Customer Satisfaction

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Did You Know

QuestionA relatable reality t.v. show to the industry is the show Ice Road Truckers, which premiered season 3 on the History Channel in 2009. The show documents the lives of truck drivers working the scary Dalton Highway in Alaska. Following drivers as they compete to see which one of them can haul the most loads before the end of the season.It'll grab you with its mechanical problems that so many have experienced and as you watch them avoid the pitfalls of dangerous and icy roads!

QuestionThe word cargo is in reference to particular goods that are generally used for commercial gain. Cargo transportation is generally meant to mean by ship, boat, or plane.However, the term now applies to all types of freight, now including goods carried by train, van, or truck.This term is now used in the case of goods in the cold-chain, as perishable inventory is always cargo in transport towards its final home.Even when itis heldin climate-controlled facilities, it is important to remember perishable goods or inventory have a short life.

QuestionIn 1893, the Office of Road Inquiry (ORI)was establishedas an organization.However, in 1905 the namewas changedto the Office Public Records (OPR).The organization then went on to become a division of the United States Department of Agriculture. As seen throughout history, organizations seem incapable of maintaining permanent names.So, the organization's namewas changedthree more times, first in 1915 to the Bureau of Public Roads and again in 1939 to the Public Roads Administration (PRA). Yet again, the name was later shifted to the Federal Works Agency, although itwas abolishedin 1949.Finally, in 1949, the name reverted to the Bureau of Public Roads, falling under the Department of Commerce. With so many name changes, it can be difficult to keep up to date with such organizations. This is why it is most important to research and educate yourself on such matters.


The term 'trailer' iscommonlyusedinterchangeablywith that of a travel trailer or mobile home. There are varieties of trailers and manufactures housing designed for human habitation.Such origins canbe foundhistoricallywith utility trailers built in a similar fashion to horse-drawn wagons. A trailer park is an area where mobile homesare designatedfor people to live in.
In the United States, trailers ranging in size from single-axle dollies to 6-axle, 13 ft 6 in (4,115 mm) high, 53 ft (16,154 mm) in long semi-trailers is common.Although, when towed as part of a tractor-trailer or "18-wheeler", carries a large percentage of the freight.Specifically, the freight that travels over land in North America.

QuestionThe American Moving & Storage Association (AMSA) is a non-profit trade association.AMSA represents members of the professional moving industryprimarilybased in the United States. The association consists of approximately 4,000 members. They consist of van lines, their agents, independent movers, forwarders, and industry suppliers.However, AMSA does not represent the self-storage industry.

QuestionMany people are familiar with this type of moving, using truck rental services, or borrowing similar hardware,is knownas DIY moving.Whoever is renting a truck or trailer large enough to carry their household goods mayobtainmoving equipment if necessary.Equipment may be items such as dollies, furniture pads, and cargo belts to protect furniture and to ease the moving process.