Traditional Express Van Lines
Moving with Traditional Express Van Lines
Traditional Express Van Lines is one of the listed movers in your local area.
Traditional Van Lines can ship your belongings in your country from your sometime
hey traditional! loved the service! packed my whole apartment up in 4 hours. soon will have my girls moving with them too to georgia.
We hired these guys after getting back dozens of quotes from other companies.These guys were amazing and most of all they were all in sync and worked well as a team. Super careful, fast and professional.
I ended up paying less which lead to a better tip for the fantastic crew. Ask for Louis and John because from our personal experience they are very skilled and quick on their feet.Thanks!
I was quoted by 5 different moving companies for my studio apartment. And I made the right decision by choosing Traditional. They were organized and efficient and made my move as easy as possible. I would highly recommend them and use them again.
I've multiple moved times in my life. This was a great move, everything could not have gone more smoothly. The movers arrived right on time and were incredibly nice and professional. Everything was done in exactly the given window, with the team communicating with me every step of the way. They also included storage that helped out with me and my family finding a place in San Diego. The customer service leading up to, during and following the move were also exceptional. Very communicative and supportive!
I am having a very poor experience with Traditional Express. First, while selling me on thier services, the sales rep told me I could pay for the deposit, the payment due at pickup, and the final payment all with a credit card on file. I had a confusing conversation with the driver who picked up my boxes and he told me that wouldn't be the case and "maybe you heard incorrectly". I wasn't able to reach anyone that weekend and spent the next week trying to get in touch with my rep to clarify. When I final got him on the phone (begrudgingly), he told me again that final payment by credit card was fine but had 3-4% service charge. Then he gave me another number to call for any future questions - it was clear he had earned his commission off me and didn't care do deal with my file any more.
I then contacted the customer service rep he told me to speak with. The service rep eventually (after several emails trying to clarify) told me that no, I couldn't use the credit card method for the final payment unless I had "pre-approval prior to pick up" and she did not see that approval in the notes.
Then there is the issue of scheduling the delivery. I was told originally during the sales pitch the delivery would happen sometime between August 8-12. Then after being directed to the service rep I was told August 13-14th. When I reached out on the 12th to confirm I was told the delivery was now scheduled for the 17th. When no one showed up or called on the 17th, I reached out and was told it was coming on the afternoon of August 18th.
Today is the 18th, my second day of setting aside other responsibilities to wait for delivery, and the movers haven't shown up or called. I can't get ahold of the service rep. All in all I have found the communication extremely lacking and feel I'm being lied to. I didn't mind waiting a little while for a delivery, but I was given specific, incorrect information as a sales tactic and had the delivery window changed 4 times.
I really wanted to give this company a good review. It started off well with the sales person but when the men came to my home the price went up. I talked over and over with their office and explain it was too much money. Now I hate this company for what they did next, they sent the truck to do a delivery and refused to take the stuff off the truck until I paid in full. Crooks that don't speak English, read and learn from my horrible experience.
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