Customer Satisfaction

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Did You Know

QuestionIn the United States, a commercial driver's license is required to drive any type of commercial vehicle weighing 26,001 lb (11,794 kg) or more. In 2006 the US trucking industry employed 1.8 million drivers of heavy trucks.

QuestionThe moving industry in the United States was deregulated with the Household Goods Transportation Act of 1980. This act allowed interstate movers to issue binding or fixed estimates for the first time. Doing so opened the door to hundreds of new moving companies to enter the industry. This led to an increase in competition and soon movers were no longer competing on services but on price. As competition drove prices lower and decreased what were already slim profit margins, "rogue" movers began hijacking personal property as part of a new scam. The Federal Motor Carrier Safety Administration (FMCSA) enforces Federal consumer protection regulations related to the interstate shipment of household goods (i.e., household moves that cross State lines). FMCSA has held this responsibility since 1999, and the Department of Transportation has held this responsibility since 1995 (the Interstate Commerce Commission held this authority prior to its termination in 1995).

QuestionA semi-trailer is almost exactly what it sounds like, it is a trailer without a front axle.Proportionally, its weightis supported bytwo factors. The weight falls upon a road tractor or by a detachable front axle assembly, known as a dolly. Generally, a semi-traileris equippedwith legs, known in the industry as "landing gear". This means it canbe loweredto support it when itis uncoupled. In the United States, a trailer may not exceed a length of 57 ft (17.37 m) on interstate highways.However, it is possible to link two smaller trailers together to reach a length of 63 ft (19.20 m).

QuestionThroughout the United States, bypass routes are a special type of route mostcommonlyused on an alternative routing of a highway around a town.Specificallywhen the main route of the highway goes through the town.Originally, these routeswere designatedas "truck routes" as a means to divert trucking traffic away from towns.However, this name was later changed by AASHTO in 1959 to what we now call a "bypass".Many "truck routes" continue to remain regardless that the mainline of the highway prohibits trucks.

QuestionThe industry intends to both consumers as well as moving companies, this is why there are Ministers of Transportation in the industry. They are there to set and maintain laws and regulations in place to create a safer environment.It offers its members professional service training and states the time that movers have been in existence. It also provides them with federal government representation and statistical industry reporting.Additionally, there are arbitration services for lost or damaged claims, publications, public relations, and annual tariff updates and awards.This site includes articles as well that give some direction, a quarterly data summary, and industry trends.

QuestionHeavy trucks. A cement mixer is an example of Class 8 heavy trucks. Heavy trucks are the largest on-road trucks, Class 8. These include vocational applications such as heavy dump trucks, concrete pump trucks, and refuse hauling, as well as ubiquitous long-haul 6×4 and 4x2 tractor units. Road damage and wear increase very rapidly with the axle weight. The axle weight is the truck weight divided by the number of axles, but the actual axle weight depends on the position of the load over the axles. The number of steering axles and the suspension type also influence the amount of the road wear. In many countries with good roads, a six-axle truck may have a maximum weight over 50 tons (49 long tons; 55 short tons).