Imperial Moving and Storage
Moving with Imperial Moving and Storage
Imperial Moving and Storage is a tightly-knit team of professionals based out of Greenwich Village NYC. We are parents, friends, runners, gardeners, jokesters, and more. We are passionate about partnering with good people and organizations to produce exceptional moving service for all relocation needs.
DO NOT USE THESE MOVERS. THEY ARE SCAMMERS WHO WILL STEAL YOUR MONEY! I wish I could give them negative stars. Here's what happened: I got an initial quote from a guy named Daniel for $960 for my pack and move from NYC to CT. He told me via email that it was a FLAT RATE which included everything. I confirmed this with him several times. I also called and told them I had some items to be discarded and confirmed the small extra cost for that.
Flash forward to my move day, the movers come and are pissed they have to pack the apartment and dispose of those items because no one told them about that. Umm.... what? We didn't even have that much stuff and had packed most of our clothes already. When the move is finished, it's after the office is closed and the foreman tells me my TOTAL IS OVER $2700. The guys refuse to leave until I pay them that amount and I had a 2 month old baby so I needed these big scary dudes to leave. They told me we could call and "get a refund." Ok sure.
So I end up speaking with some horrible guy named Roy in their complaints department who offers me a $200 refund after accusing me several times of having "more stuff" which I certainly did not. What a joke. Eventually after numerous complaints to them and the BBB I get that offer raised to $600, but then he stops responding to my emails. They owe me over $1500 and refuse to even come close to that number.
I understand Daniel's quote was wrong from the beginning, but that is their problem, not mine. I am going to continue to fight this until I get my money back, because scamming a young family with a baby is effed up and we really need that money.
They were dependable, quick, and reasonable evaluated. I'll unquestionably remember them for future moves.
Incredible movers. This is the second time I've used them. Reasonable, great customer service and they didn't break anything or damage the condo or the house. I would recommend them to others.
My bf and I had a flawless move because of Imperial. We moved from a 2 room into a 1 room inside of the same condo building, only 8 stories up (in a lift building). Three men came to do the move. They were on time and ready to move everything in 90 minutes! They were proficient and there was no problem. Before the move, I talked with Ruma who was exceptionally pleasant and booked a level rate move at a sensible rate for me. She was effective with giving a Certificate of Insurance to my building. I would really recommend Imperial to anybody!
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