Featured below is the General Complaint Form of Moving Authority. This form can address all sorts of moving violations. Moving Authority promotes ethical practices and principles in the moving industry. That’s why we hold individuals and companies to the utmost standards. Membership can get revoked for any company proven to violate our Code of Ethics. So, please use this form if you have a complaint about a moving business or organization. Common complaints include a shipment delay or poor quality service that someone received. Keep in mind that not every complaint has to fall under the guidelines of arbitration. Our moving industry experts can assess the merits of all types of moving companies. Carriers are not the only entity that benefits from using published tariffs. Does Your Company Need To Join an Alcohol and Drug Program for Testing?

There are certain situations in which you should not use this General Complaint Form. Please do not use the form if you're in a dispute with a mover about loss or damage. Say that your dispute does indeed involve shipment items that got lost or damaged. In this case, please fill out an Arbitration Request Form. Please also fill out that form if your dispute involves extra charges that your mover billed. Those charges would have appeared after your shipment of goods was delivered. You can find more information about the Arbitration Request Form on our website. Do you have any questions about complaints? If so, do not hesitate to contact Moving Authority. One of our experts can help you find solutions to problems associated with your move. Here is the complaint form:

The General Complaint Form

-First Name:

-Last Name:

-Street Address:

-City:

-State:

-ZIP:

-Phone Number:

-Email Address:

-Name of the Moving Company:

-The Mover’s US DOT Number:

-MC Number on the Bill of Lading:

-Address of the Mover:

-Is the Mover an Agent for a Van Line?

-If So, Which One?

-Bill of Lading Number/Shipment Number:

-City and State You Moved From:

-City and State You Moved To:

-Date that the Shipment Was Picked Up:

-Date that the Shipment Was Delivered:

-Did the Shipment & Moving Process Take Place Under Your Name?

-If Not, What Is the Name Under the Shipment & Move?

-Please write your complaint about the mover here and describe what went wrong:

-Please describe how the mover has responded to your complaint:

-Please let us know how you feel your complaint should get resolved:

-Is there any other information you would like us to know about your complaint? If so, please write it here:

When Do You Recommend That I File a Complaint?

It’s simple: please file your moving complaint ASAP. The longer you wait, the harder it is to file a complaint or claim. Plus, the FMCSA might need to investigate your dispute to see if fraud took place. An FMCSA fraud investigation can take some time. The government will have to spend time assessing whether a violation of a law happened. Or, if a violation of an FMCSA regulation in the jurisdiction of the FMCSA is at play. Having an MC Number matters when you start a trucking company. New York Tariff are documents that correlate pricing and laws set out by NYDOT.

A moving claims package can benefit both moving companies and customers.

Should I Inform the Moving Company That I’m Filing a Complaint?

There’s no US law or rule stating that you have to let the moving company know. But our moving industry experts recommend letting the company know about the complaint. We understand that it could feel good to surprise a business with formal paperwork. But sometimes that does more harm than good. The odds of an ideal resolution increase if you try to work with your moving company. That’s why it’s best to keep the business up-to-date about all developments. There’s less chance of a company making concessions if it feels threatened. It’s better to swallow your pride and try to remain courteous and professional. This way, the odds remain in your favor of securing the resolution that you deserve. Filing a Form BOC 3 is important for more than receiving FMCSA authority. Also, check out UCR Registration.Is your company considering acquiring hotshot authority?

Does Filing a Moving Complaint Make a Difference?

Yes. Filing a complaint is crucial to the future success of moving customers. Your complaint could lead to the protection of current and future customers. Sometimes moving companies, auto transporters, and brokers engage in fraud. Or, they take part in other violations of FMCSA and DOT protocols. Violations of commercial regulations are serious. A company could get fined or penalized into nonexistence through the violations. Plus, an FMCSA investigation could prevent moving fraud from taking place again. How Do You Know if You Need To Get Texas DOT Registration for a Texas DOT Number? Does your company provide state-of-the-art employee packets?

Questions About the Complaint Process? Contact Moving Authority Now

Please let the Moving Authority team know if you have any questions about filing a complaint. You're welcome to pick up the phone and give our moving industry experts a call right now. Or, you can send us an email or a message on the Moving Authority website. Our team has many decades of combined experience in the moving industry. They stay up-to-date on all FMCSA and DOT policies. Plus, we also help organizations follow all Surface Transportation Board rules. No matter the specifics of your complaint, our experts are ready to assist. We look forward to helping you resolve your moving complaint ASAP. Do you or your company need to learn about trucking authority cost information? Check out Trucking Authority Packages. The USDOT Biennial Update is a registration form carriers have to sign every two years. Our Broker Authority Mover Package is all-inclusive. It contains everything that moving companies need within a single package.

You're welcome to attach photocopies of each relevant moving document. These include:

-The Agreement for Moving Services (How Do You Fill Out Carrier agreements for Household Goods?)

-Change Order for Services

-Completed claim forms

-Emails

-Estimates

-Freight Bill

-Inventory sheets

-Letters

-Notices about your move

-Photographs of damages

-Shipping Order

-Text messages

Does your web browser not support filling out forms? If that’s the case, please save this file on your computer. Then, you can complete the form and send it via email to Moving Authority. You're also welcome to print and fax the form to Moving Authority. Are you a freight or cargo carrier in need of motor carrier authority? If so, you're in the right spot for all operating authority needs. Does your business need to learn some key information about providing warehouse receipts?

If you are a motor carrier within California state lines, you have to have a CA DOT number.