In and Out Movers and Relocation

David B.

Feb. 23, 2022, 12:39 a.m.

Jacob and his group were wonderful. Moving is never fun yet they made it super simple. My turn was confused. It required getting my stuff up a 6 story stroll up in the Tenderloin on a super bustling road. At that point, after that dramatization they took whatever remains of my stuff to a capacity unit in the bayview and held up calmly as I secured the unit. Exceptionally prescribe them. This is the second time I have use in and out and both times have been a fabulous ordeal.

Quiet

Feb. 23, 2022, 12:44 a.m.

After an extensive process, I used In & Out Movers (much to my dismay) to move approximately 10 minutes away from where I was living. Initially my experience was going well while working with Greg until I received a call from him on Thursday requesting that I move on Sunday instead of Saturday and he would send his best team. I agreed and we adjusted to accommodate the change. Then on Friday, I received another call to request that I reschedule my move back to Saturday. That was the beginning of the stress. On moving day, Jose and his team of two additional movers showed up late & to start, Jose tried to have me sign that they started working earlier than they had gotten there and they had not even parked the truck yet. Once they started moving, Jose spent entirely too much time trying to have conversations with me - I know where he is from, how he tries to beat the system on trucking hours on long distance trips by keeping multiple logs, how he fell on another job, how he is like Igal's son, how he likes video games and computers, etc.; he even showed me where he chipped the paint in my new building on a prior move and pointed it out as though he was proud. I found myself saying things to Jose like "well, I will let you get back to work" but he did not care. Jose also did two shoe changes and commenced to show me that he changed them (well, the first time). He also said (to me) "I'm not carrying that" about some of my furniture and spent plenty of time having what appeared to be very amusing conversations with his team. Jose also failed to realize that I could see him and his team outside hanging out when they should have been moving my furniture and boxes. Fast forwarding to the unload, I noticed that I had not seen any of the movers in quite some time and when we looked off of my balcony, we saw one of the movers sitting on the truck on his phone and saw Jose and the other mover chatting and laughing. At this point, we were way behind schedule and we were already hours over our expected time although I had everything ready for them when they arrived. I was tired of them spending more time chatting than working (at $150 per hour) so I called the office and spoke with Igal. When Jose came upstairs, he confronted me about calling his boss and tried to tell me that he gave his team a quick 10 minute break, which was completely untrue as I saw them having fun for at least 10 minutes when I called, not to mention the countless other breaks. Jose then tried to intimidate me when I told him yes I did and let him know that I saw them outside hanging out on the truck and I saw them doing this at the pickup as well. On top of all of this, the movers did not place the furniture where asked (although Jose asked when we got there), they did not put boxes in the rooms where they were labeled, blocked walkways, and did not take care with my furniture - they left a screw belonging to a glass end table on the floor that I luckily I spotted and put in my

Quiet

Feb. 23, 2022, 12:44 a.m.

UPDATE TO MY LAST REVIEW: Jacob from In & Out Movers called me yesterday in response to my move and offered a $150 refund to "make things right". Once I accepted, Jacob pressured me to remove my review. I advised that I would update my review. This morning I found out that In & Out Movers charged an additional $150 to my account that I did not authorize. Do not use these movers, they will do a bad job then steal your money.

Tina Jones

Feb. 23, 2022, 12:44 a.m.

Great Company. Arrived on time and finished earlier than the initial estimate. Alfredo (our driver) was incredibly careful with all of our fragile artwork and the other two movers were very helpful. Would use again.