Mark Tobyne
Feb. 23, 2022, 12:42 a.m.
Keep away from this company at all cost. They will take you possessions and place them in "their warehouse" actually a storage unit in the Bronx and then proceed to hold your belongings hostage while threatening to burn them, place them in another storage unit at your cost or just let the storage unit sell your stuff for auction. And don't think the D.O.T or F.M.C.S.A will help you cause they won't. And the "mover" knows this
Nikki Smith
Feb. 23, 2022, 12:43 a.m.
DO NOT USE THIS COMPANY!!!!!!!!!!!!!! SAVE YOURSELF THE FRUSTRATION!!!!!!!!!!!!!!! I still have not received my furniture. The owner of the company has said my belongings are in a warehouse in NJ. My belongings were supposed to be delivered last week. No call to inform me they were not coming. After numerous calls to Charter Van Lines (Do Not Use) who said the driver would call me within an hour (did not occur) I was able to get the name of the underlying company they brokered my move to and phone number of the driver. The "owner" stated my furniture would be delivered in 4 days. 4 days later, no call from the mover once again and numerous phone calls to him which were ignored, I receive a text stating he cannot talk, only text. When calling Charter Van Lines to complain, they stated the driver had a bad signal and couldn't be reached. It is now going on 10 days without my delivery, and the owner is now saying my shipment will be delivered in 3 days. I have no idea if I will receive my shipments which was for an entire home. DO NOT USE CHARTER VAN LINES AND DO NOT USE MD RELOCATION SERVICES. Charter Van Lines should have completed due diligence on the companies they outsource to prior to adding them to their roster of brokers. This is a complete nightmare and I don't know if I will ever see my furniture and belongings.
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