Erin B
Feb. 23, 2022, 12:39 a.m.
Being in the military I have moved alot and have never had a most exceedingly awful moving knowledge that I had with this moving company. They didn't convey my family merchandise to the predetermined location on the conveyance date we had set up 3 months ahead of time! Be that as it may, they took them to a totally diverse location on the wrong date and afterward were told there was nothing they could do about it. Also they sent us the two SLOWEST movers ever. One remained outside and smoked the entire time and the other played on his mobile phone the entire time. Took them 3 hours to pack up a dresser loaded with sweaters. When I called the workplace to get answers concerning why they didn't convey to the location on the date we had set up 3 months ahead of time i was advised they weren't conversing with me and hung up on by the proprietor on a few events. They fundamentally took my cash and did what they needed with my stuff and couldn't talk about it with me. The most exceedingly bad client administration I have ever experienced! Try not to USE THIS COMPANY. They will deceive you and after that can't reply to what they did off-base. Simply hang up on you and after that not take any longer of your calls. Extremely UNTRUSTWORTHY!
Jean G
Feb. 23, 2022, 12:41 a.m.
Wheaton moved us from Cookeville, Tn to San Antonio, Texas. I bought hanging clothes boxes and personally hung my clothes and sealed the boxes. When we arrived in Texas, my clothes had been taken out of one of the boxes, the flaps on the top of the box had been sealed together so that the top of the box was open and the box contained tools from the garage. A weed eater, edger and clippers.
We have two vehicles and we drove them from Tennessee to Texas. We were driving down the interstate and I received a call from Wheaton, Friday afternoon between 3 and 4 in the afternoon. The rep on the phone told me that I would have to pay by cashiers check or money order. I advised her that I had planned to give them a personal check. Her reply was absolutely not. Remember we are driving down the interstate, when I asked her what the total charge was for the moving, her reply was, you have been that amount. Now it would have been nice to know this in Cookeville where I could have gotten a check from my bank. No I am told this on Friday afternoon. Anyone who does not know that banks close at 4:00 on Friday and do not open until Monday does not live on this planet. Remember nothing gets unloaded off the truck until they have payment. After I got past the panic of realizing that I do not have a checking in San Antonio, I called my financial representative in Cookeville. She advised me to open a checking account on Monday morning, have the bank call her and give her my account information and that she would then transfer the money into my new account and the local bank in Texas could then issue a cashiers check so the furniture could be unloaded.
You do not want to know about the empty cell phone box that was wrapped in FOUR sheets of wrapping paper or any of the other problems. It would seem that their employees are not trained in the proper way to wrap items for shipping them. One of the 'workers" did more talking than working. Had I been one of the co-workers I would have complained to the person in charge. Will I recommend this firm to my friends? You have to be kidding.
Add a Review