United Movers Group
Moving with United Movers GroupUnited Movers Group in a licensed broker in the U.S.A.
I moved from Indiana to Naples Florida and had the worse customer service experience with this company. First of all the initial quote, by Frank was $1800 with 2 months of storage. However, that was not the amount that was demanded at the time of the move. The move cost went from $1800 to over $5000 with 2 months of storage. The agreement was to store my stuff for 2 months in Indianapolis then deliver the load to my new home. Unfortunately with only 1 week to leave my sold home I had to agree to the new amount. They had me Shanghaied! At this point I had given United Movers $2900. Well...9 days later I received a call at work stated my stuff was in Naples and they could deliver it that day. I stated that was the agreement. They stated that that was not part of their paperwork. I stated it was on mine. It was also told to me that Frank had "screwed up another order" and that he was no longer employed by United Movers. Then through a series of phone calls "David" stated he would get it stored. Then no other phone call was received to state where my stuff was at. They leave at 5Pm and when I got out of work no one could tell me where my stuff was at This was already a nerve racking day as it was also the day I closed on sold home. It was not until the next day when I called "David" and found out my stuff was in Fort Lauderdale. Again my stuff was Shanghaied! Unfortunately, My job took an extra 3 weeks to complete which I was willing to pay reasonable storage fees. I called United Movers the day I was done with my job and asked for delivery of my stuff. It was stated at that time that they would get back to me to see when a driver was available. 3 weeks later after a few unanswered messages and unable to get through to someone, I received a call about when I would like my stuff. I stated Now", then they hit me with the bill...0VER $4100 which included a "re-delivery fee" - $500, plus $1000 for storage. I talked to the supervisor "Walter" who was basically unwilling to hear me that I didn't want to pay the $500 re-delivery fee, because this was the first time I was arranging a delivery. He kept clicking off the phone as if to Mute me. It was very rude! He basically told me I needed o have cash or a certified check when the delivery occurs. A personal check was perfectly fine on the other 2 occasions that United Movers received funds from me. Either "pay or you don't get your stuff"...Period! Shanghaied Again! I was not given a day or time when My stuff would be delivered. Again "we will call you back"... I asked for them to call me by the end of the day and it is almost 4pm now... I am still waiting. United Movers has very poor telephone customer services, as well as a their employees would greatly benefit in personal interaction training.
Worst experience ever, even a star is not worth at all.
Unprofessional staffs, no delivery on time, had to wait for a week for which they told to deliver with in 2-3 days, no body responds to your call or email after you send your stuffs and you pay part of the charge. Missing legs for kitchen table and several broken table legs, missing one of the bed wheel. Tired of trying to reach company for the claim but nobody receives the call, never calls you back after voice message and not even responds to email. Staffs wont unload your stuffs until you hand them all the payment saying its a company policy. Asked the driver the phone number that is responded to claim the missing items, gave a wrong number with wrong name.
Never ever make a deal with such a worst mover or else end up being cheated like us.
In the United States, a commercial driver's license is required to drive any type of commercial vehicle weighing 26,001 lb (11,794 kg) or more. In 2006 the US trucking industry employed 1.8 million drivers of heavy trucks.
The number one hit on the Billboard chart in 1976 was quite controversial for the trucking industry. "Convoy," is a song about a group of reckless truck drivers bent on evading laws such as toll booths and speed traps.The song went on to inspire the film "Convoy", featuring defiant Kris Kristofferson screaming "piss on your law!" After the film's release, thousands of independent truck drivers went on strike. The participated in violent protests during the 1979 energy crisis.However, similar strikes had occurred during the 1973 energy crisis.
The moving industry in the United States was deregulated with the Household Goods Transportation Act of 1980. This act allowed interstate movers to issue binding or fixed estimates for the first time. Doing so opened the door to hundreds of new moving companies to enter the industry. This led to an increase in competition and soon movers were no longer competing on services but on price. As competition drove prices lower and decreased what were already slim profit margins, "rogue" movers began hijacking personal property as part of a new scam. The Federal Motor Carrier Safety Administration (FMCSA) enforces Federal consumer protection regulations related to the interstate shipment of household goods (i.e., household moves that cross State lines). FMCSA has held this responsibility since 1999, and the Department of Transportation has held this responsibility since 1995 (the Interstate Commerce Commission held this authority prior to its termination in 1995).
DOT officers of each state are generally in charge of the enforcement of the Hours of Service (HOS). These are sometimes checked when CMVs pass through weigh stations. Drivers found to be in violation of the HOS canbe forcedto stop driving for a certain period of time. This, in turn, maynegativelyaffect the motor carrier's safety rating. Requests to change the HOS are a source of debate. Unfortunately, many surveysindicatedriversroutinelyget away with violating the HOS.Such facts have started yet another debate on whether motor carriers shouldbe requiredto us EOBRs in their vehicles.Relying on paper-based log books does not always seem to enforce the HOS law put in place for the safety of everyone.