MY MOVER BROKE OUR BELONGINGS

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What Do I Do If A Moving Company Damages My Stuff?

We’d like to first of all say, we’re sorry about the moving company that broke your belongings. Most moving companies don’t intentionally damage household goods but you obviously want to be handled by the moving company properly.

You’re going to need to file a claim form with the moving company.

The reason for filing a claim form is it places your damaged items with the claims department in the moving company. You may need to support the claim with pictures of these damaged items. We advise you to email this information directly to the moving company and confirm that they’ve received it by asking for a return email.

Filing a claim is a requirement of the moving company and not a blow off. If the moving company is inspected then the moving company will be required to provide all claim acknowledgment forms, files and supporting information by agent.

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I'm Really Upset!

If you are really angry, we understand. Sometimes, the people that have been moved are frustrated and have an emotional attachment to the items that have been broken; therefore they feel that calling numerous times to the moving company and requesting to speak to the owner or manager of the company. This might make you feel better by being heard, but they will still at the end of it ask you to fill out a claim form, in order to start the process with you.

How Long Will This Take To Resolve?

A local move usually takes around 30 days or less to receive a response from the claim department after you’ve filed your claim. 
Long distance moving claims could take a little longer but if it’s been more than 3 months, you should probably send the claims officer an email.

Broken Items

If you’ve already attempted this and have had no response from the moving company or if the moving company is trying to blow you off, then we advise you to write a review on the mover. Normally, after this, the moving company will respond in a timely manner.

Is My Stuff Insured?

If your shipment was moved via economy status then you will have a basic coverage of $.60 per pound per article with a licensed mover. If the moving company is unlicensed, then you have a serious problem and you should report them to us immediately by using our ticket system or inputting them into our system and place into the body of your message “Unlicensed Movers”.

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Jack Jacobsen

4 years, 8 months ago

Alright so I'm trying not to take all of my anger out on the moving company, but they cracked my computer monitor during the move and I'm really upset because my friend said that I should not worry about purchasing insurance for a move (only moving a one bedroom apartment). I was more than willing to buy insurance in the event that something like this happened. Guess that was my mistake! So do I have to pay for the damage out of my pocket? I know all moves have standard insurance but it wont be nearly enough to cover my monitor that costs nearly $600. Is it too late to purchase insurance? Would it even matter at this point?

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Ashley Richmond

4 years, 4 months ago

Hey Jack,

All movers are part of an arbitration program and you have the right to file a claim against them using arbitration. The arbitrator will assess the damages incurred and will have the moving company pay you given that they were at fault for the damage on your goods. Feel free to send us an email at support@movingauthority.com for more information about arbitration, a service that we also provide.

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