Movers Broke My Stuff

Movers Damaged My Property

  1. What Happens When My Belongings Are Damaged?
  2. How Do I Get My Damaged Goods Replaced?
  3. What If You Don't See the Damage for a While?
  4. What If I Don't Purchase Moving Insurance?
  5. Filling Out a Claim Form

1. What Happens When My Belongings Are Damaged?

Moving is a very chaos-filled time in a person's life. During the weeks before and after a move, people tend to be very on edge and stress ridden. You may be so overworked that you forget to make sure the movers are performing up to par. When you finally start to get settled into your new home, you realize that your favorite vase has been cracked and your dresser has a broken drawer. You know you didn't do that, so it must have been the movers. As if you needed any more stress!

Most people do not know where to go after angrily murmuring curse words and leaving a terrible review for the company online. However, we are here to tell you that there is a way to get justice for your damaged goods. It is important that you try not to lose your temper when you speak to the company. This way, you can figure things out rationally.

2. How Do I Get My Damaged Goods Replaced?

You should begin by filing a claim with the company. First, you need to create photographic proof of the damaged articles. If you decided to get insurance for your move through either the company itself or a third party, look at your insurance documentation or make a few calls to figure out how to file a damage claim. If you purchased insurance through the company, you should let them know who was responsible for the move when you call, as well as request the appropriate paperwork for filing the claim. If you find that the damaged item is essential for the functioning of your household, then the movers should have it temporarily replaced until the process for the claim has ended.

movers broke my stuff

3. What If You Don't See the Damage for a While?

Well, the time you have to file a claim is a bit different depending on the type of move you performed. For a long distance or state to state move, you have 9 months from the date of delivery to file the claim form with the movers or their claims company. Any time after this, the moving company has the right to deny the claim as the time limit to file has been exceeded. Once the claim has been received on time, you should be sent an acknowledgment that it was received within 30 days and a response to your claim within 120 days from the date that the claim was received in their office. If you have moved locally within the same state, the claims filing time limits vary from 48 hours to 9 months. There are many states that require that movers respond to the claim within 30 days from the date that it was filed. To verify your state’s claims regulations, you will need to contact the state agency governing the household goods moving industry.

4. What If I Don't Purchase Moving Insurance?

Sometimes, customers do not purchase moving insurance and instead just place their trust on the movers. This is not the best idea, because if something does get damaged during the move- which happens fairly often- then you will be subject to the minimum insurance that comes will all moves. This rate is 60 cents per pound per article. This is not very much coverage and is only intended to be there just in case anything small should be lost or damaged. This means that if you have a large $1,000.00 flat screen TV that weighs approximately 30 pounds, you will receive an offer of $18.00, even if this item is completely destroyed. If you are moving items this large, it is smart to invest in moving insurance. 

Understanding the coverage selected for your move will help you calculate the possible settlement for your claim so there are no surprises in the end.

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5. Filling Out A Claim Form

If you need a claim form, you can always fill out a generic claim form in our system and we will email you a copy of this form that you will be able to forward that to the moving company. However, the moving company may require you to fill out one of their specific claim forms. Once you have forwarded our claim be sure to communicate with the movers to find out their claims procedures. Good moving companies follow the procedures and requirements to be a licensed mover which includes being in line with mandated claims regulations.



Jackson Brownston

5 years, 2 months ago

Guys, is there a place I can go to file a claim, the mover won't answer my calls anymore and they broke my stuff, who can I report them to and how do I get re-reimbursement. Is there a database of movers to watch out for? so I can know in the future.

user avatar

Ashley Richmond

5 years, 2 months ago

Hi Jackson. I am so sorry to hear about your experience. Our website only lists companies that are licensed and recognized by the United States Department of Transportation, meaning they are legal companies. In the future use our website to find a moving company. If the company is not returning your calls they may be what is called rogue or illegal movers. You can file a claim with the Federal Motor Carrier Safety Administration and click on the File A Complaint tab on the bottom.


MaryEllen Campanile

4 years, 6 months ago

Eastern Commonwealth Movers 59 Waters Street Chelsea,
MA 02150 moved my belongings and lost box spring and mattress and !/2 of box spring to King sizw bed. They also lost the drawers to my secretary desk that was an antique and my grandmothers. I have called mailed letters with pictures and estimates to replace. All to no avail as they will not return any call. need to file a claim. then take them to small claims court.

user avatar

Ashley Richmond

4 years, 6 months ago

Hey MaryEllen, if you haven't already filed a claim, please do so. You should be able to get reimbursed for the damages that your moving company has caused on your items. You can use the claim form on our website or if you need help you can send us an email or give us a call and we should be able to assist you on your claim.


Kristine Brisbin

4 years, 1 month ago

Hello, Moving Authority. I just finished a move with moving labor. Unfortunately, one of the movers broke my stuff. I had a glass vase that was supposed to be wrapped with bubble wrap, but instead, it was just placed in a box and arrived shattered. I have never made a claim with a moving company before. I read another article of yours about moving arbitration, which gave me a lot of information.


Rebecca Jackson

1 year, 8 months ago

please send form for damages by moving company
Thanks. Becky



1 year, 2 months ago

You should ask for this claim form directly from the mover you used.

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Beginning the the early 20th century, the 1920's saw several major advancements. There was improvement in rural roads which was significant for the time. The diesel engine, which are 25-40% more efficient than gas engines were also a major breakthrough. We also saw the standardization of truck and trailer sizes along with fifth wheel coupling systems. Additionally power assisted brakes and steering developed. By 1933, all states had some form of varying truck weight regulation.

In 1999, The Simpsons episode Maximum Homerdrive aired. It featured Homer and Bart making a delivery for a truck driver named Red after he unexpectedly dies of 'food poisoning'.

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The Federal Bridge Law handles relations between the gross weight of the truck, the number of axles, and the spacing between them. This is how they determine is the truck can be on the Interstate Highway system. Each state gets to decide the maximum, under the Federal Bridge Law. They determine by vehicle in combination with axle weight on state and local roads

In some states, a business route is designated by adding the letter "B" after the number instead of placing a "Business" sign above it. For example, Arkansas signs US business route 71 as "US 71B". On some route shields and road signs, the word "business" is shortened to just "BUS". This abbreviation is rare and usually avoided to prevent confusion with bus routes.

Without strong land use controls, buildings are too often built in town right along a bypass. This results with the conversion of it into an ordinary town road, resulting in the bypass becoming as congested as the local streets. On the contrary, a bypass is intended to avoid such local street congestion. Gas stations, shopping centers, along with various other businesses are often built alongside them. They are built in hopes of easing accessibility, while home are ideally avoided for noise reasons.

In the United States, commercial truck classification is fixed by each vehicle's gross vehicle weight rating (GVWR). There are 8 commercial truck classes, ranging between 1 and 8. Trucks are also classified in a more broad way by the DOT's Federal Highway Administration (FHWA). The FHWA groups them together, determining classes 1-3 as light duty, 4-6 as medium duty, and 7-8 as heavy duty. The United States Environmental Protection Agency has its own separate system of emission classifications for commercial trucks. Similarly, the United States Census Bureau had assigned classifications of its own in its now-discontinued Vehicle Inventory and Use Survey (TIUS, formerly known as the Truck Inventory and Use Survey).

Truckload shipping is the movement of large amounts of cargo. In general, they move amounts necessary to fill an entire semi-trailer or inter-modal container. A truckload carrier is a trucking company that generally contracts an entire trailer-load to a single customer. This is quite the opposite of a Less than Truckload (LTL) freight services. Less than Truckload shipping services generally mix freight from several customers in each trailer. An advantage Full Truckload shipping carriers have over Less than Truckload carrier services is that the freight isn't handled during the trip. Yet, in an LTL shipment, goods will generally be transported on several different trailers.

Relocation, or moving, is the process of vacating a fixed location, such as a residence or business, and settling in a different one. A move might be to a nearby location such as in the same neighborhood or a much farther location in a different city or even a different country. Moving usually includes packing up all belongings, transferring them to the new location, and unpacking them. It will also be necessary to update administrative information. This includes tasks such as notifying the post office, changing registration data, change of insurance, services etc. It is important to remember this step in the relocation process. 

The concept of a bypass is a simple one. It is a road or highway that purposely avoids or "bypasses" a built-up area, town, or village. Bypasses were created with the intent to let through traffic flow without having to get stuck in local traffic. In general they are supposed to reduce congestion in a built-up area. By doing so, road safety will greatly improve.   A bypass designated for trucks traveling a long distance, either commercial or otherwise, is called a truck route.

Released in 1998, the film Black Dog featured Patrick Swayze as a truck driver who made it out of prison. However, his life of crime continued, as he was manipulated into the transportation of illegal guns. Writer Scott Doviak has described the movie as a "high-octane riff on White Line Fever" as well as "a throwback to the trucker movies of the 70s".

The 1950's were quite different than the years to come. They were more likely to be considered "Knights of the Road", if you will, for helping stranded travelers. In these times truck drivers were envied and were viewed as an opposition to the book "The Organization Man". Bestseller in 1956, author William H. Whyte's novel describes "the man in the gray flannel suit", who sat in an office every day. He's describing a typical office style job that is very structured with managers watching over everyone. Truck drivers represented the opposite of all these concepts. Popular trucking songs glorified the life of drivers as independent "wanderers". Yet, there were attempts to bring back the factory style efficiency, such as using tachnographs. Although most attempts resulted in little success. Drivers routinely sabotaged and discovered new ways to falsify the machine's records.

The 1980s were full of happening things, but in 1982 a Southern California truck driver gained short-lived fame. His name was Larry Walters, also known as "Lawn Chair Larry", for pulling a crazy stunt. He ascended to a height of 16,000 feet (4,900 m) by attaching helium balloons to a lawn chair, hence the name. Walters claims he only intended to remain floating near the ground and was shocked when his chair shot up at a rate of 1,000 feet (300 m) per minute. The inspiration for such a stunt Walters claims his poor eyesight for ruining his dreams to become an Air Force pilot.

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The Federal-Aid Highway Amendments of 1974 established a federal maximum gross vehicle weight of 80,000 pounds (36,000 kg). It also introduced a sliding scale of truck weight-to-length ratios based on the bridge formula. Although, they did not establish a federal minimum weight limit. By failing to establish a federal regulation, six contiguous in the Mississippi Valley rebelled. Becoming known as the "barrier state", they refused to increase their Interstate weight limits to 80,000 pounds. Due to this, the trucking industry faced a barrier to efficient cross-country interstate commerce.

The industry intends to both consumers as well as moving companies, this is why there are Ministers of Transportation in the industry. They are there to set and maintain laws and regulations in place to create a safer environment. It offers its members professional service training and states the time that movers have been in existence. It also provides them with federal government representation and statistical industry reporting. Additionally, there are arbitration services for lost or damaged claims, publications, public relations, and annual tariff updates and awards. This site includes articles as well that give some direction, a quarterly data summary, and industry trends.

Light trucks are classified this way because they are car-sized, yet in the U.S. they can be no more than 6,300 kg (13,900 lb). These are used by not only used by individuals but also businesses as well. In the UK they may not weigh more than 3,500 kg (7,700 lb) and are authorized to drive with a driving license for cars. Pickup trucks, popular in North America, are most seen in North America and some regions of Latin America, Asia, and Africa. Although Europe doesn't seem to follow this trend, where the size of the commercial vehicle is most often made as vans.

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