Customer Satisfaction

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Did You Know

QuestionThe Motor Carrier Act, passed by Congress in 1935, replace the code of competition.The authorization the Interstate Commerce Commission (ICC) place was to regulate the trucking industry. Since then the ICC has been long abolished,however, it did quite a lot during its time.Based on the recommendations given by the ICC, Congress enacted the first hours of services regulation in 1938. This limited driving hours of truck and bus drivers.In 1941, the ICC reported that inconsistent weight limitation imposed by the states cause problems to effective interstate truck commerce.

QuestionWithout strong land use controls, buildings are too often built in town right along a bypass.This results with the conversion of it into an ordinary town road, resulting in the bypass becoming as congested as the local streets.On the contrary, a bypassis intendedto avoid such local street congestion.Gas stations, shopping centers, along with various other businesses are often built alongside them.Theyare builtin hopes of easing accessibility, while home areideallyavoided for noise reasons.

QuestionThe United States Department of Transportation has become a fundamental necessity in the moving industry.It is the pinnacle of the industry, creating and enforcing regulations for the sake of safety for both businesses and consumers alike.However, it is notable to appreciate the history of such a powerful department.The functions currently performed by the DOT were once enforced by the Secretary of Commerce for Transportation.In 1965, Najeeb Halaby, administrator of the Federal Aviation Adminstration (FAA), had an excellent suggestion.He spoke to the current President Lyndon B. Johnson, advising that transportationbe elevatedto a cabinet level position. He continued, suggesting that the FAAbe foldedor merged, if you will, into the DOT.Clearly, the President took to Halaby's fresh ideasregardingtransportation, thus putting the DOT into place.

QuestionAs of January 1, 2000, the Federal Motor Carrier Safety Administration (FMCSA)was establishedas its own separate administration within the U.S. Department of Transportation. This came about under the "Motor Carrier Safety Improvement Act of 1999".The FMCSAis basedin Washington, D.C., employing more than 1,000 people throughout all 50 States, including in the District of Columbia.Their staff dedicates themselves to the improvement of safety among commercial motor vehicles (CMV) and to saving lives.


As the American Interstate Highway System began to expand in the 1950's, the trucking industry began to take over a large market share. That is, a large share of the transportation of goods throughout the country. Before this era, trains hadbeen reliedon to transport the bulk of the goods cross country or state to state.The Interstate Highway System was influential as it allows for merchandise to travel door to door with ease.Since then, truckload carriers have taken advantage of the interstate system, especially when performing a long distance move.Typically, they bring the merchandise from one distribution center of the country to another part of the country.The increase in truckload freight transportation has reduced the time it takes to transport the goods.Whether the freightwas manufacturedor produced for the different areasinternationally, the time it takes to transport goods has decreased dramatically.


Implemented in 2014, the National Registry, requires all Medical Examiners (ME) who conduct physical examinations and issue medical certifications for interstate CMV drivers to complete training on FMCSA’s physical qualification standards, must pass a certification test. This is to demonstrate competence through periodic training and testing. CMV drivers whose medical certifications expire must use MEs on the National Registry for their examinations.

FMCSA has reached its goal of at least 40,000 certified MEs signing onto the registry. All this means is that drivers or movers can now find certified medical examiners throughout the country who can perform their medical exam. FMCSA is preparing to issue a follow-on “National Registry 2” rule stating new requirements. In this case, MEs are to submit medical certificate information on a daily basis. These daily updates are sent to the FMCSA, which will then be sent to the states electronically. This process will dramatically decrease the chance of drivers falsifying medical cards.