LAST REVIEW
<QuerySet [<Review: Alberto C., Touched base on>, <Review: peter volpe, i recently enga>, <Review: Chris Hawkinson, Just moved from>]>
5
1
5
Reviewed <QuerySet [<Review: Alberto C., Touched base on>, <Review: peter volpe, i recently enga>, <Review: Chris Hawkinson, Just moved from>]> times,
customer satisfaction.
United States
Ohio
Osgood
Just moved from Indianapolis, IN to Columbia, SC metro areas (mid-December 2017). Eric W. was the overall coordinator, and Michael V. was the primary onsite person.
Eric W. came to my home (and Storage Unit) in November. He was professional, and detailed. He gave me a quote for everything I asked. Initially I wasn't going to go with American Way since a competitor tried to poke holes at their statements. I first went with the competitor, but a day later after finding both American Way and National Van Lines are A+ with the BBB, I decided to go with them mainly due to their professionality.
The day the packers were supposed to show was a mess. There were a ton of people sick, and a truck was broke down, so, at the end, they needed to come moving day. I was not pleased with this, since I like to avoid last minute stress, but at the end, everyone needs to remember, stuff happens, and what makes one company better than the other is how they deal with bad stuff.
I'm not going to say moving day was without stress. It was, but Eric from a coordination side, and Michael, from an on-site side, did everything to make it work. It took longer because of the packers and movers working at the same time, but it did get done.
The biggest surprise was how fast they were able to get everything to its new home. We closed on the new house on 12/15, and the furniture was delivered on 12/16 (8am, as promised). This was way shorter than the potential date of 12/26. Absolutely no complaints. Also, since we did a Do Not Exceeds quote, even though the weight of the truck was slightly higher than estimated, they honored their agreement.
Moving everything back in day was mainly with the same people who loaded the truck up. That was a big, happy surprise to me, and made keeping track of the inventory that much easier. Between their knowledge of what they packed, and the system they used for inventory control it went smooth and simple.
I can't say enough. Out of the many moves I have done, this was the easiest, most straightforward. Things were far from perfect, but in each challenge American Way and National Van Lines, addressed and overcame it.
Thanks to the entire team!
LAST REVIEW
<QuerySet [<Review: Lisa R, When it was the>, <Review: BL W, When we moved w>, <Review: Allison, AMAZING! I call>]>
5
1
4
Reviewed <QuerySet [<Review: Lisa R, When it was the>, <Review: BL W, When we moved w>, <Review: Allison, AMAZING! I call>]> times,
customer satisfaction.
United States
Ohio
Wilmington
AMAZING! I called 6 different places in Dayton that all gave me the same quote for 2 guys for 6 hours. Tobin Bros was the only company to come to my home, look around and give me a quote that was more than half of what the others charged for the same guys and hours. They were on time, polite and very knowledgeable. It was 95 degrees and they worked hard to ensure they were finished within the time they said they would be! We were all moved in and settled before 4pm! Definitely recommend them!!
LAST REVIEW
<QuerySet [<Review: Kimmie K., I had their adm>, <Review: Tanela Hicks, Review and Comp>]>
5
1
1
Reviewed <QuerySet [<Review: Kimmie K., I had their adm>, <Review: Tanela Hicks, Review and Comp>]> times,
customer satisfaction.
United States
Ohio
Bainbridge
Review and Compliant
By Tanela Hicks, Trotwood Ohio
I would like to first lay out some context facts before I provide my review of Greater Dayton Moving and Storage. I hired this company approximately a month ago. I called to confirm twice and ask basic logistically questions. The move was a basic but large family move, 4 bedrooms, and garage. The service was booked for Saturday 06/27/2020. I hired a 3 team moving crew. The booked time was 8 am-10 am. The company was booked solely because of the great service they provided to my grandmother during her move over 4 months ago. These are the facts.
The full complaint is listed on the BBB website. In short. They never showed up on 06/27/2020. They showed up a day late! Unprofessional and not managed properly. Please get a backup plan for your staff.
LAST REVIEW
<QuerySet [<Review: Jody C., Utilized Mayber>, <Review: Cindy Walker, Excellent compa>]>
5
1
3
Reviewed <QuerySet [<Review: Jody C., Utilized Mayber>, <Review: Cindy Walker, Excellent compa>]> times,
customer satisfaction.
United States
Ohio
Bainbridge
Excellent company with great employees. I was referred to them by our realtor and they provided a great packing moving and unpacking relocation. I will definitely refer them to anyone I know moving. Thank you for making our move a great experience!
LAST REVIEW
<QuerySet [<Review: Frankie Beth, This moving com>, <Review: Robert S, I had a governm>]>
5
1
3
Reviewed <QuerySet [<Review: Frankie Beth, This moving com>, <Review: Robert S, I had a governm>]> times,
customer satisfaction.
United States
Ohio
Xenia
I had a government delivery of Household goods by Lewis & Michael, Columbus, OH (Prestige Moving & Storage). They were asked to assemble things that were disassembled at origin; asked to un-pack boxes and refused. Excuses were that they didn't have the tools; they didn't know how it was suppose to be put together; wrote on the form to call them to pick up boxes and paper since they were running late. Unpacked ourselves and called to have them pick up the boxes and paper that they were suppose to unpack and they wanted to change us $125 to come back to pick it up! Very unprofessional and I will make sure the U.S. Government knows about their lack of customer service required by contract in hope of relinquishing any further contracts for government (military) employees. Very very poor!
LAST REVIEW
<QuerySet [<Review: Matt Thorn, Levi and Ryan a>, <Review: Paul Ashburn, Your crew (Tyle>]>
5
1
3
Reviewed <QuerySet [<Review: Matt Thorn, Levi and Ryan a>, <Review: Paul Ashburn, Your crew (Tyle>]> times,
customer satisfaction.
United States
Ohio
Willshire
Your crew (Tyler B.; Hunter G.; Nick, Kevin, and Derrek) did an outstanding job in completing the move of our furniture, numerous boxed items, a piano located in the basement of our home, a heavy sofa bed, etc. to a controlled temperature storage unit near our home. We were amazed on their ability to stack these items to make maximum use of the storage unit, and the overflow (boxes) to an adjacent unit. They were very courteous and wasted no time in the move. We would like to have this same crew back for the second part of our move to a rental unit later this month. These guys are rated 15 on a 1-10 scale.
LAST REVIEW
<QuerySet [<Review: Madalina D., Extraordinary m>]>
5
1
4
Reviewed <QuerySet [<Review: Madalina D., Extraordinary m>]> times,
customer satisfaction.
United States
Ohio
Galion
Extraordinary movers. Called before they came and appeared on time. Extremely watchful with your possessions. Would suggest them.
LAST REVIEW
<QuerySet [<Review: Felicia D., They are except>]>
5
1
4
Reviewed <QuerySet [<Review: Felicia D., They are except>]> times,
customer satisfaction.
United States
Ohio
Osgood
They are exceptionally timely and responsible!The movers are super decent! Much obliged! I will suggest them!
LAST REVIEW
<QuerySet [<Review: Emily S., It's not very g>]>
5
1
4
Reviewed <QuerySet [<Review: Emily S., It's not very g>]> times,
customer satisfaction.
United States
Ohio
Osgood
It's not very great to be valid! I had a superb involvement with these movers. I paid $65/hr for two folks in addition to $85 level rate for the truck. They moved from my second floor loft to another THIRD FLOOR flat in under two hours!! That is incredible! Particularly for just $215! (Furthermore $20 tip for every fellow)
My just counsel would be to send an email affirmation to the client. It's decent to know everything is authoritatively an unavoidable reality to move. Notwithstanding, I will call these folks once more!
LAST REVIEW
<QuerySet [<Review: Silva M., Two words. The >]>
5
1
4
Reviewed <QuerySet [<Review: Silva M., Two words. The >]> times,
customer satisfaction.
United States
Ohio
Willshire
Two words. The BEST. Proficient, quick, respectful, and did I say FAST!!! Best moving background my spouse and I have ever had (and we have moved a considerable measure). I will never go to another moving company again! LOVE.
LAST REVIEW
<QuerySet [<Review: Allen G., I had a few pro>]>
5
1
4
Reviewed <QuerySet [<Review: Allen G., I had a few pro>]> times,
customer satisfaction.
United States
Ohio
Willshire
I had a few profitable things to move and they made an incredible showing with regards to, appearing inside of the assigned window. Awesome employment.
LAST REVIEW
<QuerySet [<Review: Christopher A., Touched base on>]>
5
1
4
Reviewed <QuerySet [<Review: Christopher A., Touched base on>]> times,
customer satisfaction.
United States
Ohio
Willshire
Touched base on time, incredible state of mind, and helped us move into our new mountain home - which talks miles for an company willing to move us up here. We will call these folks again if we require moving services. Profoundly suggested!
LAST REVIEW
<QuerySet [<Review: Destiny B., Proficient and >]>
5
1
5
Reviewed <QuerySet [<Review: Destiny B., Proficient and >]> times,
customer satisfaction.
United States
Ohio
Willshire
Proficient and persistent specialists! We would suggest their administrations! David, Jimmy and whatever is left of the folks, are wonderful!
LAST REVIEW
<QuerySet [<Review: Jeffrey D., Completely asto>]>
5
1
4
Reviewed <QuerySet [<Review: Jeffrey D., Completely asto>]> times,
customer satisfaction.
United States
Ohio
Willshire
Completely astounding from beginning to end. Tolerant with my young kids, brief gracious and extremely gifted packers. I completely suggest particularly for the women. Much obliged to you!!!
LAST REVIEW
<QuerySet [<Review: Nicholas M., None of my prop>]>
5
1
4
Reviewed <QuerySet [<Review: Nicholas M., None of my prop>]> times,
customer satisfaction.
United States
Ohio
Willshire
None of my property was harmed and they thumped out my 4 room house in a matter of hours.They were mindful and were truly cordial. Their rates are truly reasonable also. I exceedingly prescribe these folks for anybody anticipating moving!