Honest and True Moving Crew
Moving with Honest and True Moving Crew
This was a horrible process. Do not use this company!
This was a really disappointing move. They were supposed to come at 9 am on Wednesday. I had booked my travel plans accordingly. They then told me guaranteed they would be there on Thursday at 9 am. I called the day before to verify and they disconnected me once, I called back again and they said they would call back - never did, I called back again and they said they would call back - never did. Then, I called at night to a full voicemail. I got a call around 10 pm my time with the driver telling me he would "probably be there around 5 or 6 pm the next day". First time is on both of us, second time is on them, third time would have been on me and I ultimately decided to fire them. Moving is stressful enough and I personally felt that this crew did not keep me informed throughout the process and, ultimately, did not hold true to their word. I have the whole process documented for verification.
Please do not make the mistake we did and use Honest and True. They damaged our TV and a picture and refuse to make it right. Dan Ross came to our home to give us an estimate and sold us a bill of goods about them being a religious company and standing behind their work. There was never an offer of additional insurance to protect our things. Instead we were given .60 per pound for the picture and refusal to replace the TV.
On the day of our move 2 men and 2 high school kids came to move our things. They packed up all our wall art, pictures, mirrors and tvs. We had planned to move our big tv ourselves as we were concerned with it getting damaged. The movers assured us that it would arrive undamaged, that they would package it with extreme care. They were after all professionals and did this all time. Once the movers left and the cable company came to install our service it was then that we noticed the damage to our tv. The back had been partially separated and there were large areas where the "black coating" had been rubbed off.
Over the past 3 weeks I have tried to work with Sherri Doucette who handles their claims. To say that she was rude and dismissive is a huge understatement. She initially tried to blame us and say we had to take responsibility for packing items until she learned her crew packed it. Now the response is if the damage was there from the movers we would have noticed it right away. They have an answer for everything.
On top of the damage to our items the kids on the crew were extremely unprofessional. They wanted to stop for lunch between the houses, which we thought odd but agreed to. The owners kid brother took a break by sitting on our kitchen counters in our brand new home. They put their drinks on our wood dining table, leaned all over the leather chairs and traipsed with dirty shoes all over our area rug. Honest and True is the furthest thing that this company is.
A very disappointed customer
I hired them and put down my deposit two months prior to my move from Florida to Missouri. I called one week before my move to confirm my pick up date and update my items list and they called me back three days after I left a message, now less than a week to my move date, telling me they can't move me. They didn't file the paperwork properly and that they had to drop my job. All they did was apologize and refund my money instead of recommending any solutions to their mistake. The worst, and most stressful experience I've ever had moving.
Honest and True Moving Crew really are honest movers. They brought our stuff from NYC to GA. The movers were very helpful and took good care of our furniture and belongings. When the large semi-truck could not fit down our street, they quickly solved the problem by arranging a shuttle truck. The owner was also very kind and helpful when we talked with him. I would definitely go through this carrier company directly and hire them again to move my furniture across the country.
We have constantly moved ourselves but since of the hecticness of the season we chose to utilize a mover. I called 2 movers and Honest and True was the stand out that completed so we did the move with them. They were proficient, cautious and lovely to work with. Anthony, Allen and Jeff took such great consideration of my things from the pressing up to the conveyance. I would exceptionally prescribe them to any individual who needs the employment done right.
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