Traditional Express Van Lines

USDOT # 2373664
212 Durham Avenue Suite 102
Metuchen, NJ 08840
New Jersey
Contact Phone: 888-985-4347
Additional Phone: (855) 262-8312
Company Site:

Moving with Traditional Express Van Lines

Traditional Express Van Lines is one of the listed movers in your local area.
Traditional Van Lines can ship your belongings in your country from your sometimeplazato your brand new move. Traditional Express Van Lines can pick out upkeep of your moving demand, but study the inspection below.

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I've multiple moved times in my life. This was a great move, everything could not have gone more smoothly. The movers arrived right on time and were incredibly nice and professional. Everything was done in exactly the given window, with the team communicating with me every step of the way. They also included storage that helped out with me and my family finding a place in San Diego. The customer service leading up to, during and following the move were also exceptional. Very communicative and supportive!

I am having a very poor experience with Traditional Express. First, while selling me on thier services, the sales rep told me I could pay for the deposit, the payment due at pickup, and the final payment all with a credit card on file. I had a confusing conversation with the driver who picked up my boxes and he told me that wouldn't be the case and "maybe you heard incorrectly". I wasn't able to reach anyone that weekend and spent the next week trying to get in touch with my rep to clarify. When I final got him on the phone (begrudgingly), he told me again that final payment by credit card was fine but had 3-4% service charge. Then he gave me another number to call for any future questions - it was clear he had earned his commission off me and didn't care do deal with my file any more.

I then contacted the customer service rep he told me to speak with. The service rep eventually (after several emails trying to clarify) told me that no, I couldn't use the credit card method for the final payment unless I had "pre-approval prior to pick up" and she did not see that approval in the notes.

Then there is the issue of scheduling the delivery. I was told originally during the sales pitch the delivery would happen sometime between August 8-12. Then after being directed to the service rep I was told August 13-14th. When I reached out on the 12th to confirm I was told the delivery was now scheduled for the 17th. When no one showed up or called on the 17th, I reached out and was told it was coming on the afternoon of August 18th.

Today is the 18th, my second day of setting aside other responsibilities to wait for delivery, and the movers haven't shown up or called. I can't get ahold of the service rep. All in all I have found the communication extremely lacking and feel I'm being lied to. I didn't mind waiting a little while for a delivery, but I was given specific, incorrect information as a sales tactic and had the delivery window changed 4 times.

I really wanted to give this company a good review. It started off well with the sales person but when the men came to my home the price went up. I talked over and over with their office and explain it was too much money. Now I hate this company for what they did next, they sent the truck to do a delivery and refused to take the stuff off the truck until I paid in full. Crooks that don't speak English, read and learn from my horrible experience.

Did You Know

QuestionIn 1978 Sylvester Stallone starred in the film "F.I.S.T.". The story islooselybased on the 'Teamsters Union'. This union is a labor union which includes truck drivers as well as its then president, Jimmy Hoffa.

QuestionThe interstate moving industry in the United States maintains regulation by the FMCSA, which is part of the USDOT.With only a small staff (fewer than 20 people) available to patrol hundreds of moving companies, enforcement is difficult.As a result of such a small staff, there arein many cases, no regulations that qualify moving companies as 'reliable'. Without this guarantee, it is difficult to a consumer to make a choice. Although, moving companies can provide and often display a DOT license.

QuestionAMSA wanted to help consumers avoid untrustworthy or illegitimate movers. In January 2008, AMSA created the ProMover certification program for its members. As a member, you must have federal interstate operating authority.Members are also required to pass an annual criminal back check,be licensed bythe FMCSA, and agree to abide by ethical standards. This would include honesty in advertising and in business transaction with customers.Each must also sign a contract committing to adhere to applicable Surface Transportation Board and FMCSA regulations. AMSA also takes into consideration and examines ownership. They are very strict, registration with state corporation commissions.This means that the mover must maintain at least a satisfactory rating with the Better Business Bureau (BBB).As one can imagine, those that passare authorizedto display the ProMove logo on the websites and in marketing materials.However, those that fail willbe expelledfrom the program (and AMSA) if they cannot correct discrepancies during probation.

QuestionA relatable reality t.v. show to the industry is the show Ice Road Truckers, which premiered season 3 on the History Channel in 2009. The show documents the lives of truck drivers working the scary Dalton Highway in Alaska. Following drivers as they compete to see which one of them can haul the most loads before the end of the season.It'll grab you with its mechanical problems that so many have experienced and as you watch them avoid the pitfalls of dangerous and icy roads!