Customer Satisfaction

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Did You Know

QuestionThe year 1611 marked an important time for trucks, as that is when the word originated. The usage of "truck" referred to the small strong wheels on ships' cannon carriages. Further extending its usage in 1771, it came to refer to carts for carrying heavy loads. In 1916 it became shortened, calling it a "motor truck".While since the 1930's its expanded application goes as faras tosay "motor-powered load carrier".

QuestionThe moving industry in the United States was deregulated with the Household Goods Transportation Act of 1980. This act allowed interstate movers to issue binding or fixed estimates for the first time. Doing so opened the door to hundreds of new moving companies to enter the industry. This led to an increase in competition and soon movers were no longer competing on services but on price. As competition drove prices lower and decreased what were already slim profit margins, "rogue" movers began hijacking personal property as part of a new scam. The Federal Motor Carrier Safety Administration (FMCSA) enforces Federal consumer protection regulations related to the interstate shipment of household goods (i.e., household moves that cross State lines). FMCSA has held this responsibility since 1999, and the Department of Transportation has held this responsibility since 1995 (the Interstate Commerce Commission held this authority prior to its termination in 1995).


As the American Interstate Highway System began to expand in the 1950's, the trucking industry began to take over a large market share. That is, a large share of the transportation of goods throughout the country. Before this era, trains hadbeen reliedon to transport the bulk of the goods cross country or state to state.The Interstate Highway System was influential as it allows for merchandise to travel door to door with ease.Since then, truckload carriers have taken advantage of the interstate system, especially when performing a long distance move.Typically, they bring the merchandise from one distribution center of the country to another part of the country.The increase in truckload freight transportation has reduced the time it takes to transport the goods.Whether the freightwas manufacturedor produced for the different areasinternationally, the time it takes to transport goods has decreased dramatically.

QuestionThe Federal Highway Administration (FHWA) is a division of the USDOT specializing in highway transportation. The agency's major influential activities are generally separated into two different "programs". The first is the Federal-aid Highway Program.This provides financial aid to support the construction, maintenance, and operation of the U.S. highway network.The second program, the Federal Lands Highway Program, shares a similar name with different intentions.The purpose of this program is to improve transportation involving Federal and Tribal lands.They also focus on preserving "national treasures" for the historic and beatific enjoyment for all.

QuestionThe USDOT (USDOT or DOT)is considereda federal Cabinet department within the U.S. government.Clearly, this department concerns itself with all aspects of transportation with safety as a focal point.The DOT wasofficiallyestablished by an act of Congress on October 15, 1966, beginning its operation on April 1, 1967. Superior to the DOT, the United States Secretary of Transportation governs the department.The mission of the DOT is to "Serve the United States by ensuring a fast, safe, efficient, accessible, and convenient transportation system that meets our vital national interests and enhances the quality of life for the American people, today and into the future." Essentially thisstates how important it is to improve all types of transportation as a way to enhance both safety and life in general etc.It is important to note that the DOT is not in place to hurt businesses, but to improve our "vital national interests" and our "quality of life". The transportation networks are in definite need of such fundamental attention. Federal departments such as the USDOT are key to this industry by creating and enforcing regulations with intentions to increase the efficiency and safety of transportation.