Interstate Moving & Relocation Group
5/5
5/5
(561) 860-4088
(561) 860-4088
4400 N Federal Hwy Ste 302
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Feb. 23, 2022, 12:41 a.m.
Moved from FL to CA. used this company and they were priced right and did everything on the outlined timeline. Happy I went with them.
Feb. 23, 2022, 12:42 a.m.
I got wonderful service from Interstate and Relocation Group. I definitely recommend them to anyone. Any question I had they answered in full detail, they were very helpful and gentle with my furniture.
Feb. 23, 2022, 12:42 a.m.
Due to a family emergency I had to unexpectedly plan a cross country move. Interstate Moving and Relocation Group was able to service my move and provide me with the best possible price. I was a little nervous when on the day before my move date I did not hear from anyone but they did call 4 days out to tell me my 4 hour window. Sure enough they should up right when they said they would and they got me out of my old apartment in 4 hours which exceeded my expectations. I would recommend to anyone I know that needs to move
Feb. 23, 2022, 12:42 a.m.
Very good service. Did a great job. Second time we have used Interstate relocation group and been very happy. Great team!
Feb. 23, 2022, 12:42 a.m.
The moving company was very dependable and showed up on time. They even went the extra step and called the morning of to advise they were on their way. Brian & Chris were both very professional & courteous and worked extremely hard! They both seemed to enjoy their jobs immensely! I would definitely recommend this company to anyone and would certainly use them again in the future!
Feb. 23, 2022, 12:42 a.m.
Steve and Chris were lifesavers for me on my move from the Florida to Brooklyn! They were very nice and welcoming and never had a complaint although I had huge furniture to move and a dreadful five story walk up. They definitely had their work cut out for them and were so nice and patient the entire time! 10/10 for these guys and would recommend anyone to ask to work with them. They are kind and a wonderful team to work with!
Feb. 23, 2022, 12:42 a.m.
I love this company. Great crew. On time. Smart. Careful. I consider myself a tough customer and I would never hesitate to recommend them.
Feb. 23, 2022, 12:42 a.m.
Interstate Relocation Group did everything they said they would do at the price they quoted and the time they promised delivery. Everyone at Relocation, from the sales person to the office staff to the delivery guys were very professional. If ever we need to move again, we will certainly use this company.
Feb. 23, 2022, 12:42 a.m.
First long distance move. First time using a moving company. Extremely pleased! To me, it was like having your friends and family help you move. Everyone very professional, helpful, and friendly. Nothing missing, nothing damaged. Will use same company if ever needed. Thank you Interstate and Relocation Group.
Feb. 23, 2022, 12:42 a.m.
Interstate move from Houston, TX to Atlanta, GA Interstate Moving And Relocation Group did a magnificent job taking care of my long distance move. When I found out my daughter was pregnant I instantly did some research online about moving companies and put in my information online and I received so many phone calls. I had no clue what the process would be using a moving company so I was very confused and had a lot of questions. When my moving coordinator from Interstate Moving called he was so polite, kind, and informative. He answered every question with no hesitation. Out of everyone I spoke with, Interstate Moving And Relocation Group was the company I chose to go with because I was not pressured to make a reservation right away and even after I moved my pick-up date back they were still able to accommodate me and my busy schedule. Moving is something I absolutely dread, I've always done it all on my own and at this age there was no way I could possibly move 800 plus miles on my own. The movers were super helpful and considerate of all my belongings and made sure to write "fragile" on all my expensive and fragile belongings. As well as blanket and pad wrapping everything! Interstate Moving was reasonably priced, and the staff was very accommodating. The movers called 24 hours before pick up to confirm everything and they called the morning of pick up to give me an estimated time of arrival. When they showed up they were so kind and introduced themselves right away. After that we did a brief walk through and I showed them what I was moving. I didn't have to lift a finger! Interstate Moving really helped me out and made this move stress free and possible. I couldn't thank Interstate Moving enough. I was very satisfied with the turn out of my move and I most definitely recommend them and their 5 star service. Amazing job!
Feb. 23, 2022, 12:42 a.m.
I had outstanding service from Interstate Moving and their crew. I have used a moving company in the past and it was a nightmare!!! My job requires at least 2 moves a year and I needed to find a reliable moving company who takes great care of their costumers and their precious belongings. Interstate Moving And Relocation Group is that company! I am so happy I found out about Interstate Moving. After hearing all the horror stories and after going through one myself, I was skeptical and didn't want to make any rational decisions so it took me going back and forth with a bunch of companies until my mother in law introduced me to Interstate Moving Group who took care of her move a few months before me. She had nothing but great things to say about Interstate so I gave them a call the same day. My moving coordinator took great care of me. He explained the whole process and walked me step by step which was great and made me feel at ease. After talking for over half an hour I made my reservation because I felt like I could really trust Interstate Moving Group with my household goods. My move was approaching and Interstate gave me call to make sure everything was still on track and honestly, that says a lot about a company who checks up on their customers. Everything was well planned and organized and I could just tell this was going to be my moving company for the long run! I also got a phone call a day before my move with the time the movers would be there to pick up my belongings. The movers showed up on time with the brightest smiles on their face and I could tell they were ready to work. They had great attitudes with a AWESOME work ethic. They carefully loaded and unloaded my belongings. I received my belongings in no time, in the same condition it left in. I am very pleased and I will continue using Interstate Moving And Relocation Group.
Feb. 23, 2022, 12:42 a.m.
I worked with Interstate Moving for my long distance move and they took great care of me and my family's belongings. I had to move back home for personal reasons but I had such a busy schedule and there was no time I could get this done on my own so I hired professionals. Interstate Moving is the definition of professional. They had great customer service who worked around the clock and answered the phone with great attitudes. I even had to push my dates back multiple times and they were more than okay with it. I don't think I have ever had a move completed with absolutely NO hiccups. This company and their team work is outstanding! After making my reservation I received a welcome call and a few days before my move I received a phone call to go over the belongings I was bringing with me and then a phone call 24hours before my move informing me on eta which was pretty cool to be in the loop and know everything that's going on with my move. The movers worked quick and hard, especially with everything I was taking. I honestly didn't expect such a stress free and painless move. If you need to hire professionals, this company is the one for you. I have moved many times in my lift and I always dread moving. Lifting all that heavy furniture and appliances, especially now that I'm getting older that has become even more of a challenge for me, so this was a GREAT decision.
Feb. 23, 2022, 12:42 a.m.
I've heard all the stories and I've done all my research and let me just say, I was well impressed with how amazing the outcome of this move was. I was moving from Brooklyn New York to Los Angeles California, literally a cross-country move and I didn't have to lift a finger! Interstate Moving And Relocation is a five star company with affordable prices. Your price includes fuel and labor and great employees who are ready to get things done and work efficiently. They packed up our 4 bedroom home and had it loaded and ready to go within a few hours. Everyone at Interstate Moving And Relocation worked hard and made sure their clients are well taken care of. For my futures moves, if we decide to move again, I will use Interstate Moving and I recommend you do too! The crew that was assigned to my move was fantastic! Well organized, respectful to each other, respectful to me and my wife, and respectful to our precious belongings. They kept me updated at all times which made me feel at ease. We were extremely happy with our move. Both packing and unpacking were done carefully and when our belongings were placed into the truck, they were neatly placed and very secure with straps and pad wrapped! I can not thank Interstate Moving And Relocation Group enough. Keep up the great work!!!!!!!
Feb. 23, 2022, 12:42 a.m.
This was hands down the easiest moving company I've ever dealt with. My husband and I decided to move because we wanted to get out of the city and there was no way either of us were going to pack up our house and move about 750 miles by our-self so I asked around to see what people recommend and my great aunt recommended Interstate Moving and Relocation Group because she's used them for a few of her past moves and absolutely adored their service. She told me how affordable and quick and easy her moves were and boy was she right! I instantly called Interstate Moving and got a free quote. The price was within our budget and had exactly what I was looking for, including pick up on a weekend. When it came time for the move, the movers came and took care of everything. They packed, they organized, they wrapped everything for protection and when my things arrived they placed them in the rooms we requested. For such a low price and such great service, I was shocked. I did not expect this move to go so smooth. The movers along with my moving coordinator and everybody else involved in this move was polite and always made sure we were satisfied and that we were! I'm not really the type to write reviews about companies but this company well deserves the good reviews. I had a great experience with Interstate Moving and Relocation Group and I guarantee you will too!
Feb. 23, 2022, 12:42 a.m.
I have nothing but great things to say about Interstate Moving And Relocation Group. I have never met a company who truly does put their costumers first until I came in contact with Interstate Moving. I had a bunch of questions and recommendations and Interstate Moving made sure I got exactly what I was looking for. I had a huge move and I thought this was going to cost us a pretty penny, but Interstate was definitely within our budget and we were well surprised with the service we got for a great price. We found out we had to move about 3 months in advance but we just couldn't decide on who we wanted to move our things across country with, it was then crunch time and we still didn't have a moving company. I had no clue what to do and who to do it with. I got a phone call from one of the moving coordinators from Interstate Moving and she was a peach. She was very helpful and I felt like she was more of a friend instead of a employee. I instantly reserved my move. A few days before pick up I had a call confirming pick up and that they'd be there in the morning and asked which hours best fit my schedule. That just shows you how accommodating and efficient Interstate Moving And Relocation Group really is! Ha. Mine and my family's precious were in great hands and I knew it from the moment I spoke to my moving coordinator. They worked so hard to make this move the best move I've had and they put in soo much work! I was very grateful. I recommend this company because I know how stressful it could be to move and I know how hard it is to make a decision, but having Interstate Moving was a huge help! Having a moving company take care of your move gives you a lot of time on your hands to figure out your side of the move, like more time to look at places, less headaches and a stress free move. I recommended Interstate Moving And Relocation Group to the fullest. These guys are the best and they know what they're doing!
Feb. 23, 2022, 12:42 a.m.
I want to thank Interstate Moving for being such an awesome company with very hard workers! Interstate Moving went above and beyond. They beat my very high exceptions. I recommend Interstate Moving And Relocation Group to anyone considering a professional moving company. These guys worked their butts off to satisfy me and my needs. The long distance move went great and all our things were delivered on time and still in great condition. The process was very easy and overall the experience was a good one. The movers kept me informed regarding their expected arrival times. This move was fairly seamless. I really appreciated how clear and communicative the team was at every stage. Everything was clearly spelled out and they were able to accommodate my needed pick up and drop off times. After getting several outrageous quotes from other companies, Best Interstate was so helpful in getting a quote to us quickly. Their pricing was less than other companies. I just experienced the best move thanks for Interstate Moving!
Feb. 23, 2022, 12:42 a.m.
When my wife found out she was pregnant we both decided it was time to move home and be closer to our family. There was no way I was going to pack everything myself and get us moved in a matter of days so I hired a professional. I have used two moving companies in the past and everything went terrible so I made sure to do my research on the companies I was taken into consideration. I couldn't afford another horrific move. If you are searching for a moving company like I once was, you can go ahead and end your search because this is the company you're looking for. There were no hidden fees and our moving coordinator made sure to go over everything so we were well prepared. I appreciate Interstate Moving and their staff for doing such a great job and really taking care of my whole move.
Feb. 23, 2022, 12:42 a.m.
This was my first time using Interstate and Relocation Group. They were very professional. The movers which came were very considerate and professional. We've light rugs and they made certain to put down mats first. They were also very friendly. We were very pleased to work with them.
Feb. 23, 2022, 12:42 a.m.
This was my first time using Interstate and Relocation Group. They were very professional. The movers which came were very considerate and professional. We've light rugs and they made certain to put down mats first. They were also very friendly. We were very pleased to work with them.
Feb. 23, 2022, 12:42 a.m.
Interstate Moving And Relocation Group took care of my long distance move and I have never been move satisfied. From beginning to end I was treated with such care and respect and most of all, I felt like I could trust this company which means everything to me. Trust is key!! My senior moving coordinator really helped me out. I knew absolutely NOTHING about the moving industry and I didn't know what to expect, but my moving coordinator went into depth about everything and it was well explained. I was moving my mothers things across country because she's too old to do it herself and there was no way I could find time to do this myself so with that being said, Interstate Moving was a huge help. My sister was the one who brilliantly thought of hiring professionals to take care of the move, both of us being clueless. I'm writing this review to thank Interstate Moving for being an awesome company! The service I was provided was outstanding. Interstate Moving puts their customers first and works very hard to satisfy their customers. If you're looking for a reputable company, who will make sure your things are handled with care, this is the company for you!!
Feb. 23, 2022, 12:42 a.m.
We called Interstate and Relocation Group and they moved everything in a timely manner. They are professional and courteous, and willing to go the extra mile. We would recommend them and we will use them again
Feb. 23, 2022, 12:42 a.m.
I hired Interstate moving to move a large piece of equipment I bought online. They showed up with a truck with a lift which I had requested right on time. Within an hour the move was done. They guys were friendly, professional and effective. Thanks interstate and Relocation Group!
Feb. 23, 2022, 12:42 a.m.
I moved from Florida to Forth Worth Texas and it was the most stress free move I have ever had. I have moved 3 times in the past 2 years and this move was amazing! All thanks for Interstate Moving & Relocation Group. I was referred by 3 friends to use this company who also all had amazing experiences. For a one bedroom move I highly recommend Interstate moving. It was my first time using a moving company and it was worth every penny.
Feb. 23, 2022, 12:42 a.m.
Was pleasantly surprised with them. Have had bad moving experiences in the past but this group was very professional and timely. The estimate was reasonable and I thought they provided great customer service!
Feb. 23, 2022, 12:42 a.m.
This company was super helpful with my move from Florida to New York. They were careful with my things and communicated very well. Would not have a problem recommending
Feb. 23, 2022, 12:42 a.m.
I have to say that the Moving Authority is one of,if not the best moving companies that i had the pleasure of dealing with,quick service. 10/10
Feb. 23, 2022, 12:42 a.m.
They are too good. They helped us to move one bedroom flat and they did it perfectly. They moved my sofa through window which was really too interesting to me. They also assembled my 3 door wardrobe without any extra charge. Great!!
Feb. 23, 2022, 12:42 a.m.
Great group of guys. They were courteous, professional, on time, and worked hard the entire time. I highly recommend Interstate Moving & Relocation Group and have used them 3 times now for my moving needs. Their ability to pack a Pod is impressive!
Feb. 23, 2022, 12:42 a.m.
Interstate Moving & Relocation Group was strongly recommended by a friend of ours for our tricky move. Within the space of a few hours we had a plan and a quote which was very competitive. They communicated well, arrived on time and did a lot of work in a very few hours. They are highly competent and productive so I would not hesitate to recommend them here.
Feb. 23, 2022, 12:42 a.m.
They offered us a good value for money service, the staff were efficient, friendly and definitely knew their job. The large items were dismantled and reassembled at the destination. I would definitely use this company again without hesitation.
Feb. 23, 2022, 12:43 a.m.
What a professional organization. I was very pleased with the service. They were professional, flexible and very friendly. They were on time, careful and took very good care of our items. Thanks.
Feb. 23, 2022, 12:42 a.m.
We had three men and two vans, they started at 8 in the morning, had 2 houses to pack. They finished work at 8 in the evening, working very hard all three very helpful putting furniture in the right rooms. Excellent value.
Feb. 23, 2022, 12:42 a.m.
The services of your crew came handy when I needed. They are very professional, there is no doubt about that. I did not have to struggle during the move. Thank you.
Feb. 23, 2022, 12:42 a.m.
Super happy with the service - best quote i was given and no compromise on quality of service. I took the full packing service and they were very conscientious. Fast, efficient and very flexible - i made a last minute change the day before my move and then there was a delay before i was permitted to enter my new house - no problem for these guys. Recommending them to my friends.
Feb. 23, 2022, 12:42 a.m.
Very enjoyable experience and we will use them again.
Feb. 23, 2022, 12:42 a.m.
Interstate Moving & Relocation Group were very professional from the survey, on moving day and even collecting surplus boxes later. They were fast, efficient and friendly. I would definitely recommend them to friends.
Feb. 23, 2022, 12:43 a.m.
It was professional from start to finish. They arrived on time. They made my move a lot easier and it was worth every penny. I would highly recommend them.
Feb. 23, 2022, 12:42 a.m.
Triple Charged the Interstate Estimate. Unpredictable Communication with this business. Lies to the Customer. Abandons Customer after the Sale. Interstate Moving and Relocation Group, hereby referred to as IMRG, has failed to provide me: 1) A reasonable timeline of when to expect pickup in Los Angeles. 2) A reasonable timeline of when to expect my things in Arizona. 3) Accurate verification of payment method. 4) Accurate estimate of final bill off by 250% 5) Followup with All State Movers explaining final bill and failing to get a weight ticket. 6) Assistance in helping me process my lost and damaged items report. 7) Reliable communication throughout the business transaction. My claim is that IMRG, was negligent in their stated responsibilities to the consumer as outlined in their Binding Contract Agreement. 1) "Expert advice and guidance throughout the course of your move" I have email and phone records of IMRG continually not answering or responding to business inquiries in a timely manner. For example, when contacted, IMRG agreed to contact All State Movers, hereby referred to as ASM, for a weight ticket. I confirmed with ASM that IMRG had not called. To this time I have not received a weight ticket of my items accounting for the charges as requested of my agent. To facilitate my move, I had to reserve curb space with the City of Los Angeles. I was quoted by IMRG a 4-day window of Thursday, May 31-Sunday June 1. I have phone and email records of my discussion from 2-weeks prior to my curb space reservation of June 2. Requesting them to please give me up to the second information on the official move date. This is because it might be impossible for me to recover a new reserved parking space with the city in front of my building before their 4-day window. I needed firm communication. Over a 2-week period, IMRG customer support failed continually to keep their word in calling me back at the days and times they themselves said they would. Phone calls to IMRG customer service failed to resolve my issue. During normal business hours my phone calls would go to IMRG voicemail system. And my phone calls would not be returned. My emails to my customer service rep would simply not be responded to. Unreasonable failure of communication with this company causing undue stress and unnecessary hardship in my own opinion and which I would wish on nobody. I have an issue with IMRG in regards to Payment Method. Upon paying my deposit, I specifically requested verbally on the phone with IMRG customer service and my sales rep that I would need to work with a moving company that accepted a credit card. I was assured Yes that can be arranged and they would arrange for it. However, upon moving day, ASM insisted that they could only accept a personal check. I would not recommend this business.
Feb. 23, 2022, 12:42 a.m.
This firm gave a very competitive quote to pack and move us from a two bedroom house to a new place. They came the day before the move and did a good job of packing our very full house! The following day four guys got the whole job done by 5 pm - it was a long day but they worked tirelessly. I would be happy to recommended this company.
Feb. 23, 2022, 12:42 a.m.
These guys are professional and hardworking. We request to have quote for same day packing and move, as moving distance was not that much. Their quote was reasonable as per their offered services. They offered more number of professionals as compare to others for completing moving effectively in same day. Particulars were mentioned on boxes and furniture was protected well. They were helpful in arranging the furniture in new house. We will be happy to recommend them.
Feb. 23, 2022, 12:42 a.m.
They were more than happy to oblige with our request. We are extremely happy with the service provided by the company. They take great care in packing and are clearly very experienced. The service was prompt and professional. Due to their effort, the whole day went smoothly without any incidence. Thank you Interstate Moving & Relocation! We will be using your service again when we move next time.
Feb. 23, 2022, 12:43 a.m.
When I got my turn with United I was certain I would need to manage some issue eventually. I move around the nation for work and I, for the most part, do the moving myself by leasing a truck. It's more work and distressing yet I don't need to stress over getting duped or losing my belongings. I reluctantly marked with them and it was a fabulous choice. Everything was smooth from start to finish. An encircled picture got broken however I was there and saw it get broken so I know it truly was a reasonable mischance. All truly is pardoned for this! Thanks! The group was conscious of my family's things and proficient with stacking and emptying them. I genuinely need to express profound gratitude and demonstrate my appreciation to United Moving (and particularly Becca!!) for making our turn consistent!
Feb. 23, 2022, 12:43 a.m.
This company is a fraud. They gave me a price of roughly 2200 and when they showed up, (in a rented truck) they tripled the price on me. Im willing to bet these reviews are fake because nobody could be so poor at what they do and gt all 5 stars. DO NOT USE THESE PEOPLE
Feb. 23, 2022, 12:43 a.m.
These guys are professional, quick, and hardworking. We requested a quote for same day packing and move, since moving distance was not that much. Just FL to FL. Their quote was reasonable and furniture was protected well. They were helpful in arranging the furniture in new house and even hung a few of our mirrors. We will be happy to recommend them. 10/10
Feb. 23, 2022, 12:43 a.m.
Had a great experience with this company. They moved all of my stuff from Florida to Mississippi. Would definitely work with them again.
Feb. 23, 2022, 12:43 a.m.
The consultant, staff, the packing and loading team, they are professional and efficient. I would recommend them for packing, storage and moving.Thanks for making the move for us simple, easy and successful. Would highly recommend.
Feb. 23, 2022, 12:43 a.m.
I will never forget about that experience. It was extraordinary, well planned, and perfectly executed. The team came with all the tools, ready to do the work. Very friendly with a great work ethic, they were thorough and respectful with our wishes. I would definitely refer anyone I know moving to call Interstate Moving & Relocation Group first.
Feb. 23, 2022, 12:43 a.m.
This has been the worst moving experience ever. Pick up was set for a Friday. By Monday still no delivery. Continual lies from the company as to when they would be here. Original est was half of what we ended up paying. Do NOT use this company.
Feb. 23, 2022, 12:43 a.m.
Interstate Moving & Relocation Group is absolutely the best moving company ever! Outstanding customer service from start to finish. Quote was accurate and everything was picked up and delivered as such. Thanks for making the move for us simple, easy and successful. Nothing missing, nothing damaged. Will use same company if ever needed. Thank you Interstate Moving & Relocation Group.
Feb. 23, 2022, 12:43 a.m.
Can't say enough about these guys. Great service, quick response. Leon was great in arranging a pick up at my friends house who wanted to get rid of some furniture to do her floors. It needed to be done quick and he was great at arranging it for the next day. They wrapped the furniture professionally and kept me informed throughout the process while I was at work. I was at ease with these guys they even sent me a picture after they wrapped the picture. I was highly impressed how they handled everything. Most importantly they delivered in a timely fashion to my co-op building which has strict time constraints. Also the furniture was heavier than what I anticipated so I really appreciate the professionalism and the way Luterson and his crew handled the furniture. Thanks again.
Feb. 23, 2022, 12:43 a.m.
Charged $1500 for no services rendered, no refund issued, contract cancellation policy is unfair to customer. Paid $1500 towards move, cancelled within 72 hours in writing. However have to also cancel 30 days before move which is unreasonable as most individuals won't have that kind of advanced notice to cancel. Original booking occurred on 1/25/2019 where my initial contract estimate was $2024.32 total with a reasonable credit card charge of $800. After signing, a few additional minor household items were added to the inventory list whereby a new contract was signed with an overpriced estimate of $4552.65 where my credit card was charged an additional $1500. In both instances, there were no receipts given for any transactions to my credit card as promised. In addition, this company did not confirm a scheduled pick-up time within my requested pick-up timeline of 2/1-2/2. With little customer service help between not receiving credit card transaction receipts and not having a confirmed pick-up time, I cancelled services in writing within 24 hours of signing the second agreement due to finding a more reasonably priced moving company with better customer service (i.e., confirmed date/time of scheduled pickup within 12 hours of booking and documented emailed receipt of credit card transaction immediately after being charged for services) that did not have additional fees such as a $2101.65 binding fee, fuel surcharge $194, etc. that this broker charged. My total budget to move was $3,000 and the other company's estimate was only $2,947 with the additional minor household items added to the inventory list. This company's 72-hour cancellation policy clause is in direct conflict with the 30 day cancellation policy clause, which this company did not point out to me that I could not cancel without a deposit loss under any circumstances if I placed a job within a 30 day window. In fact, this company's cancellation policy over-emphasizes their 72-hour cancellation policy twice, once at the beginning and again towards the end of the policy. Meanwhile, the 30 day rule is in direct conflict with the 72 hour cancellation clause.
Feb. 23, 2022, 12:43 a.m.
Charged $1500 for no services rendered, no refund issued, contract cancellation policy is unfair to customer. Paid $1500 towards move, cancelled within 72 hours in writing. However have to also cancel 30 days before move which is unreasonable as most individuals won't have that kind of advanced notice to cancel. Original booking occurred on 1/25/2019 where my initial contract estimate was $2024.32 total with a reasonable credit card charge of $800. After signing, a few additional minor household items were added to the inventory list whereby a new contract was signed with an overpriced estimate of $4552.65 where my credit card was charged an additional $1500. In both instances, there were no receipts given for any transactions to my credit card as promised. In addition, this company did not confirm a scheduled pick-up time within my requested pick-up timeline of 2/1-2/2. With little customer service help between not receiving credit card transaction receipts and not having a confirmed pick-up time, I cancelled services in writing within 24 hours of signing the second agreement due to finding a more reasonably priced moving company with better customer service (i.e., confirmed date/time of scheduled pickup within 12 hours of booking and documented emailed receipt of credit card transaction immediately after being charged for services) that did not have additional fees such as a $2101.65 binding fee, fuel surcharge $194, etc. that this broker charged. My total budget to move was $3,000 and the other company's estimate was only $2,947 with the additional minor household items added to the inventory list. This company's 72-hour cancellation policy clause is in direct conflict with the 30 day cancellation policy clause, which this company did not point out to me that I could not cancel without a deposit loss under any circumstances if I placed a job within a 30 day window. In fact, this company's cancellation policy over-emphasizes their 72-hour cancellation policy twice, once at the beginning and again towards the end of the policy. Meanwhile, the 30 day rule is in direct conflict with the 72 hour cancellation clause. Disputed both the $800 and $1500 credit card charges, but only received $800 refund. Company has kept $1500 for no services rendered upon receiving 72 hour cancellation in writing. Company's 30 day clause is in direct conflict with 72 hour cancellation policy.
Feb. 23, 2022, 12:43 a.m.
A family member of mine recommended this moving company. They are extremely nice, professional and efficient. Everything went as planned. The best moving service ever, would highly recommend.
Feb. 23, 2022, 12:43 a.m.
They were easy to work with. Organizing the move was efficient. The price seems reasonable, as they are professional and reliable moving company. Thanks for everything.
Feb. 23, 2022, 12:43 a.m.
What a professional organization. I was very pleased with the service. They were professional, flexible and very friendly. They were on time, careful and took very good care of our items, Thanks.
Feb. 23, 2022, 12:43 a.m.
It was professional from start to finish. They arrived on time. They made my move a lot easier and it was worth every penny. I would highly recommend them.
Feb. 23, 2022, 12:43 a.m.
We recently needed a moving service, one of my friends recommended them. They were able to schedule the job very quickly and arrived promptly as promised. The crew were so professional. Pretty much satisfied with their work and support. Looking forward to working with them again.
Feb. 23, 2022, 12:43 a.m.
I hired them to help with my move. They worked very well with us. Process was so organized and everything stored well. Their quote is very reasonable. I absolutely recommend them.
Feb. 23, 2022, 12:43 a.m.
A relocation crew that offers the best service. The whole move was perfect and well planned. We had so much stuff and they were very careful with our goods. My experience was great.
Feb. 23, 2022, 12:43 a.m.
This move has been a nightmare. When I scheduled I asked what day they would need to pickup to have my stuff arrive in the new location on the 3rd, and they told me they would need to pick it up on the 27th or 28th. On the 26th I get a call saying they will be here to pick up on the 27th between 10-noon, and we go over my inventory again. On the 27th, noon hits, and nobody is here and I haven't gotten any calls. I call the drivers' dispatch and no answer. I call customer service and they tell me the movers will be here after 6pm. 7pm comes around and still nobody, and now it's after hours so nobody answers their phone. Friday the 28th comes around, and at 7am I get a call saying the drivers will be there at 8. 9am comes around and I call asking where they are and they tell me they are 10 miles out. An hour later they still aren't here. I call again and again I hear they are 10 miles out. They don't arrive until noon. Once they arrived, they had an old version of my inventory list, and we were all nervous that our stuff would not fit in the truck. They ended up getting it all in, and informed me that they are going to do their best to get my stuff to arrive on the 3rd, 5 days later. The 3rd comes and by 3pm I had heard nothing, so I called and the only information they have for me is that they don't know when it will get there, but it won't be today. On the 5th they call me (first time I didn't have to contact them to figure out what was happening) and tell me that my stuff won't arrive until the 8th, my first day of work that I certainly can't take off. I would not recommend these movers to anybody. I understand that delays happen, but every step of the process has been heavily delayed, and every time I am left waiting with no phone call or email to give me a heads up. Customer service has been good when I've called them, but that is this company's only redeeming quality.
Feb. 23, 2022, 12:43 a.m.
These guys are just professionals at moving you and your loved ones across country. The delivery was so smooth and quick. There was not an issue at all. No damage or anything. I highly suggest you call them if your moving.
Feb. 23, 2022, 12:43 a.m.
This move was perfectly performed by absolute professionals. They were happy to take time and breakdown each part of the move. We built a inventory of what we would take. We decided the movers would move the larger pieces and we packed the boxes.
Feb. 23, 2022, 12:43 a.m.
A family member of mine recommended this moving company. They are extremely nice, professional and efficient. Everything went as planned. The best moving service ever, would highly recommend.
Feb. 23, 2022, 12:43 a.m.
They were easy to work with. Organizing the move was efficient. The price seems reasonable, as they are professional and reliable moving company. Thanks for everything.
Feb. 23, 2022, 12:43 a.m.
In our effort to help move a few family members from Flordia to Indiana, Interstate Moving was a lot of help. And their patient crew made our family members that are allergic to good preparation much less stressful.
Feb. 23, 2022, 12:43 a.m.
Had to move from Florida to New York after having a job relocation and must have been lucky I hired this company. If you hate moving like me this company is perfect for you because you can let everything in their hands and they will ace it and make the process of relocating smooth as butter. Worth every dollar I paid them and the tip. Left me very satisfied and saved me a lot of headaches. Cant recommend enough
Feb. 23, 2022, 12:43 a.m.
I moved form FL to North Carolina last month and have nothing but great things to say about the experience. I was quoted $5000 for the move and didn't pay a penny more! They were friendly, timely, and took great care of my possessions. Thank you so much!!
Feb. 23, 2022, 12:43 a.m.
I choose Interstate Moving and Relocation group because they seemed like a great choice. But shortly after I noticed that the it may have not been the right choice for my move. I spoke to a Rep named Philip Grey (HE LIES ABOUT EVERYTHING, BEWARE!!!) He just told me what I wanted to hear to get my money and then never speak to me again!!! He told me I will be here for EVERY step of the way, which was in fact a lie. He tried to sound all professional and friendly but I think that was just for show because he was in fact not at all. I called and everything I got sent to customer service which Leanora was GREAT she did everything to help fix the issue. But Phillip did nothing but lie he told me if I add more stuff on my move then it WILL NOT change my price because of the weight that was a lie it was based off my inventory list is what I was told from Leanora which makes sense and I would have been fine with that if this Rep Phillip would have told me that instead of lie to me and say my price will never change. I advise anyone who is thinking about going with them to work with ANYONE BUT PHILLIP. He is not honest or trustworthy at all! I read plenty of reviews on other Reps thats seem to work for the company that people have nothing but good things to say but obviously mine was not. I wish I was contacted by one of the other reps because this company seemed like a good choice but the rep I got made my move a nightmare and yes I do not blame the company in general or the movers. In fact the move process went great other then a raise in price because my inventory list wasn't correct. In fact I told Phillip about items that he purposely left off! If I could give a 0 star to Phillip and 4 stars to the company I would but I want people to see who this man truly is and If I was their boss I would fire him for being dishonest and not doing his job and scamming me. I have already moved and in my new place so its to late to try and request money back but I did think it was worth expressing how I feel based on this Rep and to make sure if ANYONE thinks about going with this company DO NOT USE PHILLIP AS YOUR MOVER!!! USE SOMEONE ELSE FROM THERE ASK FOR SOMEONE OTHER THEN PHILLIP!!! Hope this helps the next person debating on using Philip from IMRG. And again the company in general was good just this Rep made my move a nightmare and horrible experience for me when it came to price but my furniture, IMRG(as a company) and the movers themselves where great.
Feb. 23, 2022, 12:43 a.m.
What a professional organization.I was very stressed about my move from Florida to Indiana the folks at this Company made me feel at ease about how the move would go. From the young lady who took my call to the crew who moved me and everyone in between. I Am very pleased with the service. They were professional, flexible and very friendly. They were on time, careful and took very good care of my.items. Thanks. I recommend to everyone.
Feb. 23, 2022, 12:43 a.m.
I thought my move from Florida to Massachusetts was going to be much more stressful, but Interstate made it super smooth and simple. Highly professional, responsive, and took great care of all my belongings. And the delivery came right on time!
Feb. 23, 2022, 12:43 a.m.
Throughly enjoyed my experience with interstate moving. Their professionalism really made a difference. Clearly explained what to expect, and fulfilled all the promises made. Quality of their packing was excellent and key in protecting my belongings. And all for a reasonable price
Feb. 23, 2022, 12:43 a.m.
This company saved me so much money moving as far as did. I'm very grateful for their help. They were very professional thru the whole process. We were terrified of the move... But this company actually gave us a sense of security!
Feb. 23, 2022, 12:43 a.m.
Super easy to work and communicate with throughout the entire process. Moved from FL to CT and thought they were great!
Feb. 23, 2022, 12:43 a.m.
Great moving company. Had to move states to get away from an ex (long story) and these guys were quick, efficient, and took care of me.
Feb. 23, 2022, 12:43 a.m.
I had to relocate from Florida to Ohio for a better position within the company I am employed by. I didn't know how it all was going to get done I was pretty nervous but these guys and gals worked with me every step of the way. Reassuring me everything would be fine and yes it was they were kind, understanding and very professional.
Feb. 23, 2022, 12:43 a.m.
This is a great moving company. They are very professional, very efficient kind and understanding to all the questions I had about my move from Florida to Illinois I was pretty anxious but they got it all done and everything went great.
Feb. 23, 2022, 12:44 a.m.
If I could give the company no stars, I would. Ronnie, in sales, quoted a price based on pounds. When All American Trooper came, they based the price on cubic feet. An additional amount of $500 was to be assessed. They also wanted everything in cash when the boxes were to be delivered. They are a broker! Do not trust the company.
Feb. 23, 2022, 12:44 a.m.
The movers were on time. They did a great job handling my requests and getting everything moved in a responsible amount of time with no damage to my stuff. I would use them again.
Feb. 23, 2022, 12:44 a.m.
They were on time, fast and professional. They placed items in truck fast and moved them into my new home without any damage. I appreciated how they asked where I wanted different items. Would definitely recommend them. The team was awesome!
Feb. 23, 2022, 12:44 a.m.
We had a very good experience with the men who helped us move. They came in quick and loaded the truck & were off to my new residence with no issues. They were very polite and careful with our belongings.
Feb. 23, 2022, 12:44 a.m.
Timely and efficient service. Considering the bad moving experiences I've had in the past, this was a really a sigh of relief. I was happy with the experience.
Feb. 23, 2022, 12:44 a.m.
The movers communicated with me well, showed up in a timely fashion, handled my items with care, were efficient with their time, and were nice people. Just good, honest service with these guys. And their rates aren't even that much in comparison to other places.
Feb. 23, 2022, 12:44 a.m.
I used this company to help move my dad that is getting older closer to me in my state. I worked with Mark from the beginning and he made the whole process so easy for him and me. The price was competitive but what really got me was the customer service. So happy with them.
Feb. 23, 2022, 12:44 a.m.
This company was so wonderful to use that I will judge all other moving companies against them in the future.
Feb. 23, 2022, 12:44 a.m.
Great to use for a long distance move. True to their word and the guys that moved us were super funny. Overall great.
Feb. 23, 2022, 12:44 a.m.
Very dishonest company. The quote was wrong by almost 50%. This company deleted the quote so I could not download and print it to file a complaint. The customer service department promises to return calls and never do. Stay away from this company. They are very dishonest.
Feb. 23, 2022, 12:44 a.m.
Great company to work with for me. They were attentive and answered all questions quick and easy. Hate moving but they made it bearable.
Feb. 23, 2022, 12:44 a.m.
Had a great experience with this place. Did a Florida to Arizona move and all went smooth.
Feb. 23, 2022, 12:44 a.m.
if there is one moving company i would call, i t would be imrg. They;ve only provided excellent serivce with my move, and I can only say good things about it. They were quick to load and travel. THey fit within my time schedule and easier for my wife and I to go. I would highly recommend them for your moving needs.
Feb. 23, 2022, 12:44 a.m.
I wanted to surprise my loved ones with a all around experience to Florida, and Interstate came through. I only wanted them to be flexible and move things and they've only exceeded expectations. I wanted everyone to give Interstate moving a try.
Feb. 23, 2022, 12:44 a.m.
With my past experiences with movers I was skeptical contacting another one but I was left with no choice. Usually movers wouldn't care about furniture and other goods but they took very well cared of my things so kudos to them.They major thing was that they were able to fit my schedule, usually it would be the other way around. Huge plus and recommend.
Feb. 23, 2022, 12:44 a.m.
I needed a long distance moving company and I found Interstate. I made sure they were to fit my time schedule and properly pack my things without any slippage or crashing. After the process, I believe everything went in all great and I would totally recommend interstate to anyone trying to move long distance.
Feb. 23, 2022, 12:45 a.m.
Very good and reliable services,their customer service was very good and they handled me very well,you can rely on them ,I enjoyed their services
Feb. 23, 2022, 12:45 a.m.
I contacted them and they responded on time,they have best services ever that I would recommend to anyone ,and the ethic is on point
Feb. 23, 2022, 12:45 a.m.
I had an issues with my past movers,so I decided to look for another company until I came across this one,they served me well,their rate is okay and they do their perfectly
Feb. 23, 2022, 12:45 a.m.
This is a reliable intermoving company,and they do their work professionally,I was able to contact their customer service department and they responded to me on time,their services is great and reliable
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