Hedberg Moving Solutions

Louis C.

Feb. 23, 2022, 12:41 a.m.

Moving is rushed and no move is flawless, paying little heed to which Company/mover you utilize. In any case, the folks at Hedberg Moving Solutions are geniuses and when hiccups (unavoidably) happen, John Archbold maintains a fair business and makes the moving background as smooth as anyone might imagine. I've contrasted up with 10+ moving Company and for long separation moves from MN, Hedberg Moving Solutions has all of them beat in value, quality and client administration.

Kevin H

Feb. 23, 2022, 12:43 a.m.

A tale of two movers..... My family recently used Hedberg Moving Solutions (HMS) for our move into our new home. We sold our old home before our new home was complete so we also utilized their storage option. I must say the front end of the process was very good. Setting the appointment was easy and the day of the load up everything went great. The team was very professional, efficient, and all business. They took payment for that part of the service on the move date and it was very efficient. Unfortunately, after that, things started to fall apart. The monthly billing system for storage is very crude. Monthly bills, (when I got them) came from a third party quicken software address.. Why wouldn't you have an in house billing system where you could receive billing and make payments in the company name? This all came into play on move in day when I was told I had missed a couple of months of storage months payments. I questioned because I knew I had payed all the bills I had received, and not having the billing in the company name made it really difficult to search my bank records and email to find the payment notices I received and payed. And why, if I had missed payments, didn't that roll over to the next month on top of that month's payment??? I'm pretty sure every one else handles past due billing that way... Hmmmm, not very professional. Next, the "move in" crew couldn't have been more different from the "move out" crew. We had taken great care to label boxed with where they were supposed to go in the new house, and the lead went through the house to identify locations that matched the box descriptions. The team payed little or no attention to all of that and we ended up moving all of the stuff, including furniture, to the correct locations ourselves in the days after the move in. Half of the team was very rude when we questioned what was going on and on top of that they were down right lazy making the rest of the team work all that much harder, not that it mattered in where they put stuff, because it didn't. On a good note, at least we got all of our stuff back although perhaps not in the same condition as when they took it. For the thousands of dollars we payed for their services, and the bad treatment we got from the drop off crew, next time I'll look elsewhere and I'd recommend you to do the same. Interesting they have yet to send a review invitation to me, but I'm not surprised I guess.