Toda Moving & Storage

April

Feb. 23, 2022, 12:38 a.m.

WARNING!!! DO NOT DO BUSINESS WITH TODA MOVING & STORAGE!!! Extremely SLOW, inefficient and inexperienced company. You will end up wasting money and your time. First off, I hired them for 9am and they didn't show up until 10am! They called at 9:15 and said "they left the office at 9" but were stuck in traffic. Here's the thing - if the job is at 9, why are you leaving the office at 9? Real professional. Also, I know traffic is bad in Atlanta, but there is no way it took them an hour to get from their "office" in Druid Hills to my location in Atlantic Station. They charge you a bogus $99 travel fee, they don't even have the decency to be on time and then one of them asked to take a bathroom break literally 30 mins after they got there. I mean, I'm not unreasonable, but not on my dime and definitely not after they were already an hour late. Use the bathroom before you get here, since you're taking your sweet time anyway! "Dave" - who apparently is the owner and was also 1 of the 2 movers - had to be in his late 50s, early 60s. Maybe this is the reason it took them almost 2 1/2 hours just to load the truck!!! I had a small 1000 sq. ft. condo with the basics. Our freight elevator is double-sized and all of my furniture could have easily fit on it in one trip... or at least it did when I moved in. But these guys seemed completely inexperienced and inefficient, it was like this was their first move something. What could have been one trip on the elevator turned into 8-9 trips! Once we got to the storage unit, "Dave" tells me that he thinks the job was going to take 4-5 hours... and I told him not a chance in hell! I am former military, I have moved around a lot in my life and this job should have only taken 3 hours max... that's if I was dealing with a moving company that knew what they were doing! It was clear that "Dave" was gouging, so I literally had to start helping unload. I basically told them to get all of my furniture off their truck and into the storage lobby. At one point I saw one of them (a grown MALE) carrying one bar stool at a time, while I (a 135lb. FEMALE) was able to carry TWO! I say this just to give you an idea of their lack of efficiency. The final straw was when I sent them to put the sofa and bookcase in the storage unit and they disappeared for 20 minutes! I was livid!!! By the time they came back, I had single-handedly unload the remaining HALF of the truck... BY MYSELF! I had to call them to come back downstairs and when they did... I FIRED THEM FROM THE REST OF THE JOB! By this time, 4-hours had passed and 80% of my furniture was still sitting in the storage facility lobby. However I was so annoyed with the blatant disrespect for my time/money, I just preferred to finish the job myself! After they left, I managed to get all of my furniture onto an elevator, unloaded into my storage unit and finished the job in 1-HOUR... again, by myself! TODA IS BY FAR THE SLOWEST & MOST INEFFICIENT COMPANY EVER!

CN

Feb. 23, 2022, 12:38 a.m.

The men worked fast and moved our 4 bedroom home without any damages. I will definitely recommend.

Teressa Hauck

Feb. 23, 2022, 12:42 a.m.

When you call this company you will talk to a person who is very friendly and sounds very professional and helpful, now that is the bait!!! Don't take it because you will later deal with David who is really street class and very unprofessional . This guy things only about his money, he does not care about you or your items and being very street class he is also disrespectful. I don't have anything personal against this company but I am simply sharing my experience ; if after reading this review you hired this company then you really should blame no one but yourself!!!!

SJ

Feb. 23, 2022, 12:42 a.m.

I agree with April and Teresa H. Avoid this company like the plague. I feel totally ripped off. They bait you Then switch. It Is illegal to bait in switch. It is a crime called theft by conversion. Stay far away from this company. They bring unethical third world tactics, behaving irrationally and belligerently. They are all less than honorable, displaying cutthroat behavior. I was disgusted by their highly unprofessional strategy o steal your money by dragging the move out. They disappeared, went very very slowly charged me hundreds and hundreds and hundreds of dollars above the quote to move a tiny apartment. It appears they rifled through my sealed boxes and switching things to the wrong place dragging the time out to the maximum for a 2 hour move. I would never recommend them to anyone not even a dog I did not like should be treated they way these treat others. They should not be in business. If I could award zero stars that is what they would get. But the lowest score is 1 star. AVOID TODA MOVING AND STORAGE!

Abi

Feb. 23, 2022, 12:42 a.m.

Thank you David for your timely and professional move. You explained the cost and process upfront. Final cost was spot on estimate. You were flexible with your scheduling. You packed quickly and efficiently. You unloaded in the precisely correct locations. You were courteous and helpful throughout. I highly recommend David. Excellent experience with Toda Moving.

Gerald Tyler

Feb. 23, 2022, 12:43 a.m.

David and his crew did a very good job of moving us. They were hard working and protected our furniture as well as could be expected. We had some very heavy furniture and some very tight places to place the furniture, especially the washer and dryer. The move took longer than we expected but not because the crew wasn't giving it their all. We would certainly use them again and recommend them to others.

dominique smith

Feb. 23, 2022, 12:43 a.m.

RUN RUN RUN!!! should have never even gave this company my card information. I was promised a free night with overnight storage due to moving in my new home a day later. They were very nice initially until they got my card info! I called one day prior to my move to confirm everything and they said they would have never told me I would have got a free night, plus there is more costs associated with the move! They said they would call back to see what they could do for the free night of storage. Didn't hear anything by the end of that day. The next morning I'm calling multiple times... no answer.. left voicemails. They didn't call me back until 1 hour before I moved. By that time I had to get a uhaul because I didn't get a call back, and I didn't have the money for all the extra fees. It took me and my wife 12 hours to move our things due to no help. I told them not to come because it was too late and they charged my card $240 ! I've called and left voicemails for the manager to call me, no returned phone calls. VERY UNPROFESSIONAL!! This company is a bunch of fraudsters. Hopefully this message reaches at least 1 person considering doing business with them. Please believe the low reviews, they must have their family and friends posting the 5 star reviews!

SG

Feb. 23, 2022, 12:43 a.m.

Do not use this company if you want your items stolen... You have been warned.

MS From ATL

Feb. 23, 2022, 12:44 a.m.

Amazing. Really Amazing. We needed to move a really large table and dozen chairs from one part of Atlanta to another. We called and the booking was quick and efficient. They came on time as promised, took apart the table, and packed it and the chairs carefully into the truck. When they arrived, they quickly reviewed the location for the best way to move the table. The move into our house was really fast. Super friendly and careful with the table and not banging into the walls. Yes I would recommend to friends. Yes I would hire them again to move big things for me.

David Mitchell

Feb. 23, 2022, 12:44 a.m.

Excellent movers. Came on time, delivered on time.

Sara

Feb. 23, 2022, 12:44 a.m.

Great team from start to finish

Harrison Klein

Feb. 23, 2022, 12:45 a.m.

Great work done quickly, carefully and on time - the price was right, too. Definitely will recommend.

Linda Thompson

Feb. 23, 2022, 12:47 a.m.

Great company!! Very professional and careful not to mention fast .Not a lot of made up charges and fees . The charges were explained to me before booking .They met my expectations above and beyond.I will use them again .

lisa S schultz

Feb. 23, 2022, 12:48 a.m.

this move was by far the worst experience I have ever had...it took the 3 movers 4 hours to just load furniture for a 1 bedroom apt, there were no more than 6 boxes and 4-5 rolling suitcases.....there was a long hall and elevator, however when she moved in -it took way less time than what these guys did...the total move was 6 hours....we had to drop off some items and goodwill and also pick up and drop off a few items at another location and then to my moms new assisted living apt...I have move her 4 times in the last 5 years and they all entailed an elevator and a long hall... my daughter just moved a few months ago from a 3 level home to another 3 level home with 4 bedrooms full of of furniture..-took way less time...than the 4 hours. do not use this company!!