Unique Van Lines
Moving with Unique Van Lines
Your Unique Van Lines Reviews
Kimberly J Chase
This company is Doing business as: Unique moving and storage, Unique van Lines, etc. with different addresses....This IS a real review. The others are suspected not at all.
I live in FLA. Moving my family things from Ohio after death of mother. This company, Unique Van Lines, may be provided as a 3RD PARTY in a move (you won't know until several days before). Awful from beginning to end. And, it's not over yet from my position. THESE FOLKS HAVE ALL KINDS OF COMPLAINTS THROUGH THE BBB. LEAVE YOUR DEPOSIT AND RUN AS FAST AS POSSIBLE TO A DIFFERENT PROVIDER.
When they didn't arrive during the first or 2nd window of time (total: 9 hours without showing or calling) day one of scheduled move, I could have found another company to move me that day, and wish I had. 1. Be sure you have a BINDING estimate with the original organizer of the move or the charges may go up several times for all kinds of reasons, which I thought ludicrous. I had everything ready to go and packed BUT furniture and things I could not box. They arrived and immediately wanted to charge more for everything from packing supplies to cubic feet to weight.
2.Know that you can't be assured of the Pick up date. They ignored the 2 dates originally scheduled~condo lease ending~ I waited 7 hours day one in a vacant home for their arrival. NO call (I called them when they didn't show), and they didn't show until 3pm the next day. Weren't reachable by phone during the 2nd 7am-10am window of pick-up. They were more than 1 full date later arriving to move. LIED AND SAID TRUCK BROKE. Seriously? That's as good as dog eating homework...
3. They are non-responsive via phone and so is their 3rd party arranger (before and after 9-5) who I contracted the move through originally.
4.Valuable antiques and family heirlooms are destroyed. Save yours and hire someone else.
5. Regardless of their lies and untrue statements, the furniture and boxes ALL go to storage IMMEDIATELY (mine were to come straight south without storing but were clearly exiting a DIFFERENT TRUCK 1 week later). After seeing lampshades that broke (in boxes marked "fragile"everywhere), the LACK of care packing and moving was astonishing. They placed furniture in boxes WITH breakable items?! As one reviewer mentions~looks like they played soccer with blanketed furniture.
6. They make you pay cash when they arrive with belongings, BEFORE seeing all the damage (IE: stuff isn't unloaded until they are paid). Thousands of dollars worth of damage here seen AFTER unloaded.
7. One item missing. And besides negligence, there has been no follow up to find it.
If this review and others here didn't convince you~go look at BBB's reports.This company also changed locations a year ago (different miami address) and claim to be a different company. They are the same.
Honaer
Great company!! These guys are really great always have showed up on time. Thank youu.
Fonzie H.
I should say that Unique Van Lines is truly amazing. This is my second time moving cross country. Will never change my mind in using them, two thumbs up
Fonzie H.
I should say that Unique Van Lines is truly amazing. This is my second time moving cross country. Will never change my mind in using them, two thumbs up
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Many people are familiar with this type of moving, using truck rental services, or borrowing similar hardware,is knownas DIY moving.Whoever is renting a truck or trailer large enough to carry their household goods mayobtainmoving equipment if necessary.Equipment may be items such as dollies, furniture pads, and cargo belts to protect furniture and to ease the moving process.
