Two Marines And A Truck

Matthew B.

Feb. 23, 2022, 12:40 a.m.

Sensibly estimated and made an incredible showing with regards to. Turned up on time, and moved rapidly. I have a rest number bed which is unpredictable to disassemble/setup, and they could manage it without any issues.

FarOutWest

Feb. 23, 2022, 12:43 a.m.

In February 2015 my wife and I hired Two Marines Moving for our local move to our new home in Springfield. We were quite pleased with the Two Marines Moving's crew professionalism and care during the 2015 move. We are remodeling our Springfield home and needed the refrigerator and gas range moved to the garage along with several items moved up from the basement, so we chose Two Marines Moving based on our previous experience. That was a terrible mistake. We will not hire Two Marines again, and recommend to our friends that they chose another mover when the need arises. I scheduled a 2 p.m. appointment. The crew arrived at 2:57 p.m. I understand delays, and your firm called me at 2:27 p.m. and advised me that the crew would arrive in a few minutes. The crew brought an appliance dolly with which to move the refrigerator and range. The refrigerator's size requires one individual to steer and one to guide. The crew members clearly were unfamiliar with the proper use of an appliance dolly. They placed the load strap over the refrigerator handles. I stopped them and advised them that placing the load strap over the handles would likely bend the handles. They reconfigured the load strap under the handles. I have relocated many times since 1977, moving myself nearly every time, and used an appliance dolly literally hundreds of times to move appliances and other furniture. The first rule of appliance dolly safety- the strap must be as tight as possible. The second rule- always walk the appliance dolly down the steps, never walk a dolly with the appliance up higher than the user. Never. Yesterday your crew broke these rules repeatedly, endangering their personal safety. The crew did not examine the refrigerator interior before moving the unit, nor did they examine the top of the refrigerator before tilting it on the dolly, as the refrigerator top stood above eye level. I had emptied the refrigerator and cleared the top, but the appliance mover has a duty to check these items before moving any appliance. The path from the kitchen to the garage required the movers to lower the appliance down two steps into the family room and through a sliding door, onto a patio, and then walk the dolly to the garage. The crew placed the refrigerator on the dolly, and one crew member proceeded to lead the dolly down the steps. The refrigerator, a GE Model # GFE29HSDSS, weights 390 pounds! The crew member nearly lost the refrigerator as in the down position all the weight was on his arms. He bounced the refrigerator down both steps! When moving the range they did the same, except this time they did not tighten the load strap securely, and again they bounced the range down the steps. This time, however, the range lifted with the load strap slack and the range side landed on the appliance dolly steel lip, badly denting the side of the range.