unprofessional at which time he hung up on me A few minutes later he started texting me, harassing me and complaining that he had been sick for the past 3 days and was arranging all this from home. I told him I was very sorry that he was sick but that that should not be made to be MY problem as I am a paying customer, especially since he was not even with the crew that was coming to do the move and because he was the one who overbooked his crew so they did not show up on Saturday as scheduled. He then told me he was sending the crew home and good luck trying to find someone else! DO NOT WASTE YOUR TIME ON THIS COMPANY!!! If this is how they treat someone who's father just died, imagine how you will be treated in your time of need. They are only $40 cheaper than other local companies, so save yourself the hassle and call some REAL professionals!!!