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Official Van Lines

4/5

Toll Free

(201) 288-1155

Phone

(201) 288-1155

Our Office

121 Donaldson Place #2

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08:00 AM - 21:00 PM

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Customers Reviews

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Paula Weder

Feb. 23, 2022, 12:43 a.m.

Don't do it. You'd be better off carrying them on your back, they'll get there quicker! They will tell you it will be 10-14 days for delivery and by the time you get your things it will have been 50 days. They will be impossible to get ahold of and when you do they will be vague and stall. When you finally start losing your patience they will get nasty. When they say they'll call you the next day with an update, they won't. When you challenge the contract they'll make up new information. They'll tell you you'll get notice the day before delivery, but you may not. We were told that Colorado was really far away when we complained that delivery was taking too long. Funny they didn't have problems booking a delivery to Colorado. When we did get notice of delivery it was the same day about 6 hours ahead of time. Delivery took place into the evening. (Note the delivery crew was the only saving grace to our Official Van Lines experience.) Finally, when you want to believe that a truck with your belongings can break down and sit in Ohio for 2 weeks just to keep some sanity you'll find out that it couldn't have been in Ohio as your EZ pass packed in your boxes tripped the toll 2 weeks after the said the truck broke down. This company will LIE repeatedly. The truck is broke down in Ohio must be the go to response as they stayed consistent on that one. Don't do it. Take our word for it, not worth the headache. We thought that we made a good choice and we're sure all movers have these stories, but we can with good conscience tell you to go elsewhere. We have our things now, but we did not receive a discount equitable to the # of business days that it was late for delivery nor equivalent to the amount of items that we had to purchase to make up for a truck taking 35 business days (50 days) that it took for the truck to arrive. Don't make the same mistake we did.

Ruben Ray

Feb. 23, 2022, 12:43 a.m.

I was moving from two separate storage to 2 bedroom apartment. They were super-fast, efficient, and nice and nothing was damaged in the process. Best moving experience ever - and it's my 11th time moving. Loved them! Totally recommend them!

William Robinson

Feb. 23, 2022, 12:43 a.m.

My wife and I sold our house and bought a new house. We had heard amazing things about Official Van Lines and so we gave them a call. At the time of the initial phone call to set up an estimate I knew this was the company we wanted to move us. There was a 10 day difference in closing on our house we were selling and the house we were buying. They were diligent about calling and checking in, as were we in giving them updates. They held all of our belongings on the truck until we got a close date on our new home. They guys that moved us out and moved us in were so friendly and treated our belongs like they were taking care of their own stuff. Nothing was lost or damaged in the process. I can't say enough good things about this company and would highly recommend them to anyone moving.

John Bartels

Feb. 23, 2022, 12:43 a.m.

Official Van Lines were excellent. These movers were about the business. They came ready on time to work and began immediately. They were up and down, quick, and efficient. They moved all our boxes up and even assembled our bed well within the time frame. The booking process was simple. I messaged them and was sent an invoice via email. I called and left a deposit and that was it! I would recommend these movers in a heartbeat.

Matthew McLemore

Feb. 23, 2022, 12:43 a.m.

There is very high stress of shifting and it gets worse if you don't get the right moving company. We're glad we found this service. It is easy to book and it makes tracking data convenient for you. You must guarantee that you ship the product without loss and right on time. I had a really good experience. Okay! Recommended!

Judy Grove

Feb. 23, 2022, 12:43 a.m.

Official Van Lines was absolutely fantastic. They were completely reliable, trustworthy and on-time for all pick-ups and drop-offs. The 4 gentlemen who helped with our move were efficient, hard-working and very easy to get along with... even when unanticipated challenges arose! I will continue to use Official Van Lines again and again and refer them to anyone I know that is moving.

Sara Corbitt

Feb. 23, 2022, 12:43 a.m.

This was our 4th move and we've always used different companies. So, speaking from experience, these guys are good. The quote was reasonable. They didn't change the scheduled date and were on time, and I've seen the opposite of that too many times. The movers acted like professionals. No overcharges and my belongings came in good shape. We would try them a second time for sure!

Kathleen Lamb

Feb. 23, 2022, 12:43 a.m.

Official Van Lines was the best! Apparently my lease ended sooner than expected so I needed some help to move out. I called them up and within a few hours they came through. I was very conscious if we would finish because of how much stuff I had, but within an hour or less they had moved everything out. On top of that they packed the haul so well, because when I arrived at my new place not a single thing was broken!! I highly recommend these guys they are super nice and the price is super great. I felt like I was paying too little for how much work they did honestly! Great company that I will definitely use again!

Anthony Johnson

Feb. 23, 2022, 12:43 a.m.

We were very pleased with the job Official Van Lines did for us in moving our 43 boxes and personal items in CA. The men were friendly and professional, as well as very efficient. They arrived at their destination in the evening at a time that was inconvenient for our son, who was overseeing the unloading of our stuff. They very graciously changed the time to the next morning, and all went as it should. We would highly recommend Official Van Lines to anyone we know who is moving. Thanks for a job well done.

Chris Jones

Feb. 23, 2022, 12:43 a.m.

Really good job. Thanks you guys for help and excellent job. This Company cares about detail and is prepared for each's great situations. Care about the customer's needs and everything is done perfectly. All things were well secured, packaged and transported securely. Good organization and working time. I would recommend to anyone who wants to carry out a needs professional help. Thanks you Official Van Lines.

John Smith

Feb. 23, 2022, 12:43 a.m.

Overall an efficient experience,but i think it would benefit future customers if the parking policy could be make clearer to staff and customers in most cases the parking situation is beyond the customer's control. Overall they were fast and reasonable value, but the communication from the staff was inadequate.

Ashley Taul

Feb. 23, 2022, 12:43 a.m.

My husband and I moved a week ago, from our 3 bedroom house. We were very impressed by our Official Van Lines - they were all very professional, took such great care with our belongings, and worked incredibly hard as a team. We couldn't be happier with how it all worked out, and will definitely be calling them again for our next move!

Robert Wulff

Feb. 23, 2022, 12:43 a.m.

I booked my move the week before we wanted to move and found the plastic moving boxes to be excellent when they were delivered a few days before our move on the weekend. On moving day, the crew which came were very efficient and the move took less time that we thought it would. The friendly and helpful team made moving house much smoother than the last time we moved.

John Rodriguez

Feb. 23, 2022, 12:43 a.m.

Great experience of going from one city to another. They were super-fast, careful and courteous, three-man crew. Once, in the rhythm, I would believe them. AND I'm recommending these guys to you people.

Teresa Post

Feb. 23, 2022, 12:43 a.m.

I was very pleased with all aspects of the move, from customer service, when i booked my move, through to the placement of my furniture when it was delivered. The employees of Official Van Lines are polite, curious and very professional. They took great care in wrapping my furniture and everything was in good shape when it arrived. So much better than trying to move myself.

Christopher Gonzalez

Feb. 23, 2022, 12:43 a.m.

We were very concerned about our moving since after moving several times within the past years, we were never fully satisfied with any of the moving company we used. This time was different. But Official Van Lines proved everyone else wrong. They were also very friendly and sincerely caring. I would definitely work with them again. Thank you so much!

Tony Payne

Feb. 23, 2022, 12:43 a.m.

They were courteous, clean, considerate, and made the whole day go as smoothly as possible. Our movers, Michael and Ron, worked incredibly hard and treated my belongings with care. They respected my time and made every effort to go above and beyond great customer service.

Emily Helms

Feb. 23, 2022, 12:43 a.m.

1 and his team were incredibly professional and moved us out in just over one day. The move seemed effortless for them and with around 600 books and some heavy furniture, as well as the usual 14 years worth of stuff we were very impressed with the service and the reasonableness of the cost. Would highly recommend Official Van Lines. No fuss, excellent service, very efficient on move a day itself. Thank You.

Missy Moore

Feb. 23, 2022, 12:43 a.m.

I would like to thank Official Van Lines for helping to make my brother's recent move a painless experience. The service rendered is impeccable and trustworthy. The crew is very helpful and courteous. I would recommend this company to anyone looking for good movers.

Susan Clark

Feb. 23, 2022, 12:43 a.m.

I was searching for a good moving company last week. The reason is my husband and his new job. These people were great! And definitely the service was error less. The guys who did the moving were polite, worked steadily and efficiently asked questions when needed. Very professional people, I must say.

Emma Petty

Feb. 23, 2022, 12:43 a.m.

The movers arrive on time to perform very professional skills of moving my house like a superman spirit. They are also very skilled in packing boxes and they do the carrying carefully. The price is also very reasonable and the movers are both nice people. I really recommend them.

Mikkel Jessen

Feb. 23, 2022, 12:43 a.m.

Official Van Lines moved my stuff in quick time like almost took 3 hours to them. They came on time packed everything. They were so careful and it was great knowing them. 100 marks for their service.

Jay Bradfield

Feb. 23, 2022, 12:43 a.m.

DO NOT USE! WORST SERVICE EVER!!! MAKE YOU PAY CASH FOR PICKUP & DELIVERY WITH NO RECEIPT - After speaking with Jason who is apparently the owner, he never told me they were a broker otherwise I never would have used them. Our items were loaded and unloaded multiple times very poorly. Everything we didn't pack ourselves such as furniture, was damaged or lost. I am missing the back to my sectional, and they have no clue where it went. Yet when they were unloading our items, they asked my husband to tell them which mattress was ours because they didn't know. He could have easily said someone else's was our's and they would have had no clue. They were late for both pick-up and delivery because they trucks broke down. Although all the trucks are rentals to begin with. We were told our price would go down if we got rid of stuff, yet after cutting my initial list of items in half, my bill went up another $1200. We were expected to pay for pick-up and delivery in all cash which was over $3000, and no one could give me a receipt. I had to create one myself. Communication was awful from start to finish, and when I tried to call to get updates, I was told I just had to be patient and wait. They are simply in business because they lie about their services and then once you agree there is no getting out of it because they refuse to give you a refund, and chalk everything up to the fact that everything is simply a quote or an unavoidable problem. Now I'm trying to file a claim and I can't seem to get the correct information I need to do so from anyone.

Hal Alatorre

Feb. 23, 2022, 12:43 a.m.

It was a pleasure working with N company. They were exceptional in packing, they wrapped all the stuff and packed it within a limited amount of time. I was shocked at the speed they were working on. I am very satisfied with their service. Amazing work!

Donald Naquin

Feb. 23, 2022, 12:43 a.m.

It was a pleasure working with Official Van Lines. They were exceptional in packing, they wrapped all the stuff and packed it within a limited amount of time. I was shocked at the speed they were working on. I am very satisfied with their service. Amazing work!

Angela Farmer

Feb. 23, 2022, 12:43 a.m.

Official Van Lines is far the best moving service. The way they handled the furniture. We also opted to have them pack up our kitchen for us on the day of the move and that was a big help. Official Van Lines and Team did an awesome job. Thank you. Will definitely recommend them.

Greg Epstein

Feb. 23, 2022, 12:43 a.m.

I highly recommend Official Van Lines. They are true professionals. We also stored everything with them for 3 months. Everyone I interacted with was professional and efficient. The final cost was under the estimate which was really nice. Highly recommend.

Denise McDonough

Feb. 23, 2022, 12:43 a.m.

Packers came and worked hard straight through, made sure everything was cared for. They made my relocation very easy and I'm grateful for them. We were pleased and quite satisfied with our choice in hiring Official Van Lines and extremely grateful for their professionalism.

Chelsey Brodie

Feb. 23, 2022, 12:43 a.m.

I have used these guys on several occasions for moves, always found them to be on time and reliable and the bill to be what they said it was gonna be. They work great and professionally and these guys are really honest. They are always my first choice when it comes to moving.

Lawrence Longmire

Feb. 23, 2022, 12:43 a.m.

Everything went smoothly and as expected. Our move was complicated, involving three locations, valuable antiques and artwork and potted plants from our garden. I couldn't have had a better experience. The packers and movers were very careful and friendly and the foreman was helpful and ran the move expertly and efficiently. I would highly recommend Official Van Lines to anyone.

David Calvo

Feb. 23, 2022, 12:43 a.m.

With Official Van Lines, I was fortunate! This was a marvelous moving experience from start to finish. The crew of Official Van Lines helped a lot, they are not only good, but kind, easy and efficient in moving in a day. I will strongly suggest them and use them again, if necessary.

Hannah Bosco

Feb. 23, 2022, 12:43 a.m.

We had a terrible experience with a very well-known, large moving company. We switched our move over to Official Van Lines, and they were absolutely amazing. The crew was polite, careful, and very fast. In the end they beat the quoted price and did it with a smile. If you need hassle free moving experience then Official Van Lines should be your first call.

Anna Caron

Feb. 23, 2022, 12:43 a.m.

I contacted Official Van Lines for a long distance move. I am proud to say that they handled all of my belongings very well. They were quick and courteous and made the job look easy. I could tell they had been doing this for some time. Anybody looking to do a short or long haul move I'd recommend that you go with Official Van Lines.

Heather Moore

Feb. 23, 2022, 12:43 a.m.

It's the genuine, hard-working moving service I've ever been using. We used them twice and they were nice, fast and respectful. Their prices, particularly given the quality of their work, are highly reasonable.

Betty Jackson

Feb. 23, 2022, 12:43 a.m.

Not happy with their service. Talked to Alex, schedule my move 3 weeks in advance. My confirmation states that they will arrive between 9am to 11am. They did not show up until 3pm. I had to flagged them as they road up and down my street. All I received was a old man and one young man they both could not speak English. All I had was my bed two night stands and two tv's with 13 boxes. Why did my move take 5 hours to complete my move? What a rip off!!!!!! I will never used this company again.

Dorothy Pollard

Feb. 23, 2022, 12:43 a.m.

What a great moving experience we had. From starting of call booking to end of unpacking the stuff, they were in contact for every query and need. I am grateful to you for this amazing customer service.

Kevin Sabo

Feb. 23, 2022, 12:43 a.m.

Official Van Lines gave me the best quote. I checked with other companies but heir quote was very great. All services included with a very reasonable quote. Service was very good, those who were packing boxes were very careful in packing and moving team was also careful. All good are shifted to new place without any damage.

Nadine Raker

Feb. 23, 2022, 12:43 a.m.

I worked with Max while moving my furniture. He knows who is best in what so he managed it so well. None of our items got damaged even a bit. Everything I safely reached and unboxed at my new place. Thank you so much Official Van Lines for a great move.

George Lotz

Feb. 23, 2022, 12:43 a.m.

Have Used Official Van Lines for the second time. From the front office to the moving crew, always a positive experience. The front manager is always on top of things, and is very professional. They arrived on time and carefully packed my things. They unboxed my stuff as well. it was a great working with these guys.

Emmaline Schoen

Feb. 23, 2022, 12:43 a.m.

Do not use this company! The estimate they gave me was around only half of what it actually cost (they didn't tell me this until all my stuff was already on the truck!) Then a few days later, after they took my stuff and before they were scheduled to deliver it in my new city they informed me that they were very busy and they would need to delay delivering all of my belongings for 2 month! The only way I could get my stuff earlier was to pay almost $500 for early delivery. They also broke several items when unloading. Worst experience I could imagine. Total rip off, expect to pay more than 2 times your quote.

Kara Lind

Feb. 23, 2022, 12:43 a.m.

I had a privilege to work with Official Van Lines and the staff was professional and organized. It hello me and my Dad's car to be transported from with care. They were actually able to pick up the car the following day and it made it to the destination uneventfully and rapidly. We met the driver. He was courteous and professional. They kept in touch with us throughout to let us know arrival times, which helped us to organize the pick up and drop off efficiently. We appreciate their professionalism and would not hesitate to use their services again.

Janet Pendelton

Feb. 23, 2022, 12:43 a.m.

Best Official Van Lines out there. I normally don't write reviews, but I feel that it's important to acknowledge such a great company. They are professional and have an excellent businessman, very prompt, friendly workers and quote reasonably cheap. The team is extremely attentive to his customers' needs. If you're moving, they are the best moving company for transporting your vehicle in a safe and timely manner. They are safe and trustworthy. They worth a try. The best movers. Highly recommended.

Greg Dela

Feb. 23, 2022, 12:43 a.m.

It was a great experience with Official Van Lines. Micheal gave me an estimated time frame for pickup and delivery and I received the vehicle in that time frame. it was very easy to reach and answered all questions during the process. I will continue to recommend Micheal because he successfully coordinated the transport of my vehicle down the Tempe,AZ affordably and reliably.

Diane Isberg

Feb. 23, 2022, 12:43 a.m.

The team I had gotten worked perfectly with what I needed it for. I had a lot of furniture from my old house that wouldn't fit in my new house and I had to have somewhere to put it. I'd tell others to definitely use Official Van Lines as they are the only moving company here who not only help you in moving but also provide you a proper hand for

Wesley Scott

Feb. 23, 2022, 12:43 a.m.

I loved using a moving team that would go this around. The whole team was so awesome and so patient. I was also pretty picky but they remained sweet and helpful the entire time. They helped me by moving me to the perfect place. She even connected me with their concierge team to see the move all the way through. I would love to use them again in the future.

Raymond Dowdy

Feb. 23, 2022, 12:43 a.m.

I must say they are the great workers. Official Van Lines and their crew are fantastic. They cared about my property and the speed was money saving. He will work with you on speed and advise you of the time remaining. They are the best movers who make sure to do all the things in right manner. I had a great experience working with them. Highly recommended.

Paul Divine

Feb. 23, 2022, 12:43 a.m.

Our experience was awesome from the moving team by Official Van Lines. There were 3 people in total. They all from the team worked so hard and with care of our belongings. The whole boxes were packed and loaded with care and in a way that nothing inside the box got even a scratch. I am happy with the moving experience.

George Holman

Feb. 23, 2022, 12:43 a.m.

Official Van are the best moving team you will have. The crew members are professional and energetic. The team made this one of the easy going moves possible for me. I also wanted to just let everyone know that I would 100 percent recommend Official Van for any of your moving. They have the best possible moving team working as a unit.

Julia Cannon

Feb. 23, 2022, 12:43 a.m.

I'm so happy with the move been movers. They did everything beyond limits to make sure we get the best of everything. I don't have proper words to express my happiness! Finally, I moved to my lovely new place! Such a relief! I loved the job the guys did. So friendly. They followed all my instructions without any shade of hesitation! Use Official Van Lines if you are moving!

Judy Stclair

Feb. 23, 2022, 12:43 a.m.

It was a wise move with Official Van Lines, indeed. The guys were really pros. They took extra care so that there are no walls broken or sides damaged in the rented house. It would have cost me extra if something went wrong. But, they made sure it was all perfect and were utterly patient when packing goods, loading them. Thanks guys, I appreciate your service.

Nancy Cardoso

Feb. 23, 2022, 12:43 a.m.

Very satisfied with this company. They were on time just like they said they would be and very quick in responding to my questions and inquiries. The movers as well did an amazing job, throughout the pickup they were very friendly and I knew I could trust them with my belongings. I would recommend using this company.

Kelly Klein

Feb. 23, 2022, 12:43 a.m.

Official Van Lines is top notch. Not the best price but I'm a firm believer in the fact that you get what you pay for. I recently moved from B to A. I'm very happy with that service they provided and would like to recommend them. Well done. I would highly recommend their services to everyone. They are the best movers.

Bruce Frankel

Feb. 23, 2022, 12:43 a.m.

The Official Van Lines provides great services to their customer and they do their work with heart and soul. The attitude of the team of Official Van Lines is very genuine with their customers. This team was absolutely fantastic from start to finish. The best moving team of any of our moves. Great job done. I'll surely recommend you guys to my friends.

Connie Simpson

Feb. 23, 2022, 12:43 a.m.

We were very happy with the work from all Official Van Lines. They are a real company that does quality work. They understand that moving can be expensive so they try to help the client save as much money as possible whether it be downsizing or just flat out discounting the move. They arrived on time and very friendly I would use them again and recommend them to others.

Alana Hammny

Feb. 23, 2022, 12:43 a.m.

My sister moved a few years back so my family and I decided to move closer to her because we recently had a new baby boy. I hired Official Van Lines to move our belongings. When I called them, they gave me a very reasonable quote. The woman on the phone was very friendly and seemed quite experienced. The move went exactly how she explained it to me. I am so happy with Official Van Lines.

Stephen Lewis

Feb. 23, 2022, 12:43 a.m.

These guys really took their time moving 25 boxes 2 TVs and a dresses from lower Manhattan to midtown. I expected to pay around 300 because I know they quote low to get a job. But when they arrived and park their contraption nearly a block away saying they can't risk a ticket and trying to make me responsible for it by having me sign a paper I knew they were shady.

John Brown

Feb. 23, 2022, 12:43 a.m.

The job was June to August 2018 from San Diego to Hawaii.. This company is completely unprofessional and claim they "care" when they DO NOT... The packing was horrible, over $5000 worth of damage to furniture and household goods shoddily packed and over $7000 over-budget on the original bid... many things were also MELTED..

Clarence White

Feb. 23, 2022, 12:43 a.m.

My son moved from North Carolina to Ohio. The move went smoothly. However, after the movers left, my son noticed that the knob on his washing machine had gotten broken during the move. Major Van Lines indicated that they would pay for the damages. However, it's been 3 months and we haven't seen anything! I have contacted them repeatedly!!!

Wynona Villanueva

Feb. 23, 2022, 12:43 a.m.

We had Official Van Lines to come to us to make an inventory list for us. After 2 hours, we got email and our estimate for the move which was pretty reasonable. We got a price that was over 4 thousand dollars cheaper than other companies. We booked them and I kid you not they turned out to be the best movers we ever worked with.

Richard Quintana

Feb. 23, 2022, 12:43 a.m.

Official Van Lines arrived as scheduled and were courteous and professional. They explained the fees clearly and arrived shortly before scheduled time. The move was completed within the estimated time and free of incidents. I would recommend Official Van Lines.

Annette Mears

Feb. 23, 2022, 12:43 a.m.

After many phone calls, no return calls, going to corporate offices and finally being told that they could do nothing except file a report I was given a "good will" gesture of $200. My estimate was $14,235 and by the contract I paid $12,670.

Jesus Slyvain

Feb. 23, 2022, 12:43 a.m.

We have used professional movers several times, and we've never had a better experience than our recent move using Official Van Lines. The pro move estimate turned out to be extremely accurate and was far less expensive than the competitive bids. I would love to recommend these movers to all.

Jacqueline Davis

Feb. 23, 2022, 12:43 a.m.

Friendly, professional, and responsive! I sought out three quotes, and Official Van Lines was actually the only company that responded to me. They made my relocation very easy and I'm grateful for them. I definitely plan on referring them to my friends and using them in the future if I need.

Jeffery Andrea

Feb. 23, 2022, 12:43 a.m.

I had one of the most excellent and professional move ever. This move could not have been any better. We were very lucky to have such a professional movers team for our move. Overall, the move worked well and my stuff arrived across the country in good shape and timely manner.

Melissa Rhonda

Feb. 23, 2022, 12:43 a.m.

I had actually hired an entirely other moving company who completely dropped out at the last minute. We were scrambling when we called Official Van Lines. This was my first time of moving alone. Not only the team from Official Van Lines manages to calm me down but they got us scheduled and make it possible within 2 hours, this was something I can always be thankful to them.

Nicholas James

Feb. 23, 2022, 12:43 a.m.

Please spend the extra money to hire professionals! I had thee most horrible experience with this company. Movers were ok, but didn't wrap certain things that I requested to be wrapped, and tracked mud in my house. After my things were moved to the new location, I had to wait 45 mins for them to finalize my payment. Mover waited in my home while his manager couldn't be reached. WEEKS later I spoke with Van I. for some resolve - he initially refused to give his name and has not gotten back to me as he promised. I would NEVER go through them again.

Richard Nichole

Feb. 23, 2022, 12:43 a.m.

What a great moving team Official Van Lines are. Everyone on the team was great. Their drivers, who dropped off our things were prompt and courteous. The individuals I spoke with by phone to modify some scheduling were great to work with. Overall, I had the best moving experience. They are the best.

Agnes Dumas

Feb. 23, 2022, 12:43 a.m.

Their team was absolutely amazing!! I must say I am extremely satisfied with their service. they were punctual and worked really hard. they showed great skills while moving my piano it was heavy and large in size but these guys moved it without any issues.

Kevin Rivera

Feb. 23, 2022, 12:43 a.m.

The crew did an amazing job moving my apartment from Glendale to Sherman Oaks, CA Amazing workers, super friendly and rate is fair. I would love to move by these guys again.

Richard Gilmore

Feb. 23, 2022, 12:43 a.m.

Official Van Lines crew moved our small one-bedroom apartment locally in about 3 hours. These guys were awesome. They were very friendly and easy to work with. The price was very affordable. I never had such a great moving experience with any moving company. I am so happy to sue them. Highly recommended to all.

Janice Hays

Feb. 23, 2022, 12:43 a.m.

I had a good and easy move! Very nice guys that did everything neatly. Everything was wrapped and protected, small items were carefully packed in the boxes. And very important, movers were fast, I didn't get that feeling I was ripped off. Truly recommend Official Van Lines!

Jesse Williams

Feb. 23, 2022, 12:43 a.m.

These guys from Official Van Lines were amazing. The movers were on time. They were all very efficient, polite, careful people. They even helped accommodate us with an on the fly change of plans: because of emergency work.

Fred Bradwell

Feb. 23, 2022, 12:43 a.m.

This company is amazing overall. The Official Van Lines were all so caring and careful with our stuff. They were so friendly and felt like they cared about our belongings. They had an amazing price and very professional throughout. I recommend the movers to all.

Ryan Cannon

Feb. 23, 2022, 12:43 a.m.

Official Van Lines team of movers were incredible professional and efficient. Within 3 hours, my whole apartment was packed up and ready to move. They loaded everything up super quickly and moved it into my new apartment, and my stuff arrived in perfect condition. I highly recommend them to all.

Erika Daniels

Feb. 23, 2022, 12:43 a.m.

Crew made this process so simple and effective. These guys went full force and helped us pack everything very quickly. They were in communication and with no delay. I am very impressed with the company and crew too. I surely recommend Official Van Lines.

Jesus Alan

Feb. 23, 2022, 12:43 a.m.

Official Van Lines were great to work with. They send me 4 guys who worked with me. The whole moving crew were great. They were not only fair, in all respects, but willing to accommodate those extras that occur, in such a move. This was the best moving experience in all the expects. I had a great move with them. Highly recommended.

Sophia J Deel

Feb. 23, 2022, 12:43 a.m.

UNACCEPTABLE. They weren't expecting me to empty unit so quick. It took 45 min to pry door open. I called to file a complaint with John, the office manager. As I finished explaining my losses, he said "I'm gonna lawyer up". I was shocked, since I was the one complaining. I never received an apology or compensation. In addition, I have to pay $800 for a new storage unit door that they jammed up. Company denies any responsibility . What really shocks me is the owner, Shimone, was part of the moving crew. He allowed for my belongings to be tossed around. For all I know he did the tossing.

James Kennedy

Feb. 23, 2022, 12:43 a.m.

I and my wife had never hired any moving company. This was our first time. It was suggested by one of our friend. We never thought that moving will be this much easier with them. There were many issues and problems but they dealt with them very efficiently.

Jerry Slye

Feb. 23, 2022, 12:43 a.m.

We are pleased with Official Van Line's team. They all did a good work at a reasonable price. Moved from a 2nd story town home to a house 10 miles away. Multiple items had to go over our 2nd story balcony onto the lift below. No damage to any of our items that we have found. I recommend them to all.

Kimberly Snow

Feb. 23, 2022, 12:43 a.m.

We used Official Van Lines last week and it was a nightmare. From delayed delivery of our furniture, to lack of communication and damage done that was not fully paid for (500 lb piano broken = $300 damage repair which is within limits of contract. They pay us $100 and act like we should be happy with that. My grandparents antique piano we entrusted to them. Big mistake.) The delay was susposedly due to a broken down truck, but I heard the movers talking and wondering why they were using this truck because it had known issues. I became suspect of the "broken down truck" excuse when another load of furniture going to a nearby area ended up on the truck. It was a long distance move. I know the moving industry is known for its lack of integrity but the way they conducted themselves was not only frustrating but shady. Steer clear!

Steven Mayberry

Feb. 23, 2022, 12:43 a.m.

Moving with Official Van Lines have been one of the most stressful and frustrating experiences in my life, I highly suggest you use any other moving company! It started off bad and just got worse and worse. To start they never called to gave a specific pick up time during my 3 day window like they said they would. On the 3rd day I called and finally got a specific time but they showed up late! You get a 1-10 day window for drop off, I was never told it only included business days and they pushed back the start on my drop off window by 2 days for no reason after I was told the window started on pick up day. Finally on day 16 after pick up or what they considered the end of my 10 day window I was told my delivery would be 3 days late even though I was told my truck was on its way. When the truck with my furniture finally came 19 days after pick up, the driver refused to pull into the gates of my apartment property. The driver showed up 2 hours late and was extremely rude. He wanted me to pay an extra $200 and wait even longer for him to find a smaller truck to bring on the property. I refused to do that and I even had the property manager tell him that she has seen large moving trucks have no problem entering the property before. The movers were being extremely unhelpful and did not want to do their job and move my stuff into my apartment. I showed them where my building was and that it was not far, I suggested that if he refuses to dive on to the property that he should move my stuff to my apartment from where he parked the truck. He refused to that even though I only live in the second building from the gate. The movers removed all of my furniture from the truck outside of the property and my boyfriend and I had to move all the the furniture and boxes from the truck into my apartment ourselves! The movers left my belongings on the side of the road in the rain for me to move! My dresser was damaged during the move. I had asked them to keep the blankets on the furniture (it was raining) and if I could use the dolly because moving materials was included in the price I paid. Again, the mover refused, after I said I would obviously return it all, but he said he did not want to wait for me to do his job and move my stuff. DO NOT EVER USE THIS COMPANY TO MOVE!

Dalia Barnes

Feb. 23, 2022, 12:43 a.m.

Mike was helpful and transparent in providing us with specific pricing packages that met our needs. Mike and Max were my movers. They were very fast, on time, courteous, and upbeat even in the face of my fifth floor walk up. They even disassembled my bed for me. Thanks! Recommended!

Patricia Hernandez

Feb. 23, 2022, 12:43 a.m.

Official Van Lines provided us a quick, clean, friendly service without busting our budget. The movers showed up on time and stayed till every part of the job was done. They followed direction and offered suggestions when needed. Thanks, guys! I surely suggest them to everyone who is moving!

Kimberly Towns

Feb. 23, 2022, 12:43 a.m.

They were professional all the way! They were fast and efficient and extremely respectful towards us and our belongings too. Great from the booking, to packing to moving to un-packing! Best movers in town. Highly highly recommended!

David Clifton

Feb. 23, 2022, 12:43 a.m.

They were available on short notice. I hired them night before thanksgiving to move some large furniture out of my apartment to my storage unit. They weren't the cheapest quote I got. However, they were quick and very polite. They treated me and my stuff with extreme respect and care. Surely recommended!

Catherine Roger

Feb. 23, 2022, 12:43 a.m.

I've moved a number of times before, all without movers, and I have to say, I'm never going back to other movers after hiring Official Van Lines. Three guys moved an entire 2 bedroom home in 2 1/2 hours. They went up and down flights of stairs without so much as a break. They were very fast and efficient. Nothing was broken or lost. Definitely recommended!

Patricia Demuth

Feb. 23, 2022, 12:43 a.m.

I used Official Van Lines for an international move because they told me they could do it in 8-10 weeks tops. The initial experience was great - quick responses and helpful service. Unfortunately, the move took twice as long as promised. When I inquired several times about why this happened or if there would be compensation, the response was either delayed or I never received one. I even emailed the employees I worked with a final time to see if they could simply communicate the explanation as to why it happened. No response again.

Ruby Sifford

Feb. 23, 2022, 12:43 a.m.

We had a great experience using Official Van Lines. They were on time, efficient, professional, and very affordable. They treated and wrapped my items as if they were their own (even recommending a wipe down because it was raining). Would definitely recommend them!

Gloria Palermo

Feb. 23, 2022, 12:43 a.m.

DO NOT USE THIS COMPANY !! They are just rogues out to cheat people. They quoted me 2000 dollars for my move and charged me 4000 on the actual day. I was in tight corner with everything including tickets planned , so had no option ! They stopped returning my emails and calls after charging me money. My stuff was delivered at their leisure and of course, lot of items were missing. Do not make your move a lasting pain and stress.

Nancy McLaughlin

Feb. 23, 2022, 12:43 a.m.

Thanks to my representative form Official Van Lines for such an amazing move. These guys were awesome. I recommend you highly and would love to tell everyone about you for more clients to your business. Thumbs up Official Van Lines team for a great move.

victoria f

Feb. 23, 2022, 12:44 a.m.

DO NOT USE. They were a half hour late to pick up my things, & barely spoke to us while doing so. They were smoking while loading our items into the truck. Then things took a turn for the worst-after they left my mom discovered that her wedding band had been taken from the bathroom, in which both men had asked to use while moving my belongings. They left the bathroom trashed, toilet seat up, water and mud everywhere! Upon realizing this, we called the company and they basically told us they trust their men and that is that. Nobody else had entered our house in months due to COVID, and the ring has been in the same (hidden) place for months. We then proceeded to ask for our belongings (and money) back as we lost trust in the company. They would only give about $400 back, when we paid $1400+. We then followed through with the move, as that was a lot of money to lose. They had told us before we booked that the move would take about a week, yet my things took nearly 3 weeks to arrive. Upon arrival the movers had us sign a paper and did not say a word to us otherwise. They did not even tell us they were done unloading, and just drove away. I would NOT recommend this company to anyone, if i could give 0 stars i would.

Pat G,

Feb. 23, 2022, 12:44 a.m.

DO NOT USE THIS COMPANY. Run in the opposite direction. Possibly the worst experience I have ever had dealing with and company and it's employees. So, so shady. The salesman Nate quoted me one thing and told me how to pay. Then he could NEVER be reached again. The horror story moved onto dealing with someone in Miami , who seems to think he is playing the Al Pacino part in Scarface. Then the pricing and how you can pay it, changes at every point. You are basically held hostage and unable to get you belongings until you do everything they say. Even when I got the police involved and the officer tried to reason with them, no deal. They left with the belongings and came back next day. Extremely hard to communicate and understand each other. Things were damaged. They did a lot of smoking cigarettes and reminded you must wear masks. Do your research. These are not regular movers. Do yourself a favor, find a reputable moving company. This is not it. Do let them touch your belongings.

Bavana Sekhar

Feb. 23, 2022, 12:44 a.m.

Worst moving company ever. They were over 2 weeks late for delivery. All my furniture were either broken or damaged. They never answer calls. This company is full of hidden costs. They gave us an initial quote for 2000$ and we ended up paying 3000$. The customer service agent Steffany is extremely rude and unprofessional. She kept yelling at me every time I talked to her. Sales guy Anthony promised that they would re-assemble our furnitures upon delivery which did not happen. We had to call in someone else to re-assemble our furnitures. Worst part- their moving guys didn't even wear a mask. Run away from these people. Would give 0 stars.

Meredith Medina

Feb. 23, 2022, 12:44 a.m.

It has taken my wife and I almost a year to write this review given how terrible and frustrating it is to tell our experience with this company. It is by far the worst experience I have ever had with an organization. Long story short, we arranged to have our goods delivered on 1/24/2020 from Syracuse NY to Salt Lake City. We provided a pickup date and asked if that would work and the salesperson said it would not be a problem, there were plenty of trucks. The company showed up 4 days late to pick up our goods, which we already knew would make the approved drop off time impossible. They promised to get the goods delivered within a week and it was only later we found out from dispatch that trucks rarely go out west and there were none scheduled for several weeks. We tried to contact our salesperson who ghosted us the entire time. We finally received our goods in March. Before receiving our goods my wife and I received notifications that old credit cards we forgot in a box had been stolen and used in the surrounding area of the warehouse. The credit cards were in a lockbox, hidden in the comforter in a cardboard box. The lockbox was broken when we received it and the contents thrown around the inside of the cardboard box. The company denied any of their workers would do this but later acknowledged the restaurants where the cards were used were frequented by their staff. The moving company was nice enough to compensate us $300 for the inconvenience of our stolen cards. This was all before our goods had arrived. When we finally received our furniture, we noticed a box was missing, others had been opened and re-taped, furniture was broke, and several goods had been stolen. This included a PS4, Amazon Alexa, Digital Camera, souvenir money from abroad. We contacted the company in March and asked repeatedly to speak with the owners and other managers. The owner was apparently out of town in April, during Covid, at a conference and never returned our calls from March to August. The customer service lady made excuses, said he should call, and generally misled us while we tried to solve our problem. We filed a police report for the stolen goods but the investigation stalled with Covid. Every time we asked for arbitration information outlined in the contract they claimed not to know or will call back. We finally filed for arbitration in August and the Arbitrator said they could not rule on our dispute given it is a criminal case and the police would best be able to handle. At this point we stopped trying to find a resolution and just accepted how terrible and corrupt the company is. This company is terrible and the way they operate is atrocious. Do yourself a favor and never contact them.

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  • A moving company, removalist, or van line are all companies that help people as well as other businesses to move their goods from one place to another. With many inclusive services for relocation like packing, loading, moving, unloading, unpacking and arranging of items can all be taken care of for you. Some services may include cleaning the place and have warehousing facilities.
  • According to the U.S. Census Bureau, 40 million United States citizens have moved annually over the last decade. Of those people who have moved in the United States, 84.5% of them have moved within their own state, 12.5% have moved to another state, and 2.3% have moved to another country.
  • In the United States and Canada, the cost for long-distance moves is generally determined by a few factors. The first is the weight of the items to be moved and the distance it will go. Cost is also based on how quickly the items are to be moved, as well as the time of the year or month which the move occurs. In the United Kingdom and Australia, it's quite different. They base price on the volume of the items as opposed to their weight. Keep in mind some movers may offer flat rate pricing.
  • Many people are familiar with this type of moving, using truck rental services, or borrowing similar hardware, is known as DIY moving. Whoever is renting a truck or trailer large enough to carry their household goods may obtain moving equipment if necessary. Equipment may be items such as dollies, furniture pads, and cargo belts to protect furniture and to ease the moving process.
  • As most people have experienced, moving does involve having the appropriate materials. Some materials you might find at home or may be more resourceful to save money while others may choose to pay for everything. Either way materials such as boxes, paper, tape, and bubble wrap with which to pack box-able and/or protect fragile household goods. It is also used to consolidate the carrying and stacking on moving day. Self-service moving companies offer another viable option. It involves the person moving buying a space on one or more trailers or shipping containers. These containers are then professionally driven to the new location.
  • There many reasons for moving, each one with a unique and specific reason as to why. Relocation services, employee relocation, or workforce mobility can create a range of processes. This process of transferring employees, their families, and/or entire departments of a business to a new location can be difficult. Like some types of employee benefits, these matters are dealt with by human resources specialists within a corporation.

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