
Official Van Lines

AIA Movers is one of the listed shipping companies in your field also called OFFICIAL VAN
AIA Movers takes into thoughtfulness the view and critiquing our clients may give let.
have likewise disclosed to us that AIA Movers is the most intimately in this area. Learn our AIA Movers reviews below for substantiation.
AIA Movers is one of the listed shipping companies in your field also called OFFICIAL VAN
AIA Movers takes into thoughtfulness the view and critiquing our clients may give let.
have likewise disclosed to us that AIA Movers is the most intimately in this area. Learn our AIA Movers reviews below for substantiation.
Membership(s) & License Info.
MEMBER OF BBB: YES
LICENSE INFO:
US DOT # 2468122
ICC MC # 965836
INSURANCE ON FILE: $750,000
REQUIRED: $750,000
YEAR OF ESTD: 5/1/2015
Hours of Operation
MONDAY-SATURDAY 6:30 AM - 6:30 PM
SUNDAYS 7:00 AM - 5:30 PM
Contact Info
TOLL FREE:
(888) 680-7320
PHONE:
(201) 288-1155
Address
Payment Options
ALL MAYOR CREDIT CARDS, CASH, PAYPAL AND CERTIFIED CHECKS
80.0% Recommended based on user reviews
Reviews
Meredith Medina
12/20/2020
It has taken my wife and I almost a year to write this review given how terrible and frustrating it is to tell our experience with this company. It is by far the worst experience I have ever had with an organization. Long story short, we arranged to have our goods delivered on 1/24/2020 from Syracuse NY to Salt Lake City. We provided a pickup date and asked if that would work and the salesperson said it would not be a problem, there were plenty of trucks. The company showed up 4 days late to pick up our goods, which we already knew would make the approved drop off time impossible. They promised to get the goods delivered within a week and it was only later we found out from dispatch that trucks rarely go out west and there were none scheduled for several weeks. We tried to contact our salesperson who ghosted us the entire time. We finally received our goods in March.
Before receiving our goods my wife and I received notifications that old credit cards we forgot in a box had been stolen and used in the surrounding area of the warehouse. The credit cards were in a lockbox, hidden in the comforter in a cardboard box. The lockbox was broken when we received it and the contents thrown around the inside of the cardboard box. The company denied any of their workers would do this but later acknowledged the restaurants where the cards were used were frequented by their staff. The moving company was nice enough to compensate us $300 for the inconvenience of our stolen cards. This was all before our goods had arrived.
When we finally received our furniture, we noticed a box was missing, others had been opened and re-taped, furniture was broke, and several goods had been stolen. This included a PS4, Amazon Alexa, Digital Camera, souvenir money from abroad. We contacted the company in March and asked repeatedly to speak with the owners and other managers. The owner was apparently out of town in April, during Covid, at a conference and never returned our calls from March to August. The customer service lady made excuses, said he should call, and generally misled us while we tried to solve our problem. We filed a police report for the stolen goods but the investigation stalled with Covid. Every time we asked for arbitration information outlined in the contract they claimed not to know or will call back. We finally filed for arbitration in August and the Arbitrator said they could not rule on our dispute given it is a criminal case and the police would best be able to handle. At this point we stopped trying to find a resolution and just accepted how terrible and corrupt the company is. This company is terrible and the way they operate is atrocious. Do yourself a favor and never contact them.
Bavana Sekhar
09/21/2020
Worst moving company ever. They were over 2 weeks late for delivery. All my furniture were either broken or damaged. They never answer calls. This company is full of hidden costs. They gave us an initial quote for 2000$ and we ended up paying 3000$. The customer service agent Steffany is extremely rude and unprofessional. She kept yelling at me every time I talked to her. Sales guy Anthony promised that they would re-assemble our furnitures upon delivery which did not happen. We had to call in someone else to re-assemble our furnitures. Worst part- their moving guys didn't even wear a mask. Run away from these people. Would give 0 stars.
Pat G,
08/07/2020
DO NOT USE THIS COMPANY. Run in the opposite direction. Possibly the worst experience I have ever had dealing with and company and it's employees. So, so shady. The salesman Nate quoted me one thing and told me how to pay. Then he could NEVER be reached again. The horror story moved onto dealing with someone in Miami , who seems to think he is playing the Al Pacino part in Scarface. Then the pricing and how you can pay it, changes at every point. You are basically held hostage and unable to get you belongings until you do everything they say. Even when I got the police involved and the officer tried to reason with them, no deal. They left with the belongings and came back next day. Extremely hard to communicate and understand each other. Things were damaged. They did a lot of smoking cigarettes and reminded you must wear masks. Do your research. These are not regular movers. Do yourself a favor, find a reputable moving company. This is not it. Do let them touch your belongings.
victoria f
06/01/2020
DO NOT USE. They were a half hour late to pick up my things, & barely spoke to us while doing so. They were smoking while loading our items into the truck.
Then things took a turn for the worst-after they left my mom discovered that her wedding band had been taken from the bathroom, in which both men had asked to use while moving my belongings. They left the bathroom trashed, toilet seat up, water and mud everywhere! Upon realizing this, we called the company and they basically told us they trust their men and that is that. Nobody else had entered our house in months due to COVID, and the ring has been in the same (hidden) place for months. We then proceeded to ask for our belongings (and money) back as we lost trust in the company. They would only give about $400 back, when we paid $1400+. We then followed through with the move, as that was a lot of money to lose.
They had told us before we booked that the move would take about a week, yet my things took nearly 3 weeks to arrive. Upon arrival the movers had us sign a paper and did not say a word to us otherwise. They did not even tell us they were done unloading, and just drove away. I would NOT recommend this company to anyone, if i could give 0 stars i would.
Gloria Palermo
05/04/2020
DO NOT USE THIS COMPANY !! They are just rogues out to cheat people. They quoted me 2000 dollars for my move and charged me 4000 on the actual day. I was in tight corner with everything including tickets planned , so had no option ! They stopped returning my emails and calls after charging me money. My stuff was delivered at their leisure and of course, lot of items were missing. Do not make your move a lasting pain and stress.
Nancy McLaughlin
04/30/2020
Thanks to my representative form Official Van Lines for such an amazing move. These guys were awesome. I recommend you highly and would love to tell everyone about you for more clients to your business. Thumbs up Official Van Lines team for a great move.
Ruby Sifford
04/29/2020
We had a great experience using Official Van Lines. They were on time, efficient, professional, and very affordable. They treated and wrapped my items as if they were their own (even recommending a wipe down because it was raining). Would definitely recommend them!
David Clifton
04/24/2020
They were available on short notice. I hired them night before thanksgiving to move some large furniture out of my apartment to my storage unit. They weren't the cheapest quote I got. However, they were quick and very polite. They treated me and my stuff with extreme respect and care. Surely recommended!
Patricia Demuth
04/23/2020
I used Official Van Lines for an international move because they told me they could do it in 8-10 weeks tops. The initial experience was great - quick responses and helpful service. Unfortunately, the move took twice as long as promised. When I inquired several times about why this happened or if there would be compensation, the response was either delayed or I never received one. I even emailed the employees I worked with a final time to see if they could simply communicate the explanation as to why it happened. No response again.
Catherine Roger
04/22/2020
I've moved a number of times before, all without movers, and I have to say, I'm never going back to other movers after hiring Official Van Lines. Three guys moved an entire 2 bedroom home in 2 1/2 hours. They went up and down flights of stairs without so much as a break. They were very fast and efficient. Nothing was broken or lost. Definitely recommended!
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Did you know?

The USDOT (USDOT or DOT) is considered a federal Cabinet department within the U.S. government. Clearly, this department concerns itself with all aspects of transportation with safety as a focal point. The DOT was officially established by an act of Congress on October 15, 1966, beginning its operation on April 1, 1967. Superior to the DOT, the United States Secretary of Transportation governs the department. The mission of the DOT is to "Serve the United States by ensuring a fast, safe, efficient, accessible, and convenient transportation system that meets our vital national interests and enhances the quality of life for the American people, today and into the future." Essentially this states how important it is to improve all types of transportation as a way to enhance both safety and life in general etc. It is important to note that the DOT is not in place to hurt businesses, but to improve our "vital national interests" and our "quality of life". The transportation networks are in definite need of such fundamental attention. Federal departments such as the USDOT are key to this industry by creating and enforcing regulations with intentions to increase the efficiency and safety of transportation.
The 1950's were quite different than the years to come. They were more likely to be considered "Knights of the Road", if you will, for helping stranded travelers. In these times truck drivers were envied and were viewed as an opposition to the book "The Organization Man". Bestseller in 1956, author William H. Whyte's novel describes "the man in the gray flannel suit", who sat in an office every day. He's describing a typical office style job that is very structured with managers watching over everyone. Truck drivers represented the opposite of all these concepts. Popular trucking songs glorified the life of drivers as independent "wanderers". Yet, there were attempts to bring back the factory style efficiency, such as using tachnographs. Although most attempts resulted in little success. Drivers routinely sabotaged and discovered new ways to falsify the machine's records.
There are various versions of a moving scam, but it basically begins with a prospective client. Then the client starts to contact a moving company to request a cost estimate. In today's market, unfortunately, this often happens online or via phone calls. So essentially a customer is contacting them for a quote when the moving company may not have a license. These moving sales people are salesman prone to quoting sometimes low. Even though usually reasonable prices with no room for the movers to provide a quality service if it is a broker.
Words have always had a different meaning or have been used interchangeably with others across all cultures. In the United States, Canada, and the Philippines the word "truck" is mostly reserved for larger vehicles. Although in Australia, New Zealand, and South Africa, the word "truck" is generally reserved for large vehicles. In Australia and New Zealand, a pickup truck is usually called a ute, short for "utility". While over in South Africa it is called a bakkie (Afrikaans: "small open container"). The United Kingdom, India, Malaysia, Singapore, Ireland, and Hong Kong use the "lorry" instead of truck, but only for medium and heavy types.