Rella H.
Feb. 23, 2022, 12:40 a.m.
Above all else, I truly like Rebecca...great businessperson. After that, appalling client administration and absence of remaining by their witticism - "Trust Goes a Long Way". Boxes were missing when I began unloading. I was told they were all conveyed, which our conveyance was ensured in a set window - missed that window. Roughly, 2 weeks after conveyance, they discovered two of my missing boxes in Indiana. I moved from WI to California. They transported the two boxes UPS to their neighborhood Bekins distribution center. I was told they had not been gone through...one was another box, taped with one portion of concealing tape. Things are as yet missing 6 months after the move. Since I trusted Rebecca's proposal of .60/lb is the best course to go in light of the fact that we could believe their neighborhood moving company, we ran with that. With a dresser totally demolished, a smorgasbord/wine rack broken and things missing, they sent me a check of under $250 to cover the harms. Corporate doesn't return calls or messages until after you send a second demand. At the point when asking when my "stuff" would have been conveyed, I was told by Karen that she was excessively occupied with, making it impossible to help me and would possibly call me the following day. When I hadn't got notification from her at twelve my time, I got back to and was advised she needed to call the driver. Another issue, I have kept the harmed boxes, the harmed dresser, sitting tight for the cases agent to come look at it, which I was told they would do. Nobody ever came and was simply sent a non specific letter with their clarification of their settlement. The announcement included toward the end "trust we can serve you better later on". Extremely poor client administration from nearby office the distance to the cases agent. They won't get another opportunity to move me. Trust goes far - not with them.
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