L. Nguyen
Feb. 23, 2022, 12:38 a.m.
I just had a piano moved. They made a big ding on my piano. Call them several time, left several messages, no returned call so far...
L. Nguyen
Feb. 23, 2022, 12:38 a.m.
I just had a piano moved. They made a big ding on my piano. Call them several time, left several messages, no returned call so far...
Mary agee
Feb. 23, 2022, 12:38 a.m.
Great experience. In spite of a scheduling error, they accommodated my schedule. They moved my piano quickly and carefully. Highly recommend.
Ovi J.
Feb. 23, 2022, 12:39 a.m.
They are sending me a discount which is really cool. I think this is the first occasion when I have ever had an company deliberately connect with me to redress a client service issue. That is really tasteful and characteristic of their general company society. I'd unquestionably utilize their service once more.
K. Frechette
Feb. 23, 2022, 12:44 a.m.
Terrible and rude! Van refused to return any phone calls after Robert, the other owner, changed the price of the delivery while he was driving to pick up the refrigerator. Five days earlier, I emailed them the item to be picked up, a "42" stainless steel refrigerator", (they move non-piano items) and Robert told me he had never heard of a refrigerator that big. It's not an uncommon size.
Before quoting me a price five days earlier, no one at Lewis Piano Movers bothered to actually find out how heavy or tall a 42" refrigerator is. Amazing. Nor did anyone ever ask me to provide the weight or height of the fridge. Nor did anyone bother to call the appliance store where it was to be picked up and ask them how much it weighed, etc. Yet they blamed ME for not volunteering the specs....I did not know the specs but would have been happy to find out and provide it to them, had they asked. No one ever asked. But they did whine and complain and bellyache about how heavy it was during the move. Um.....these guys are PIANO movers. Pianos are extremely heavy, especially the baby grands, so a refrigerator should be par for the course.
I would never recommend them to move anything. They called me a "crook" for wanting to pay the agreed-upon price that they emailed me before the job started, and then Van Lewis texted me the incredibly offensive phrase, "smd" (suck my d*ck) when I texted them to produce their DC license number. I was shocked. I have never heard of any company owner, or even the staff, speaking to a customer that way. I asked them to apologize, but they responded by saying I should "apologize for being a crook". Again, my "crime" is I wanted them to honor their original price. They tried to say "smd" was a "typo". I don't think so. After I repeatedly asked for their license number, they continued to get more and more hostile, defensive, and incredibly rude.
Stay far far away from Lewis Piano Movers, or Van Lewis Movers, as they sometimes call themselves. They are rude adolescents who take zero responsibility...they will blame YOU for their mistakes and their horrendous lack of communication.
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