Customer Satisfaction

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Did You Know

QuestionIn 1976, the number one hit on the Billboard chart was "Convoy," a novelty song by C.W. McCall about a convoy of truck drivers evading speed traps and toll booths across America. The song inspired the 1978 action film Convoy directed by Sam Peckinpah. After the film's release, thousands of independent truck drivers went on strike and participated in violent protests during the 1979 energy crisis (although similar strikes had occurred during the 1973 energy crisis).

QuestionA moving scam is a scam by a moving company in which the company provides an estimate, loads the goods, then states a much higher price to deliver the goods, effectively holding the goods as lien but does this without do a change of order or revised estimate.

QuestionWithin the world of transportation, bypass routes are often very controversial.This ismostlydue to the fact that theyrequirethe building of a road carrying heavy traffic where no road existed before.This has created conflict among society thus creating a divergence between those in support of bypasses and those whoare opposed. Supporters believe they reduce congestion in built up areas. Those in opposition do not believe in developing (often rural) undeveloped land.In addition, the cities thatare bypassedmay also oppose such a project as reduced traffic may, in turn, reduce and damage business.


Compliance, Safety, and Accountability (CSA) are fundamental to the FMCSA's compliance program. The purpose of the CSA program is to oversee and focus on motor carriers' safety performance. To enforce such safety regulations, the CSA conducts roadside inspections and crash investigations.The program issues violations when instances of noncompliance with CSA safety regulationsare exposed.
Unfortunately, the CSA's number of safety investigation teams and state law enforcement partners are rather small in comparison to the millions of CMV companies and commercial driver license (CDL) holders. A key factor in the CSA programis knownas the Safety Measurement System (SMS).This system relies on data analysis to identify unsafe companies to arrange them for safety interventions. SMS is incredibly helpful to CSA in finding and holding companies accountable for safety performance.


In the moving industry, transportation logistics management isincrediblyimportant.Essentially, it is the management that implements and controls efficiency, the flow of storage of goods, as well as services.This includes related information between the point of origin and the point of consumption to meet customer's specifications.Logistics is quite complex but canbe modeled, analyzed, visualized, and optimized by simulation software.Generally, the goal of transportation logistics management is to reduce or cut the use of such resources.A professional working in the field of moving logistics managementis calleda logistician.

QuestionThere are various versions of a moving scam, but itbasicallybegins with a prospective client. Then the client starts to contact a moving company to request a cost estimate. In today's market, unfortunately, this often happens online or via phone calls. Soessentiallya customer is contacting them for a quote when the moving company may not have a license. These moving sales people are salesman prone to quoting sometimes low.Even though usually reasonable prices with no room for the movers to provide a quality service if it is a broker.