Proud American Van Lines

Steve blake

Feb. 23, 2022, 12:38 a.m.

Worst company ever

Steve blake

Feb. 23, 2022, 12:38 a.m.

Worst company to ever deal with! I have been waiting 3 weeks for them to deliver ! Do not use ! No one will call you back or answer your calls! I assume my stuff has been stolen at this point !

Steve blake

Feb. 23, 2022, 12:38 a.m.

Worst company to ever deal with! I have been waiting 3 weeks for them to deliver ! Do not use ! No one will call you back or answer your calls! I assume my stuff has been stolen at this point !

Mario

Feb. 23, 2022, 12:38 a.m.

AVOID AT ALL COSTS!!! This place is just awful. Will do everything to reel you in but good luck getting ahold of your rep once they have your belongings. At this point, I just assume they are gone. AWFUL is not a strong enough word.

K. Cline

Feb. 23, 2022, 12:38 a.m.

I wish I had seen these reviews before booking!!! In preparing for my move from MD to FL, I considered renting a moving truck versus hiring movers and reviewed multiple offers. Since this was only a 1 bedroom move, I decided on Proud American Van Lines because of the numerous 5 star reviews they bragged about on their website. I paid my $350 deposit via credit card and booked with Proud American on a Wed for a next-day (Thurs) pickup, as I mentioned for a one bedroom move from MD to FL. The sales rep I spoke with assured me that this was a regular route for them and that my furniture would arrive on my move-in date (the following Tues). I asked him what I needed to provide or do to prepare for the move. His response was to make sure I had a mattress cover and a box to pack my TV and coffee table. On Thurs (my initial pickup date) they told me they wouldn't be able to pickup my furniture until Fri. I asked if this would impact the Tues delivery and he said it would not be an issue. On Fri (my second pickup date) they called and said they would be unable to pickup until Sat. Again, I asked if the Tues delivery would be a problem because of the delay and they reassured me that the Tues delivery date was solid. I finally received a call confirming the movers would arrive on Sat between 9 and 11am. On Sat morning I called Proud American every half hour beginning at 11am because I had not seen nor heard anything from the movers. The representative informed me that she was unable to get in touch with the driver directly since dispatch is unavailable on weekends. Around 2pm on Sat I finally received a call from the movers telling me that their 50+ ft truck was unable to maneuver into my neighborhood. They charged me a $150 shuttle fee since the truck was unable to park in my driveway. Remember when I mentioned the Proud American rep stated I'd only need to provide boxes for the movers - Negative! They charged a packing fee for each fragile items (e.g. TV, coffee table, etc.), which came up to another $115. The movers also demanded payment in cash, money order, or cashier's check - no credit card payments were permitted. I was caught offguard with these extra charges and terms and attempted to check my online quote, which included the fine print of the contract to confirm these fees. Of course, Proud American had removed it. I had nothing to refer to or counter their demands with on the day of the move. The worst part is that I asked the movers if the Tues date was still feasible. "Ma'am, you'll be lucky if you get your stuff in a week." Fast forward 9 days past my promised Tues delivery date. This time, he charges me a $300 fee to unload due to the distance although he only had to unload from his truck and roll my things to an elevator. I was thankful to finally have my things, but I definitely noticed some cracks, furniture assembled incorrectly, etc. Please heed these reviews and save yourself headache and money!

Mindy Bartholomew

Feb. 23, 2022, 12:40 a.m.

Agree with others - only hire this company if you get tons of insurance and want to replace your stuff. And you like paying more than double what they quoted. They charge up the hilt for tape and shrink wrap, charged me for cf that didn't exist, demand cash or postal MO. I just wish I had refused to pay at delivery. I could have bought new stuff for what they charged me. RUN!!! And yes, you will never ever hear from them after they have your money. I guess I should be grateful they did deliver most of my stuff.

Steve blake

Feb. 23, 2022, 12:40 a.m.

Worst company to ever deal with! I have been waiting 3 weeks for them to deliver ! Do not use ! No one will call you back or answer your calls! I assume my stuff has been stolen at this point !

David Lloydlee

Feb. 23, 2022, 12:41 a.m.

Run The opposite direction. Do NOT hire these thieves. you will be sorry. I am contacting the DOT. to file federal criminal charges. it has already cost me double estimate. i had to make two interstate trips to get my belongings that they refused to pick up. now they are holding my stuff hostage for more money and charging me for their breech of contract. the Operatiins Manager Melvin is a lier and a thief with no way to contact. he orommises anything just ti bypass the issue but theb changes it to cist the customer more. RUN FROM THESE THIEVES AND TELL YOUR FRIENDS ABOUT THEM. Thanks David from Ga.

Mendon

Feb. 23, 2022, 12:41 a.m.

Please do yourself a favor and never take the service from Proud American Van lines. My shipment arrived more than a month late from the date of promised delivery and also the people who came to pick up as well as delivery are not professional. They have so many hidden cost that you would be surprised. I was charged more than double than the quote I received even though I had specifically told about the items. In fact I had told them more than what was supposed to be taken as I discarded many after getting the quote. They charged bulk item fees both at pick-up and delivery. Though they say that there wouldn’t be any charge if you are second floor, they charge for it. I wouldn’t recommend it to anyone.

Tom Hagen

Feb. 23, 2022, 12:43 a.m.

When it came to moving these guys made me proud, They wrapped up everything wonderfully. truly professional through and through, They set up everything on delivery the same way it was done on pick up.

Christin Smith

Feb. 23, 2022, 12:44 a.m.

Worst Moving Company Ever!!!! Don't Trust them! We had a 3 household move from Colorado to Florida we had planned for months with Proud American. They promised they would be by our side and help us with every aspect of this complicated move. They called and cancelled us at 6 pm the night before we were to move. No explanation, no offer to try to figure something out, NOTHING!! Just a sorry, we will give you your deposit back though! Do not trust anyone there, Eric Scott, Bella, David, Jeremy.....they don't care at all about their customers!

David Cole

Feb. 23, 2022, 12:44 a.m.

Horrible moving experience. My Job no was PA8243110. Movers show up late, wanting to work all night. And too many broken items to list. Worst was parent's 64 yr old solid cherry canopy bed. 3 posts completely ripped off. Left msg on man line and my co-ordinator's voice mail. No reply. Only after previuos negative review did they attempt to contact me. And only to insult me by offering $500 to replace a solid cherry bed. Dear Proud American Van lines, if you can find a new solid cherry canopy bed for $500 let me know. Would take $5000 to replace that bed. Please do not contact me with insulting offers.

A Patterson

Feb. 23, 2022, 12:44 a.m.

ClusterFuck: our moving experience with Proud American Van Lines and Road to Load. We contracted with PA VanLines 6 wks in advance of our move date. Three days prior to the move, David at PA VanLines failed to return any of my calls and email. Naomi at PA VanLines told us the company would let us know at 9pm ET details of our move (however the business closes at 6pm ET)and refused to state who in their Dispatch Dept would contact us. ~24 hrs before our actual Move Date since they did not come the day before as they were originally scheduled to, we learned Road to Load (R.T.L) moving company would come btwn 4-6 pm on our Move Date. When we called R.T.L. to ask for an earlier window, there was a child yelling in the background, making it difficult to hear anything Jason was saying to us. At 4:30 pm on our MoveDay, we called Jason from R.T.L who ignored several of our phone calls and texts, stating he would call us back and did not. At 6:08 pm, when Jason failed to call us within the assigned timeframe, we contacted PA VanLines and again had extreme difficulty reaching someone. When we spoke to Kate, she told us to wait 10 min for someone from R.T.L. to call back. We explained Jason was not communicating with us. Finally, Jason called back stating that the movers would not be able to come as someone was not feeling well. He stated a truck would be available on the next day, but he was not sure what time it would be at our home. Kate called again that evening, stating she was confused about what was happening, but we could speak to the PA Van Lines Dispatch Dept next day. Quickly realizing that both PA Van Lines and RTL were not capable of taking care of business, we made alternative plans to get our belongings to our new residence. The next morning, we heard Nothing from either company. No call, no email, and no text. Avoid these companies. They don't know the first thing about professionalism and in the end, you end up doing their job for them.

Gustavo Acosta

Feb. 23, 2022, 12:44 a.m.

Proud American outsources their entire operation and takes zero accountability for your items moved. The actual movers they sourced with damaged my furniture and acknowledged their obligation to reimburse, but have deliberately neglected any process to complete this (even after 15 calls over 3 months) and Proud American has only served as a barrier between the customer and actual moving company to be held accountable. There is no process in-place to ensure your claim is completed and no process to escalate issues.

vishal patel

Feb. 23, 2022, 12:44 a.m.

If I could give a negative value for the rating it would be -10. This company is a joke. They do not have any value or consideration for their customers and a complete fraud. They will tell you your move will cost $$$ but in the end you will pay double. No one picks up calls, no one returns calls - ALL they want is your money. Stay away from this company, there are many better moving companies out there.