Jessica Stabile
Feb. 23, 2022, 12:42 a.m.
We started our move with this company with them picking up our HHG 3 days after our promised date. Upon booking I was not informed of any type of pick up window. I talked to Heidi and Liz - they were not friendly in regards to pick up. Instead they were condescending and rude. I never received any phone calls saying the truck was not coming, I would only find out by call LDM myself to find out what time the truck would be there that day. Only to find out they were not coming. I was them promised an early pick up time and the movers did not show up for an hour and a half after this time. When they got there they were nice but something did not seem right. The mover kept trying to get me to sign a blank contract, and tried to charge us for things we did not need. Now onto the delivery nightmare... Our stuff was picked up June 4 and today - June 25 we still have not received any of it. I began calling LDM a week after the pick up, and they said it would be delivered in 5-10 days. On day 7 I called for an update - turns out it did not make the truck and was still sitting in storage. I was told it would be on the next truck. Again I call, two days later and it still has not made the truck. No one is able to tell me where my stuff is, when it will be delivered or what the weight of the HHG are... Any time I call all I hear is we have 30 days to deliver - when I was assured that it would not take longer than 2 weeks. I am not impressed at all, and I am truly worried about the whereabouts of my items.
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