CLAIM DETAILS

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Claim Details #3QGFEG, Status: Processing

Claim details

 

USDOT

2468122

Company Email

info@officialvanlines.com

Company Phone

(888) 680-7320

Company Web Site

http://officialvanlines.com

$ You Are Claiming

6000.00

Reason for Claim

Moving quote from FL to NY was $2,231.50-included all of the actual furniture in the house. Due to the coronavirus I was unable to fly from NY to FL. I e-mailed asking if they can pack up all our personal belongings, email response from company: We do offer packing services. As I told you when we booked you, the wrapping of all furniture and fragile items is included in the price. However, if you want your boxes wrapped etc., it will be $10 a box and we expertly pack everything. The price for the additional VIP packing service would be $40. Patti Underhill Moving Consultant Official Van Lines. I e-mail her back to let her know they can move forward and I would have realtor let the movers into the house. On 3/23/2020 they arrived with my realtor and we went through the inventory over facetime. (no mention of extra charges) After the truck left, I was notified that my total bill was $8,235.94. They are keeping my furniture hostage and are not returning my phone calls.

Customer Name

RoseAnn Rufrano

Job No. (Find This Number At Top Of Bill Of Lading)

5081244

Phone

XXXXXXXXXX

Email

XXXXXXXXXX

Pickup Address

1113 SE 21st Lane Cape Coral, FL 33990

Destination Address

1004 Malba Drive Whitestone, NY 11357

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