Pac-N-Go Moving & Storage

anthony marrazzo

Feb. 23, 2022, 12:42 a.m.

The absolute most horrible experience. I had missing items, minimum damages to my furniture with at $2000 I should not have any dings on my items. I was charged $1000 more than Purple Heart quoted, not aware they were a broker who hired Pac N Go to do the move. The drivers showed up a day late at the end of the day when the window was 8-12pm. I was lied to that it would take no more than 21 days, which then changed to 21 business days which turned into over 30 days. This is a 2 brother operation. You cant get a straight answer out of the so called manager and he was abrupt and said he would call back and never did. I have emailed Nicole in regards to my missing items, no response.

Sarv K

Feb. 23, 2022, 12:42 a.m.

Horrible experience. This company was not hired by me directly, but through Purple Heart Movers (a broker I used). My items were picked up in Winter Garden, Florida on April 12 and delivered to McAllen, Texas on May 18 (36 days to deliver). The mover also charged me more than Purple Heart quoted because he claimed my items took up more volume, even though the weight was far under the quoted weight. It was the most stressful experience of my life. Before I hired Purple Heart Movers to handle my move the salesman told me that it would probably take 7-10 days for my items to be delivered, but legally they have 21 days. 5 weeks is unacceptable. Whenever I called, Pac N Go kept telling me my goods would be delivered soon, but that was not the case. I heard all sorts of excuses such as its a hard to deliver location, remote location, dangerous location. BS. McAllen is in Texas, not Mexico. I was also charged an extra $500 as a "remote location/hard to service fee". I expected my goods to be delivered within 7-10 days because I paid this fee.. Pan N Go also does not own its own trucks. They picked up my things in a rental truck and delivered in a rental truck. I would never recommend this company to anyone.

Sheila Frazier

Feb. 23, 2022, 12:42 a.m.

If I cold give ZERO stars I would!!! This was an awful experience! First, they were the third party of another horrible company OpenRoad Moving,, who even tho they portrayed themselves as movers, were actually only brokers and Pac-N-Go was the actual moving company. The movers came on the day they were supposed to come but did not arrive until after 7 and there were 8 extra items, none large, to be added and it increased our price by $1000 according to them. Then there was only one mover, not a team like they promised, and it took him over 3 hours once he got started, which was after 9. I had hired the company for my daughter's move out of Gainesville, but I live in Orlando. I found out that instead of moving her belongings on down the road to Texas so they would arrive by 2-3 days later, they brought them to Orlando and were going to load them on a truck and deliver them sometime over the next 3 weeks!!!!. Then I finally kept calling and arguing with Kevin or Tevin, whatever his name is who said he was the owner of the company, and finally agreed to bring my daughter's belongings to my house, 10 miles down the street and I would pay him an outrageous fee to me, but one I was willing to pay to get her belongings back. I gave him $1400 in cash, and supposedly, he had not cashed the $626 cashier's check that she had given his driver the night before. She went to the bank to cancel the check the next day and he had already cashed it and kept denying it. Then he stopped taking my calls and did not answer my texts. This company is a rip-off and the owner is a thief!!! Do not use them or have anything to do with them.