Claims Package

$325.00 Only

Product Code: 14

1 Reviews

Product Description:

  • Claim Procedures Package
  • For Processing Loss & Damage Claims
  • Damaged or lost while in care of mover it is a right to file

Moving Claims Package


A moving claims package can benefit both moving companies and customers. Why? Because sometimes mistakes happen and household goods might not arrive in one piece. Or, some items might not arrive at all. You cannot let these situations affect the reputation/financial results of your company. Instead, you should consider having a moving claims package. What is a moving claims package? It is a series of policies and actions. Both of which can protect you and your company from suffering in a financial or legal manner. Our organization can help you and your team create a custom-moving claims package. It will help your staff stay on top of everything that is moving claims-related.



What Are Moving Claims & Moving Claims Packages?



You cannot understand moving claims packages without having some knowledge about moving claims. Moving claims get filed by customers when they feel a mistake has taken place. Many people assume that the claims process starts after delivery. But that’s not the case. The moving claims process begins before every move. This is when items get organized and inventoried. In other words, it is the pack out phase. Ensuring that your employees conduct the pack out phase with care is important. It will help prevent moving claims getting made against your company. Another key action is to make sure that your customers take part in the pack out phase. This is so they will have a better sense of which items are getting moved. Your moving claims package should include specific processes like these. The purpose is to keep both your employees and customers on the same page.



The Detailed Inventory Within Moving Claims Packages



As part of your moving claims package, there will be a detailed inventory process. The inventory lists important details about every item. For example, electronic devices should have their serial numbers listed. Kitchen appliances should have their model and brand names listed. Actions like these will help speed-up any moving claims process. The less ambiguous the inventory, the faster the claims process. Your claims package can also feature a high value list. These are the items that are at least one of two things. 1. The items are expensive. 2. The items are one-of-a-kind and impossible to replace. For example, antique furniture is an item that cannot get replaced. 

Providing a high-value list will do more than benefit your company. The lists will also help out your customers, should loss or damage take place. What’s another way to make a detailed inventory within a moving claims package? It is to have your employees take pictures of the items in every room. This applies to the high value items more than the low value ones. This is an example of how staying organized will prepare you for dealing with any moving claims. For example, a customer could state that a television got damaged. But you cannot go along with anything a customer says. Pictures serve as proof that items were already damaged before moves took place.



The Two Forms of Liability Within Moving Claims Packages



The content of a moving claims package refers to two types of liability within US law. After all, the law states that all moving companies must have liability. And that liability applies toward all transported household goods. The first form of liability concerns Full (Replacement) Value Protection. The second type's called Released Value protection. Both concepts should get detailed inside any moving claims package. Why? So that your employees understand how protection works. And so that they can apply the correct moving charges. In fact, let’s go ahead and examine both forms of claims liability.



Moving Claims Package: Full (Replacement) Value Protection



A claims package should detail how full replacement value protection affects customers. This is the most comprehensive form of protection that customers have. The purpose is simple. It's for customers that feel they need complete protection for their household goods. But that protection comes at a price. It makes the cost of total charges for customers increase. Your moving claims package can include a section for full replacement value protection. It should explain how the protection is part of the initial estimate process. This is so potential customers can decide whether the protection is worth it to them. Say that a customer agrees to pay for full replacement value protection. His or her goods then get shipped once the specific terms of liability become official. But there is one exception to this concept. Customers can opt to waive their full value protection. That’s why a moving claims package includes a section about waiving the protection. 

Moving Claims Package: Two Liability-Related Options for Movers

Once again, the moving claims package needs to provide specific instructions. Those instructions benefit more than your customers. They also benefit your employees. Say that you have a customer who has full value protection. And that customer’s goods then end up destroyed, damaged, or lost. Unless there are exceptions within the moving tariff, there are two options. Your company can take one of the following actions:

1. Replace the goods with similar ones. Those goods should have equal value to the original goods. Or, instead, your company can compensate the customer. The compensation value has to adhere to the goods’ total replacement costs. 

2. The goods can get restored or repaired. But this means the new goods have to be in the same state as the original goods. Once again, this is why detailed inventories are important. They convey the specific condition of every item that gets moved. Your moving company has one other option here. It can opt to, instead, pay for the total cost of repairs.



Moving Claims Package: Figuring Out Total Costs 



When it comes to moving claims, determining the total cost is no easy task. Sometimes specific deductible levels influence what the total cost is. But this concept varies because it adheres to a case-by-case format. Some moving companies offer very cheap lowest-amount values. Others provide very generous amounts. Your company’s specific policy should get included inside the moving claims package. Again, this is for the sake of both your workers and your customers. 

Keep in mind that customers can state certain values for shipments. This can make the cost of moves fluctuate across a pool of customers. So, how do you determine a shipment’s full value protection? Here is the moving industry standard. It is 6 cents per pound multiplied by the weight of the entire shipment. All full value protection charges should get written into each moving tariff. Plus, the charge-composition process should get featured inside your moving claims package.



Moving Claims Package: Released Value Protection



A quality moving claims package includes information about released value protection. Released value protection is the official moving industry term for minimal protection. It is the best format for customers preventing themselves from receiving extra charges. The key here is that all interstate moving companies hold liability. But the liability is very, very limited. In fact, all items are not covered beyond a total of sixty cents per pound. That figure applies to all moved goods with no exceptions. Your moving claims package should make this concept very clear. 

Here is an example of how released value protection within moving works. Let’s say a $2,000 desktop computer gets destroyed during its transportation. The computer weighs twenty pounds. Your company’s liability standing would mean you wouldn’t have to pay much. In fact, your company would only have to pay the customer $20.00. Why? Because 60 cents multiplied by 20 (pounds) comes out to $20.00. 



Contact Us Today for Help Creating a Moving Claims Package



Do you need advice for creating a moving claims package? Or, do you want a third-party to create it for you? Either way, we’ve got you covered. Moving Authority can assist you with all your moving claims package needs. Our mission is to help you create a package that will benefit both your workers and employees. As a result, you could see improvements in both ROI and profit margins. So, feel free to give us a call right now. We look forward to ensuring that you have a state-of-the-art moving claims package.

Customer Reviews

Swipe Left/Right To View More

Page 1/16

David K.

10/07/2020

It really helps us and our customers.

Please Write Your Review Here


Did You Know

Question In the United States, the term 'full trailer' is used for a freight trailer supported by front and rear axles and pulled by a drawbar. This term is slightly different in Europe, where a full trailer is known as an A-frame drawbar trail. A full trailer is 96 or 102 in (2.4 or 2.6 m) wide and 35 or 40 ft (11 or 12 m) long.

Question With the partial deregulation of the trucking industry in 1980 by the Motor Carrier Act, trucking companies increased. The workforce was drastically de-unionized. As a result, drivers received a lower pay overall. Losing its spotlight in the popular culture, trucking had become less intimate as some unspoken competition broke out. However, the deregulation only increased the competition and productivity with the trucking industry as a whole. This was beneficial to the America consumer by reducing costs. In 1982 the Surface Transportation Assistance Act established a federal minimum truck weight limits. Thus, trucks were finally standardized truck size and weight limits across the country. This was also put in to place so that across country traffic on the Interstate Highways resolved the issue of the 'barrier states'.

Question In 1999, The Simpsons episode Maximum Homerdrive aired. It featured Homer and Bart making a delivery for a truck driver named Red after he unexpectedly dies of 'food poisoning'.

Question Another film released in 1975, White Line Fever, also involved truck drivers. It tells the story of a Vietnam War veteran who returns home to take over his father's trucking business. But, he soon finds that corrupt shippers are trying to force him to carry illegal contraband. While endorsing another negative connotation towards the trucking industry, it does portray truck drivers with a certain wanderlust.

Question "Six Day on the Road" was a trucker hit released in 1963 by country music singer Dave Dudley. Bill Malone is an author as well as a music historian. He notes the song "effectively captured both the boredom and the excitement, as well as the swaggering masculinity that often accompanied long distance trucking."

Question In the United States, a commercial driver's license is required to drive any type of commercial vehicle weighing 26,001 lb (11,794 kg) or more. In 2006 the US trucking industry employed 1.8 million drivers of heavy trucks.

Question Signage of business routes varies, depending on the type of route they are derived from. Business routes paralleling U.S. and state highways usually have exactly the same shield shapes and nearly the same overall appearance as the routes they parallel, with a rectangular plate reading "BUSINESS" placed above the shield (either supplementing or replacing the directional plate, depending on the preference of the road agency). In order to better identify and differentiate alternate routes from the routes they parallel, some states such as Maryland are beginning to use green shields for business routes off U.S. highways. In addition, Maryland uses a green shield for business routes off state highways with the word "BUSINESS" in place of "MARYLAND" is used for a state route.

Question

In the United States, commercial truck classification is fixed by each vehicle's gross vehicle weight rating (GVWR). There are 8 commercial truck classes, ranging between 1 and 8. Trucks are also classified in a more broad way by the DOT's Federal Highway Administration (FHWA). The FHWA groups them together, determining classes 1-3 as light duty, 4-6 as medium duty, and 7-8 as heavy duty. The United States Environmental Protection Agency has its own separate system of emission classifications for commercial trucks. Similarly, the United States Census Bureau had assigned classifications of its own in its now-discontinued Vehicle Inventory and Use Survey (TIUS, formerly known as the Truck Inventory and Use Survey).

Question The FMCSA is a well-known division of the United States Department of Transportation (USDOT). It is generally responsible for the enforcement of FMCSA regulations. The driver of a CMV must keep a record of working hours via a log book. This record must reflect the total number of hours spent driving and resting, as well as the time at which the change of duty status occurred. In place of a log book, a motor carrier may choose to keep track of their hours using an electronic on-board recorder (EOBR). This automatically records the amount of time spent driving the vehicle.

Question

The Federal Bridge Gross Weight Formula is a mathematical formula used in the United States to determine the appropriate gross weight for a long distance moving vehicle, based on the axle number and spacing. Enforced by the Department of Transportation upon long-haul truck drivers, it is used as a means of preventing heavy vehicles from damaging roads and bridges. This is especially in particular to the total weight of a loaded truck, whether being used for commercial moving services or for long distance moving services in general.
 
According to the Federal Bridge Gross Weight Formula, the total weight of a loaded truck (tractor and trailer, 5-axle rig) cannot exceed 80,000 lbs in the United States. Under ordinary circumstances, long-haul equipment trucks will weight about 15,000 kg (33,069 lbs). This leaves about 20,000 kg (44,092 lbs) of freight capacity. Likewise, a load is limited to the space available in the trailer, normally with dimensions of 48 ft (14.63 m) or 53 ft (16.15 m) long, 2.6 m (102.4 in) wide, 2.7 m (8 ft 10.3 in) high and 13 ft 6 in or 4.11 m high.

Question

Compliance, Safety, and Accountability (CSA) are fundamental to the FMCSA's compliance program. The purpose of the CSA program is to oversee and focus on motor carriers' safety performance. To enforce such safety regulations, the CSA conducts roadside inspections and crash investigations. The program issues violations when instances of noncompliance with CSA safety regulations are exposed.
 
Unfortunately, the CSA's number of safety investigation teams and state law enforcement partners are rather small in comparison to the millions of CMV companies and commercial driver license (CDL) holders. A key factor in the CSA program is known as the Safety Measurement System (SMS). This system relies on data analysis to identify unsafe companies to arrange them for safety interventions. SMS is incredibly helpful to CSA in finding and holding companies accountable for safety performance.  

Question The basics of all trucks are not difficult, as they share common construction. They are generally made of chassis, a cab, an area for placing cargo or equipment, axles, suspension, road wheels, and engine and a drive train. Pneumatic, hydraulic, water, and electrical systems may also be present. Many also tow one or more trailers or semi-trailers, which also vary in multiple ways but are similar as well.

Question With the onset of trucking culture, truck drivers often became portrayed as protagonists in popular media. Author Shane Hamilton, who wrote "Trucking Country: The Road to America's Wal-Mart Economy", focuses on truck driving. He explores the history of trucking and while connecting it development in the trucking industry. It is important to note, as Hamilton discusses the trucking industry and how it helps the so-called big-box stores dominate the U.S. marketplace. Hamilton certainly takes an interesting perspective historically speaking.

Question The Federal-Aid Highway Amendments of 1974 established a federal maximum gross vehicle weight of 80,000 pounds (36,000 kg). It also introduced a sliding scale of truck weight-to-length ratios based on the bridge formula. Although, they did not establish a federal minimum weight limit. By failing to establish a federal regulation, six contiguous in the Mississippi Valley rebelled. Becoming known as the "barrier state", they refused to increase their Interstate weight limits to 80,000 pounds. Due to this, the trucking industry faced a barrier to efficient cross-country interstate commerce.

Question

The rise of technological development gave rise to the modern trucking industry. There a few factors supporting this spike in the industry such as the advent of the gas-powered internal combustion engine. Improvement in transmissions is yet another source, just like the move away from chain drives to gear drives. And of course the development of the tractor/semi-trailer combination.
 
The first state weight limits for trucks were determined and put in place in 1913. Only four states limited truck weights, from a low of 18,000 pounds (8,200 kg) in Maine to a high of 28,000 pounds (13,000 kg) in Massachusetts. The intention of these laws was to protect the earth and gravel-surfaced roads. In this case, particular damages due to the iron and solid rubber wheels of early trucks. By 1914 there were almost 100,000 trucks on America's roads. As a result of solid tires, poor rural roads, and a maximum speed of 15 miles per hour (24km/h) continued to limit the use of these trucks to mostly urban areas.

Question The most basic purpose of a trailer jack is to lift the trailer to a height that allows the trailer to hitch or unhitch to and from the towing vehicle. Trailer jacks may also be used for the leveling of the trailer during storage. To list a few common types of trailer jacks are A-frame jacks, swivel jacks, and drop-leg jacks. Other trailers, such as horse trailers, have a built-in jack at the tongue for this purpose.

Question Some trailers can be towed by an accessible pickup truck or van, which generally need no special permit beyond a regular license. Such examples would be enclosed toy trailers and motorcycle trailers. Specialized trailers like an open-air motorcycle trailer and bicycle trailers are accessible. Some trailers are much more accessible to small automobiles, as are some simple trailers pulled by a drawbar and riding on a single set of axles. Other trailers also have a variety, such as a utility trailer, travel trailers or campers, etc. to allow for varying sizes of tow vehicles.

Question In the United States and Canada, the cost for long-distance moves is generally determined by a few factors. The first is the weight of the items to be moved and the distance it will go. Cost is also based on how quickly the items are to be moved, as well as the time of the year or month which the move occurs. In the United Kingdom and Australia, it's quite different. They base price on the volume of the items as opposed to their weight. Keep in mind some movers may offer flat rate pricing.