Long Distance Relocation Group

Sarah Richardson

Feb. 23, 2022, 12:42 a.m.

Our ultimate goal in finding a mover was to get a reasonable price with no headaches. I heard a million bad stories about movers and luckily for us it wasn't a terribly tough decision to make after speaking with both Sammy and his supervisor patrick at Long Distance Inc . Sammy got me out a reasonable price and was able to give me a military discount. when abraham and his crew got here they got right to work and did pretty much everything for me. we were moving a 2/2 apt from jersey city to brooklyn so it was a pretty quick move. they got here this morning, loaded and packed it al in their truck (which was surprisingly clean my wife adds) and drove to brooklyn. we needed a little bit of in between time so the crew went for lunch and met us in brooklyn where they placed all the furniture into the house. overall the guys delivered on their promises and left me and my wife happy.

Jessica Smith

Feb. 23, 2022, 12:42 a.m.

This company is horrible. I have never had such a miserable customer service experience. This companies sales staff is aggressive, rude, and will bombard you with text messages on your personal number. The upper-level management couldn't be less helpful and frankly, it is very obvious they do not care about what they are doing or their customers. I was repeatedly given false, misleading information, and I was assured over and over that my items would arrive within 7-14 business days. It is now business day 14 and my items are still in Southern California, where they started. Do not even consider using this company any move.

Mrs. O

Feb. 23, 2022, 12:42 a.m.

DO NOT HIRE THIS COMPANY, YOU'LL REGRET IT! I've moved crosscountry twice with different moving companies, the latter being this one. Provided an estimate and went through each room of my home, with accurate information on each item.The estimate that they gave me was SO FAR OFF from the final. Told me 5k, and they did NOT estimate correctly. They show up WITH A RENTED TRUCK, that wasn't going to move a home of items that we discussed. They loaded it up and were only half way through. Here's where they get you! THE TRUCK IS LOADED & THAT'S WHEN THEY SAY THIS IS GOING TO BE DOUBLE! We tried to be reasonable with them on the phone,the guy was rude, kept talking over him, and HUNG UP W/O HELPING US! MIND YOU OUR LIFE IS SITTING ON THE TRUCK AND NEED TO BE 11 STATES AWAY IN 5 DAYS. Put us in a rock and a hard place, which feels like their plan all along! I HAD TO PAY 11K FOR THIS MOVE. THAT WE DID NOT HAVE. Turned down 3 other companies and I regret it. To be clear, moving co's pick up from LOCATION A and to take items to new home at LOCATION B. That's it,not here. They pick up w/ CONTRACTED WORKERS & RENTED TRUCK, THEN take items to their warehouse IN NJ TO RESHUFFLE! THEN TAKE TO LOCATION B. THIS IS WHERE MY $400 VACUUM WENT MISSING! Also how 80% of furniture was damaged. They just throw items around, I have BRAND NEW Dining & Bedroom sets 6 mo. old that were ALL DAMAGED. BUSTED CORNERS AND GAPING HOLES IN A WOOD DRESSER, HOW DOES THAT EVEN HAPPEN? BROKEN DISHES THAT WERE TRIPLE WRAPPED AND MARKED FRAGILE. FAMILY CHINA PASSED DOWN THAT'S UNABLE TO BE REPLACED! Ever since, NO ONE will call me back! BECAUSE THEY HAVE A CALL CENTER SERVICE THAT ANSWERS THE PHONE AND PUSHES MESSAGES...OR SO THEY STATE, BECAUSE I'VE LEFT 10+ MESSAGES AND EMAILS AND NO ONE CALLS BACK.I'VE PLACED A CLAIM WITH THEIR 3RD PARTY INS. I'M ASSUMING AT THIS POINT A MONTH LATER THAT I'M NOT GETTING ANYTHING BACK FOR THEIR NEGLIGENCE. BUYER BEWARE DON'T DO ANYTHING WITH THIS COMPANY!!!!!!!