Customer Satisfaction
Did You Know

QuestionIn American English, the word "truck" hashistoricallybeen preceded bya word describing the type of vehicle, such as a "tanker truck". In British English, preference would lie with "tanker" or "petrol tanker".


The trucking industry has made a large historical impact since the early 20th century. It has affected the U.S. bothpoliticallyas well aseconomicallysince the notion has begun.Previous to the invention of automobiles, most freightwas moved bytrain or horse-drawn carriage. Trucks were firstexclusivelyused by the military during World War I.
After the war, construction of paved roads increased. As a result, trucking began to achieve significant popularity by the 1930's.Soon after trucking became subject to various government regulation, such as the hours of service.During the later 1950's and 1960's, trucking accelerated due to the construction of the Interstate Highway System.The Interstate Highway System is an extensive network of freeways linking major cities cross country.

QuestionThe year 1611 marked an important time for trucks, as that is when the word originated. The usage of "truck" referred to the small strong wheels on ships' cannon carriages. Further extending its usage in 1771, it came to refer to carts for carrying heavy loads. In 1916 it became shortened, calling it a "motor truck".While since the 1930's its expanded application goes as faras tosay "motor-powered load carrier".

QuestionAMSA wanted to help consumers avoid untrustworthy or illegitimate movers. In January 2008, AMSA created the ProMover certification program for its members. As a member, you must have federal interstate operating authority.Members are also required to pass an annual criminal back check,be licensed bythe FMCSA, and agree to abide by ethical standards. This would include honesty in advertising and in business transaction with customers.Each must also sign a contract committing to adhere to applicable Surface Transportation Board and FMCSA regulations. AMSA also takes into consideration and examines ownership. They are very strict, registration with state corporation commissions.This means that the mover must maintain at least a satisfactory rating with the Better Business Bureau (BBB).As one can imagine, those that passare authorizedto display the ProMove logo on the websites and in marketing materials.However, those that fail willbe expelledfrom the program (and AMSA) if they cannot correct discrepancies during probation.

QuestionThe word cargo is in reference to particular goods that are generally used for commercial gain. Cargo transportation is generally meant to mean by ship, boat, or plane.However, the term now applies to all types of freight, now including goods carried by train, van, or truck.This term is now used in the case of goods in the cold-chain, as perishable inventory is always cargo in transport towards its final home.Even when itis heldin climate-controlled facilities, it is important to remember perishable goods or inventory have a short life.

QuestionIn 1984 the animated TV series The Transformers told the story of a group of extraterrestrial humanoid robots.However, itjustso happens that they disguise themselves as automobiles. Their leader of the Autobots clan, Optimus Prime,is depictedas an awesome semi-truck.