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Bertsch Moving & Storage Reviews

3/5

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(541) 754-0222

Phone

(541) 754-0222

Our Office

155 Se Lilly Ave

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Customers Reviews

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Danny

Feb. 23, 2022, 12:39 a.m.

We hired Bertsch for our move from Silverton to San Diego in February 2016. Joseph Norris was our sales rep and he was a great help though the bidding and coordination process. When the move started his involvement was done. We had a great team in our Silverton location load our house and it was very typical of how we were treated by Joeseph. It was the actual delivery and follow through that warrants 2 stars. Our delivery was farmed out to about a half dozen 'day laborers' who were very rude and whined every chance they got. The actual truck driver was great (he worked from Bertsch directly). The crew just threw everything in our house, rushing us though the process where we later had to spend days sorting though what went where because they didn't want to follow our instructions. We had a load going to storage and of course that was not labeled properly resulting in items arriving to our home that should have gone to storage. They miscalculated our load so they also had more stuff that did not make it, that had to be delivered 'some time' in the future. They could not tell me when, it took about a month to get the remaining items delivered (about 40+ items). Then there's the cars. We had them move our two cars. They put one in the big rig, however we were promised both cars would be shipped with our household items (the only reason why I paid DOUBLE the amount it would take for me to hire a care transport company to deliver them). One of our cars got left behind with the other 40+ items. They had no idea as to when we would get our vehicle. They then proceeded to loose the car. They farmed it out to a third party car transport company (probably someone similar to who I'd hire on the open market for half what they were charging me). About 6 weeks later and 3 dozen emails we finally received our car. I contacted our rep, Joseph Norris for a credit back for the car. I demanded a full refund of the car transport for the whole ordeal (about $1,000 out of the entire $11,000 move), he refused. He stated it was up to us to ask the car moving company for a credit. I told him I hired their team for the move, not this third party they farmed it out to. He continued to ignore my calls or emails. He did eventually send us a refund of $150 for our 'trouble'. I considered pursuing the issue further, however opted to move on and not waste time pursuing it other than to warn other potential customers of how this team operates. Honestly, if they had just taken a little bit of responsibility for the disaster that was my move then their review would be much better. The main issue I have is that they washed their hands of this when it was 100% their responsibility to make right.

Fred M.

Feb. 23, 2022, 12:39 a.m.

Exceptionally awed with these folks. They're proficient, fast, yet above all watchful with the things that were moved. I would exceedingly prescribe them to others.

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  • A moving company, removalist, or van line are all companies that help people as well as other businesses to move their goods from one place to another. With many inclusive services for relocation like packing, loading, moving, unloading, unpacking and arranging of items can all be taken care of for you. Some services may include cleaning the place and have warehousing facilities.
  • According to the U.S. Census Bureau, 40 million United States citizens have moved annually over the last decade. Of those people who have moved in the United States, 84.5% of them have moved within their own state, 12.5% have moved to another state, and 2.3% have moved to another country.
  • In the United States and Canada, the cost for long-distance moves is generally determined by a few factors. The first is the weight of the items to be moved and the distance it will go. Cost is also based on how quickly the items are to be moved, as well as the time of the year or month which the move occurs. In the United Kingdom and Australia, it's quite different. They base price on the volume of the items as opposed to their weight. Keep in mind some movers may offer flat rate pricing.
  • Many people are familiar with this type of moving, using truck rental services, or borrowing similar hardware, is known as DIY moving. Whoever is renting a truck or trailer large enough to carry their household goods may obtain moving equipment if necessary. Equipment may be items such as dollies, furniture pads, and cargo belts to protect furniture and to ease the moving process.
  • As most people have experienced, moving does involve having the appropriate materials. Some materials you might find at home or may be more resourceful to save money while others may choose to pay for everything. Either way materials such as boxes, paper, tape, and bubble wrap with which to pack box-able and/or protect fragile household goods. It is also used to consolidate the carrying and stacking on moving day. Self-service moving companies offer another viable option. It involves the person moving buying a space on one or more trailers or shipping containers. These containers are then professionally driven to the new location.
  • There many reasons for moving, each one with a unique and specific reason as to why. Relocation services, employee relocation, or workforce mobility can create a range of processes. This process of transferring employees, their families, and/or entire departments of a business to a new location can be difficult. Like some types of employee benefits, these matters are dealt with by human resources specialists within a corporation.