Official Van Lines reviews
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Official Van Lines

Official Van Lines company logo

Official Van Lines

AIA Movers is one of the listed shipping companies in your field also called OFFICIAL VAN LINES .
AIA Movers takes into thoughtfulness the view and critiquing our clients may give let.
have likewise disclosed to us that AIA Movers is the most intimately in this area. Learn our AIA Movers reviews below for substantiation.

AIA Movers is one of the listed shipping companies in your field also called OFFICIAL VAN LINES .
AIA Movers takes into thoughtfulness the view and critiquing our clients may give let.
have likewise disclosed to us that AIA Movers is the most intimately in this area. Learn our AIA Movers reviews below for substantiation.

Membership(s) & License Info.

MEMBER OF BBB: YES

LICENSE INFO:

US DOT # 2468122

ICC MC # 965836

INSURANCE ON FILE: $750,000

REQUIRED: $750,000

YEAR OF ESTD: 5/1/2015

Hours of Operation

MONDAY-SATURDAY 6:30 AM - 6:30 PM

SUNDAYS 7:00 AM - 5:30 PM

Contact Info

TOLL FREE:

(888) 680-7320

PHONE:

(201) 288-1155

Address

Official Van Lines 121 Donaldson Place #2 Linden, NJ 07036
Linden, NJ 07036
Linden
New Jersey

Payment Options

ALL MAYOR CREDIT CARDS, CASH, PAYPAL AND CERTIFIED CHECKS

80.0% Recommended based on user reviews

Reviews

Reviews

Official Van Lines

12/20/2020

It has taken my wife and I almost a year to write this review given how terrible and frustrating it is to tell our experience with this company. It is by far the worst experience I have ever had with an organization. Long story short, we arranged to have our goods delivered on 1/24/2020 from Syracuse NY to Salt Lake City. We provided a pickup date and asked if that would work and the salesperson said it would not be a problem, there were plenty of trucks. The company showed up 4 days late to pick up our goods, which we already knew would make the approved drop off time impossible. They promised to get the goods delivered within a week and it was only later we found out from dispatch that trucks rarely go out west and there were none scheduled for several weeks. We tried to contact our salesperson who ghosted us the entire time. We finally received our goods in March.

Before receiving our goods my wife and I received notifications that old credit cards we forgot in a box had been stolen and used in the surrounding area of the warehouse. The credit cards were in a lockbox, hidden in the comforter in a cardboard box. The lockbox was broken when we received it and the contents thrown around the inside of the cardboard box. The company denied any of their workers would do this but later acknowledged the restaurants where the cards were used were frequented by their staff. The moving company was nice enough to compensate us $300 for the inconvenience of our stolen cards. This was all before our goods had arrived.

When we finally received our furniture, we noticed a box was missing, others had been opened and re-taped, furniture was broke, and several goods had been stolen. This included a PS4, Amazon Alexa, Digital Camera, souvenir money from abroad. We contacted the company in March and asked repeatedly to speak with the owners and other managers. The owner was apparently out of town in April, during Covid, at a conference and never returned our calls from March to August. The customer service lady made excuses, said he should call, and generally misled us while we tried to solve our problem. We filed a police report for the stolen goods but the investigation stalled with Covid. Every time we asked for arbitration information outlined in the contract they claimed not to know or will call back. We finally filed for arbitration in August and the Arbitrator said they could not rule on our dispute given it is a criminal case and the police would best be able to handle. At this point we stopped trying to find a resolution and just accepted how terrible and corrupt the company is. This company is terrible and the way they operate is atrocious. Do yourself a favor and never contact them.

Official Van Lines

09/21/2020

Worst moving company ever. They were over 2 weeks late for delivery. All my furniture were either broken or damaged. They never answer calls. This company is full of hidden costs. They gave us an initial quote for 2000$ and we ended up paying 3000$. The customer service agent Steffany is extremely rude and unprofessional. She kept yelling at me every time I talked to her. Sales guy Anthony promised that they would re-assemble our furnitures upon delivery which did not happen. We had to call in someone else to re-assemble our furnitures. Worst part- their moving guys didn't even wear a mask. Run away from these people. Would give 0 stars.

Official Van Lines

08/07/2020

DO NOT USE THIS COMPANY. Run in the opposite direction. Possibly the worst experience I have ever had dealing with and company and it's employees. So, so shady. The salesman Nate quoted me one thing and told me how to pay. Then he could NEVER be reached again. The horror story moved onto dealing with someone in Miami , who seems to think he is playing the Al Pacino part in Scarface. Then the pricing and how you can pay it, changes at every point. You are basically held hostage and unable to get you belongings until you do everything they say. Even when I got the police involved and the officer tried to reason with them, no deal. They left with the belongings and came back next day. Extremely hard to communicate and understand each other. Things were damaged. They did a lot of smoking cigarettes and reminded you must wear masks. Do your research. These are not regular movers. Do yourself a favor, find a reputable moving company. This is not it. Do let them touch your belongings.

Official Van Lines

06/01/2020

DO NOT USE. They were a half hour late to pick up my things, & barely spoke to us while doing so. They were smoking while loading our items into the truck.
Then things took a turn for the worst-after they left my mom discovered that her wedding band had been taken from the bathroom, in which both men had asked to use while moving my belongings. They left the bathroom trashed, toilet seat up, water and mud everywhere! Upon realizing this, we called the company and they basically told us they trust their men and that is that. Nobody else had entered our house in months due to COVID, and the ring has been in the same (hidden) place for months. We then proceeded to ask for our belongings (and money) back as we lost trust in the company. They would only give about $400 back, when we paid $1400+. We then followed through with the move, as that was a lot of money to lose.
They had told us before we booked that the move would take about a week, yet my things took nearly 3 weeks to arrive. Upon arrival the movers had us sign a paper and did not say a word to us otherwise. They did not even tell us they were done unloading, and just drove away. I would NOT recommend this company to anyone, if i could give 0 stars i would.

Official Van Lines

05/04/2020

DO NOT USE THIS COMPANY !! They are just rogues out to cheat people. They quoted me 2000 dollars for my move and charged me 4000 on the actual day. I was in tight corner with everything including tickets planned , so had no option ! They stopped returning my emails and calls after charging me money. My stuff was delivered at their leisure and of course, lot of items were missing. Do not make your move a lasting pain and stress.

Official Van Lines

04/30/2020

Thanks to my representative form Official Van Lines for such an amazing move. These guys were awesome. I recommend you highly and would love to tell everyone about you for more clients to your business. Thumbs up Official Van Lines team for a great move.

Official Van Lines

04/29/2020

We had a great experience using Official Van Lines. They were on time, efficient, professional, and very affordable. They treated and wrapped my items as if they were their own (even recommending a wipe down because it was raining). Would definitely recommend them!

Official Van Lines

04/24/2020

They were available on short notice. I hired them night before thanksgiving to move some large furniture out of my apartment to my storage unit. They weren't the cheapest quote I got. However, they were quick and very polite. They treated me and my stuff with extreme respect and care. Surely recommended!

Official Van Lines

04/23/2020

I used Official Van Lines for an international move because they told me they could do it in 8-10 weeks tops. The initial experience was great - quick responses and helpful service. Unfortunately, the move took twice as long as promised. When I inquired several times about why this happened or if there would be compensation, the response was either delayed or I never received one. I even emailed the employees I worked with a final time to see if they could simply communicate the explanation as to why it happened. No response again.

Official Van Lines

04/22/2020

I've moved a number of times before, all without movers, and I have to say, I'm never going back to other movers after hiring Official Van Lines. Three guys moved an entire 2 bedroom home in 2 1/2 hours. They went up and down flights of stairs without so much as a break. They were very fast and efficient. Nothing was broken or lost. Definitely recommended!

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Did you know?

Did You Know

Question

Very light trucks. Popular in Europe and Asia, many mini-trucks are factory redesigns of light automobiles, usually with monocoque bodies. Specialized designs with substantial frames such as the Italian Piaggio shown here are based upon Japanese designs (in this case by Daihatsu) and are popular for use in "old town" sections of European cities that often have very narrow alleyways. Regardless of the name, these small trucks serve a wide range of uses. In Japan, they are regulated under the Kei car laws, which allow vehicle owners a break on taxes for buying a smaller and less-powerful vehicle (currently, the engine is limited to 660 ccs {0.66L} displacement). These vehicles are used as on-road utility vehicles in Japan. These Japanese-made mini trucks that were manufactured for on-road use are competing with off-road ATVs in the United States, and import regulations require that these mini trucks have a 25 mph (40 km/h) speed governor as they are classified as low-speed vehicles. These vehicles have found uses in construction, large campuses (government, university, and industrial), agriculture, cattle ranches, amusement parks, and replacements for golf carts.Major mini truck manufacturers and their brands: Daihatsu Hijet, Honda Acty, Mazda Scrum, Mitsubishi Minicab, Subaru Sambar, Suzuki Carry
 
As with many things in Europe and Asia, the illusion of delicacy and proper manners always seems to attract tourists. Popular in Europe and Asia, mini trucks are factory redesigns of light automobiles with monochrome bodies. Such specialized designs with such great frames such as the Italian Piaggio, based upon Japanese designs. In this case it was based upon Japanese designs made by Daihatsu. These are very popular for use in "old town" sections of European cities, which often have very narrow alleyways. Despite whatever name they are called, these very light trucks serve a wide variety of purposes.
 
Yet, in Japan they are regulated under the Kei car laws, which allow vehicle owners a break in taxes for buying a small and less-powerful vehicle. Currently, the engine is limited to 660 cc [0.66L] displacement. These vehicles began being used as on-road utility vehicles in Japan. Classified as a low speed vehicle, these Japanese-made mini trucks were manufactured for on-road use for competing the the off-road ATVs in the United States. Import regulations require that the mini trucks have a 25 mph (40km/h) speed governor. Again, this is because they are low speed vehicles.
 
However, these vehicles have found numerous amounts of ways to help the community. They invest money into the government, universities, amusement parks, and replacements for golf cars. They have some major Japanese mini truck manufacturarers as well as brands such as: Daihatsu Hijet, Honda Acty, Mazda Scrum, Mitsubishit Minicab, Subaru Sambar, and Suzuki Carry.

Question The USDOT (USDOT or DOT) is considered a federal Cabinet department within the U.S. government. Clearly, this department concerns itself with all aspects of transportation with safety as a focal point. The DOT was officially established by an act of Congress on October 15, 1966, beginning its operation on April 1, 1967. Superior to the DOT, the United States Secretary of Transportation governs the department. The mission of the DOT is to "Serve the United States by ensuring a fast, safe, efficient, accessible, and convenient transportation system that meets our vital national interests and enhances the quality of life for the American people, today and into the future." Essentially this states how important it is to improve all types of transportation as a way to enhance both safety and life in general etc. It is important to note that the DOT is not in place to hurt businesses, but to improve our "vital national interests" and our "quality of life". The transportation networks are in definite need of such fundamental attention. Federal departments such as the USDOT are key to this industry by creating and enforcing regulations with intentions to increase the efficiency and safety of transportation. 

Question The 1950's were quite different than the years to come. They were more likely to be considered "Knights of the Road", if you will, for helping stranded travelers. In these times truck drivers were envied and were viewed as an opposition to the book "The Organization Man". Bestseller in 1956, author William H. Whyte's novel describes "the man in the gray flannel suit", who sat in an office every day. He's describing a typical office style job that is very structured with managers watching over everyone. Truck drivers represented the opposite of all these concepts. Popular trucking songs glorified the life of drivers as independent "wanderers". Yet, there were attempts to bring back the factory style efficiency, such as using tachnographs. Although most attempts resulted in little success. Drivers routinely sabotaged and discovered new ways to falsify the machine's records.

Question

The year of 1977 marked the release of the infamous Smokey and the Bandit. It went on to be the third highest grossing film that year, following tough competitors like Star Wars and Close Encounters of the Third Kind. Burt Reynolds plays the protagonist, or "The Bandit", who escorts "The Snowman" in order to deliver bootleg beer. Reynolds once stated he envisioned trucking as a "hedonistic joyride entirely devoid from economic reality"
 
Another action film in 1977 also focused on truck drivers, as was the trend it seems. Breaker! Breaker! starring infamous Chuck Norris also focused on truck drivers. They were also displaying movie posters with the catch phrase "... he's got a CB radio and a hundred friends who just might get mad!"

Question There are various versions of a moving scam, but it basically begins with a prospective client. Then the client starts to contact a moving company to request a cost estimate. In today's market, unfortunately, this often happens online or via phone calls. So essentially a customer is contacting them for a quote when the moving company may not have a license. These moving sales people are salesman prone to quoting sometimes low. Even though usually reasonable prices with no room for the movers to provide a quality service if it is a broker.

Question Words have always had a different meaning or have been used interchangeably with others across all cultures. In the United States, Canada, and the Philippines the word "truck" is mostly reserved for larger vehicles. Although in Australia, New Zealand, and South Africa, the word "truck" is generally reserved for large vehicles. In Australia and New Zealand, a pickup truck is usually called a ute, short for "utility". While over in South Africa it is called a bakkie (Afrikaans: "small open container"). The United Kingdom, India, Malaysia, Singapore, Ireland, and Hong Kong use the "lorry" instead of truck, but only for medium and heavy types.

Did You Know

Question The Motor Carrier Act, passed by Congress in 1935, replace the code of competition. The authorization the Interstate Commerce Commission (ICC) place was to regulate the trucking industry. Since then the ICC has been long abolished, however, it did quite a lot during its time. Based on the recommendations given by the ICC, Congress enacted the first hours of services regulation in 1938. This limited driving hours of truck and bus drivers. In 1941, the ICC reported that inconsistent weight limitation imposed by the states cause problems to effective interstate truck commerce.

Question

The intention of a trailer coupler is to secure the trailer to the towing vehicle. It is an important piece, as the trailer couple attaches to the trailer ball. This then forms a ball and socket connection. It allows for relative movement between the towing vehicle and trailer while towing over uneven road surfaces. The trailer ball should be mounted to the rear bumper or to a drawbar, which may be removable. The drawbar secures to the trailer hitch by inserting it into the hitch receiver and pinning it.
 
The three most common types of couplers used are straight couplers, A-frame couplers, and adjustable couplers. Another option is bumper-pull hitches in which case draw bars can exert a large amount of leverage on the tow vehicle. This makes it harder to recover from a swerving situation (thus it may not be the safest choice depending on your trip).

Question In 2009, the book 'Trucking Country: The Road to America's Walmart Economy' debuted, written by author Shane Hamilton. This novel explores the interesting history of trucking and connects certain developments. Particularly how such development in the trucking industry have helped the so-called big-box stored. Examples of these would include Walmart or Target, they dominate the retail sector of the U.S. economy. Yet, Hamilton connects historical and present-day evidence that connects such correlations.

Question “Country music scholar Bill Malone has gone so far as to say that trucking songs account for the largest component of work songs in the country music catalog. For a style of music that has, since its commercial inception in the 1920s, drawn attention to the coal man, the steel drivin’ man, the railroad worker, and the cowboy, this certainly speaks volumes about the cultural attraction of the trucker in the American popular consciousness.” — Shane Hamilton

Question In 1999, The Simpsons episode Maximum Homerdrive aired. It featured Homer and Bart making a delivery for a truck driver named Red after he unexpectedly dies of 'food poisoning'.

Question According to the U.S. Census Bureau, 40 million United States citizens have moved annually over the last decade. Of those people who have moved in the United States, 84.5% of them have moved within their own state, 12.5% have moved to another state, and 2.3% have moved to another country.

Question Many modern trucks are powered by diesel engines, although small to medium size trucks with gas engines exist in the United States. The European Union rules that vehicles with a gross combination of mass up to 3,500 kg (7,716 lb) are also known as light commercial vehicles. Any vehicles exceeding that weight are known as large goods vehicles.

Question As most people have experienced, moving does involve having the appropriate materials. Some materials you might find at home or may be more resourceful to save money while others may choose to pay for everything. Either way materials such as boxes, paper, tape, and bubble wrap with which to pack box-able and/or protect fragile household goods. It is also used to consolidate the carrying and stacking on moving day. Self-service moving companies offer another viable option. It involves the person moving buying a space on one or more trailers or shipping containers. These containers are then professionally driven to the new location.

Question During the latter part of the 20th century, we saw a decline of the trucking culture. Coinciding with this decline was a decline of the image of truck drivers, as they became negatively stigmatized. As a result of such negativity, it makes sense that truck drivers were frequently portrayed as the "bad guy(s)" in movies.

Question In 1978 Sylvester Stallone starred in the film "F.I.S.T.". The story is loosely based on the 'Teamsters Union'. This union is a labor union which includes truck drivers as well as its then president, Jimmy Hoffa.

Question

As the American Interstate Highway System began to expand in the 1950's, the trucking industry began to take over a large market share. That is, a large share of the transportation of goods throughout the country. Before this era, trains had been relied on to transport the bulk of the goods cross country or state to state. The Interstate Highway System was influential as it allows for merchandise to travel door to door with ease. Since then, truckload carriers have taken advantage of the interstate system, especially when performing a long distance move. Typically, they bring the merchandise from one distribution center of the country to another part of the country. The increase in truckload freight transportation has reduced the time it takes to transport the goods. Whether the freight was manufactured or produced for the different areas internationally, the time it takes to transport goods has decreased dramatically.
 

Question The Dwight D. Eisenhower National System of Interstate and Defense Highways is most commonly known as the Interstate Highway System, Interstate Freeway System, Interstate System, or simply the Interstate. It is a network of controlled-access highways that forms a part of the National Highway System of the United States. Named after President Dwight D. Eisenhower, who endorsed its formation, the idea was to have portable moving and storage. Construction was authorized by the Federal-Aid Highway Act of 1956. The original portion was completed 35 years later, although some urban routes were canceled and never built. The network has since been extended and, as of 2013, it had a total length of 47,856 miles (77,017 km), making it the world's second longest after China's. As of 2013, about one-quarter of all vehicle miles driven in the country use the Interstate system. In 2006, the cost of construction had been estimated at about $425 billion (equivalent to $511 billion in 2015).

Question The word cargo is in reference to particular goods that are generally used for commercial gain. Cargo transportation is generally meant to mean by ship, boat, or plane. However, the term now applies to all types of freight, now including goods carried by train, van, or truck. This term is now used in the case of goods in the cold-chain, as perishable inventory is always cargo in transport towards its final homeEven when it is held in climate-controlled facilities, it is important to remember perishable goods or inventory have a short life.

Question In 1991 the film "Thelma & Louise" premiered, rapidly becoming a well known movie. Throughout the movie, a dirty and abrasive truck driver harasses the two women during chance encounters. Author Michael Dunne describes this minor character as "fat and ignorant" and "a lustful fool blinded by a delusion of male superiority". Thelma and Louise exact their revenge by feigning interest in him and then blowing up his tanker truck full of gas.

Question The 1980s were full of happening things, but in 1982 a Southern California truck driver gained short-lived fame. His name was Larry Walters, also known as "Lawn Chair Larry", for pulling a crazy stunt. He ascended to a height of 16,000 feet (4,900 m) by attaching helium balloons to a lawn chair, hence the name. Walters claims he only intended to remain floating near the ground and was shocked when his chair shot up at a rate of 1,000 feet (300 m) per minute. The inspiration for such a stunt Walters claims his poor eyesight for ruining his dreams to become an Air Force pilot.

Question The Federal-Aid Highway Amendments of 1974 established a federal maximum gross vehicle weight of 80,000 pounds (36,000 kg). It also introduced a sliding scale of truck weight-to-length ratios based on the bridge formula. Although, they did not establish a federal minimum weight limit. By failing to establish a federal regulation, six contiguous in the Mississippi Valley rebelled. Becoming known as the "barrier state", they refused to increase their Interstate weight limits to 80,000 pounds. Due to this, the trucking industry faced a barrier to efficient cross-country interstate commerce.

Question Ultra light trucks are very easy to spot or acknowledge if you are paying attention. They are often produced variously such as golf cars, for instance, it has internal combustion or a battery electric drive. They usually for off-highway use on estates, golf courses, parks, in stores, or even someone in an electric wheelchair. While clearly not suitable for highway usage, some variations may be licensed as slow speed vehicles. The catch is that they may on operate on streets, usually a body variation of a neighborhood electric vehicle. A few manufacturers produce specialized chassis for this type of vehicle. Meanwhile, Zap Motors markets a version of the xebra electric tricycle. Which, believe it or not, is able to attain a general license in the United States as a motorcycle.

Question A Ministry of Transport (or) Transportation is responsible for transportation within a country. Administration usually falls upon the Minister for Transport. The term may also be applied to the departments or other government agencies administering transport in a nation who do not use ministers. There are various and vast responsibilities for agencies to oversee such as road safety. Others may include civil aviation, maritime transport, rail transport and so on. They continue to develop government transportation policy and organize public transit. All while trying to maintain and construct infrastructural projects. Some ministries have additional responsibilities in related policy areas as mentioned above.

Question Heavy trucks. A cement mixer is an example of Class 8 heavy trucks. Heavy trucks are the largest on-road trucks, Class 8. These include vocational applications such as heavy dump trucks, concrete pump trucks, and refuse hauling, as well as ubiquitous long-haul 6×4 and 4x2 tractor units. Road damage and wear increase very rapidly with the axle weight. The axle weight is the truck weight divided by the number of axles, but the actual axle weight depends on the position of the load over the axles. The number of steering axles and the suspension type also influence the amount of the road wear. In many countries with good roads, a six-axle truck may have a maximum weight over 50 tons (49 long tons; 55 short tons).