Claim Details #3DDG9O, Status: Processing

Claim details




Company Email

Company Phone

(888) 320-1245

Company Web Site

$ You Are Claiming


Reason for Claim

The movers in Dallas, TX, who disassembled my ONLY bed, put 3 out 8 screws from the head & base board in the packaging. I was not advised that the screws weren't being sent. The movers in Rio Rancho, were assembling my ONLY bed and came & told me they didn't have all of the screws necessary to put the headboard & base together. I asked if they were going to purchase the needed screws . I was apprised, Sorry mam, no. We have another home for very delivery soon. Both movers went back in the bedroom & failed at putting the head & base up using 3 screws. The connective wood broke. They both apologized and left. The service that I paid for is still incomplete. I am 62 years of age & currently sleeping on the floor since my bed is broken. I will have to buy a new head & base board. Also, I will have to pay for delivery. I have to find and hire laborers to assemble the bed. I will miss time from work a 2nd time to put my ONLY bed together. $850 is my claim. Thank you!

Customer Name

Karen Street

Job No. (Find This Number At Top Of Bill Of Lading)






Pickup Address

8820 Southwestern Blvd Apt 1404 Dallas TX 75206

Destination Address

1720 Hudson River RD NE Rio Rancho NM 87144

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Claim details 3DDG9O