Big Bens Moving & Storage reviews
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Big Bens Moving & Storage

Big Bens Moving & Storage company logo

Big Bens Moving & Storage

More than that we offer complete concierge packages that allow us to coordinate many of the other aspects of your move beyond the physical relocation of your goods. While we employ and train for the most elaborate jobs, we also gladly handle the average size everyday one to three bedroom homes. The difference in our rate is far outweighed by the exceptional efficiency and care of our employees. Big Ben’s is the concept of experienced movers pairing their strengths into creating something special and unique. Big Ben’s is a large family and we look forward to making you a part of it with your next move. 

More than that we offer complete concierge packages that allow us to coordinate many of the other aspects of your move beyond the physical relocation of your goods. While we employ and train for the most elaborate jobs, we also gladly handle the average size everyday one to three bedroom homes. The difference in our rate is far outweighed by the exceptional efficiency and care of our employees. Big Ben’s is the concept of experienced movers pairing their strengths into creating something special and unique. Big Ben’s is a large family and we look forward to making you a part of it with your next move. 

Membership(s) & License Info.

MEMBER OF BBB: YES

LICENSE INFO:

US DOT # 2564827

ICC MC # 965836

INSURANCE ON FILE: $750,000

REQUIRED: $750,000

YEAR OF ESTD: 5/1/2015

Hours of Operation

MONDAY-SATURDAY 6:30 AM - 6:30 PM

SUNDAYS 7:00 AM - 5:30 PM

Contact Info

TOLL FREE:

800-618-7514

PHONE:

(818) 429-4291

Address

Big Bens Moving & Storage 20121 Ventura Blvd #306 Woodland Hills, CA 91364
Woodland Hills, CA 91364
Woodland Hills
California

Payment Options

ALL MAYOR CREDIT CARDS, CASH, PAYPAL AND CERTIFIED CHECKS

100.0% Recommended based on user reviews

Reviews

Reviews

Big Bens Moving & Storage

07/31/2020

I did so much research to choose a moving company by making sure they had good reviews and running background checks. I ended up choosing big bens because of the "good" reviews and I even compromised paying more than other companies we were quoted.

I would give 0 stars if possible. I had a horrible experience with Big Ben's Moving and Storage. I booked my move a few months earlier and we gave the dimensions to all of the furniture to the sales representative over the phone. He told us most likely we would get our stuff in 5 days.

On the day they were coming to pick up my items, I was told that the movers would come between a 4-hour window. They were four hours late AFTER the suggested window of time. I also had added a stop prior to this and when I called they were confused and said that they didn't have another stop even though I was sent the new contract with the stop in it. After they packed all our stuff they said the amount of space we had compared to how much we were quoted was $700 extra!!!!!!!!!!!!! $700! We had to pay way more than what we were quoted because the sales rep miscalculated my move so much... I just took the hit from that figuring it would be okay because I would get my items on time. I was so wrong.

After a week, I still had not heard from them. I would call, "customer service" they just tell me the same thing about how they do not have any updates because dispatch had not said anything. I had already passed the "estimated delivery time of 4-21 days" and I still did not receive any updates except that my stuff was sitting in a storage unit in a different state. My move was 1600 miles which is on the lower end of the range they gave me (1501-3300 miles) so it was ridiculous that it took so long. After three weeks I finally got my stuff. Other than taking such a long time to get my items, they completely damaged one of my filing cabinets and I ended up having to fix it with tape. Big Ben's Moving and Storage is a horrible moving company. Do not use!!!

Big Bens Moving & Storage

05/12/2020

My move was so short notice, but these guys were there bright and early the next day. They had all the packing essentials with them, and got to work straight away. The crew was courteous, respectful, and they handled my things with great care. Overall, I can say that this has been my best moving experience thus far!

Big Bens Moving & Storage

05/11/2020

Delivery was done on time. Everything had been packed well at the original house, and nothing ended up broken. I also did not notice any missing items. It was a thoroughly pleasurable experience moving with these guys because they simply know how to get the job done.

Big Bens Moving & Storage

05/09/2020

Just completed my move with this moving company, and it was a refreshing experience. These guys are the real deal when it comes to expert relocation services. They do not oversell their expertise in ads, but they go above and beyond to over deliver quality and value to their customers. Incredible!

Big Bens Moving & Storage

05/08/2020

I actually had zero stress during this move. That to me is a completely new phenomenon for me when it comes to moving. These guys are absolutely the best, and they made sure that my requirements and expectations were met. None of my queries went unanswered, and everything was done in an organized, forthright manner. I highly recommend.

Big Bens Moving & Storage

04/29/2020

These guys are as professional as professional movers get. They are efficient especially when it comes to long distance moves, and they know how to get the job done. Their prices are much more affordable than the average national price for long distance moves. That is one of the major reasons I chose them over other companies I was looking at. Overall, this is a great company that you all should consider hiring.

Big Bens Moving & Storage

04/27/2020

Great job, once more guys! You truly are the best in this whole moving stuff, and every move I have hired you for, you have handled it professionally, and executed it perfectly. Each of the crews assigned to my moves approached and handled them with respect, enthusiasm, and preparedness. Great job, and I will definitely be back!

Big Bens Moving & Storage

04/26/2020

Wow, just wow! Brilliant moving company that knows exactly what it is doing. The level of service this company offered me was incredible, and I was confident that my move was being handled professionally throughout the entire process. Worth every penny, and I highly recommend them!

Big Bens Moving & Storage

04/08/2020

I was moving from a seven bedroom house across state, and I had not packed a single thing. I thought that would mean that the move would take longer than the duration agreed upon in the contract. However, they came with enough manpower, and a large enough truck to get the job done within our agreed time frame. The crew was also super proficient in packing and handling of different types of household goods.

Big Bens Moving & Storage

04/08/2020

Everything went according to schedule and my things were delivered on time and in perfect condition. Everyone worked as a team to guarantee the success of this move, and I am very thankful for that. Thank you so much guys for helping me out, it was a real pleasure!

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Did you know?

Did You Know

Question The Federal Motor Carrier Safety Administration (FMCSA) is an agency within the United States Department of Transportation. The purpose of the FMCSA is to regulate safety within the trucking and moving industry in the United States. The FMCSA enforces safety precautions that reduce crashes, injuries, and fatalities involving large trucks and buses.

Question

The FMCSA has established rules to maintain and regulate the safety of the trucking industry. According to FMCSA rules, driving a goods-carrying CMV more than 11 hours or to drive after having been on duty for 14 hours, is illegal. Due to such heavy driving, they need a break to complete other tasks such as loading and unloading cargo, stopping for gas and other required vehicle inspections, as well as non-working duties such as meal and rest breaks. The 3-hour difference between the 11-hour driving limit and 14 hour on-duty limit gives drivers time to take care of such duties. In addition, after completing an 11 to 14 hour on duty period, the driver much be allowed 10 hours off-duty.

Question In today's popular culture, recreational vehicles struggle to find their own niche. Travel trailers or mobile home with limited living facilities, or where people can camp or stay have been referred to as trailers. Previously, many would refer to such vehicles as towable trailers.

Question The Department of Transportation (DOT) is the most common government agency that is devoted to transportation in the United States. The DOT is the largest United States agency with the sole purpose of overseeing interstate travel and issue's USDOT Number filing to new carriers. The U.S., Canadian provinces, and many other local agencies have a similar organization in place. This way they can provide enforcement through DOT officers within their respective jurisdictions.

Did You Know

Question A boat trailer is a trailer designed to launch, retrieve, carry and sometimes store boats.

Question “Country music scholar Bill Malone has gone so far as to say that trucking songs account for the largest component of work songs in the country music catalog. For a style of music that has, since its commercial inception in the 1920s, drawn attention to the coal man, the steel drivin’ man, the railroad worker, and the cowboy, this certainly speaks volumes about the cultural attraction of the trucker in the American popular consciousness.” — Shane Hamilton

Question Many modern trucks are powered by diesel engines, although small to medium size trucks with gas engines exist in the United States. The European Union rules that vehicles with a gross combination of mass up to 3,500 kg (7,716 lb) are also known as light commercial vehicles. Any vehicles exceeding that weight are known as large goods vehicles.

Question During the latter part of the 20th century, we saw a decline of the trucking culture. Coinciding with this decline was a decline of the image of truck drivers, as they became negatively stigmatized. As a result of such negativity, it makes sense that truck drivers were frequently portrayed as the "bad guy(s)" in movies.

Question The number one hit on the Billboard chart in 1976 was quite controversial for the trucking industry. "Convoy," is a song about a group of reckless truck drivers bent on evading laws such as toll booths and speed traps. The song went on to inspire the film "Convoy", featuring defiant Kris Kristofferson screaming "piss on your law!" After the film's release, thousands of independent truck drivers went on strike. The participated in violent protests during the 1979 energy crisis. However, similar strikes had occurred during the 1973 energy crisis.

Question The Federal Bridge Law handles relations between the gross weight of the truck, the number of axles, and the spacing between them. This is how they determine is the truck can be on the Interstate Highway system. Each state gets to decide the maximum, under the Federal Bridge Law. They determine by vehicle in combination with axle weight on state and local roads

Question The moving industry in the United States was deregulated with the Household Goods Transportation Act of 1980. This act allowed interstate movers to issue binding or fixed estimates for the first time. Doing so opened the door to hundreds of new moving companies to enter the industry. This led to an increase in competition and soon movers were no longer competing on services but on price. As competition drove prices lower and decreased what were already slim profit margins, "rogue" movers began hijacking personal property as part of a new scam. The Federal Motor Carrier Safety Administration (FMCSA) enforces Federal consumer protection regulations related to the interstate shipment of household goods (i.e., household moves that cross State lines). FMCSA has held this responsibility since 1999, and the Department of Transportation has held this responsibility since 1995 (the Interstate Commerce Commission held this authority prior to its termination in 1995).

Question The Federal Motor Carrier Safety Administration (FMCSA) is an agency within the United States Department of Transportation. The purpose of the FMCSA is to regulate safety within the trucking and moving industry in the United States. The FMCSA enforces safety precautions that reduce crashes, injuries, and fatalities involving large trucks and buses.

Question DOT officers of each state are generally in charge of the enforcement of the Hours of Service (HOS). These are sometimes checked when CMVs pass through weigh stations. Drivers found to be in violation of the HOS can be forced to stop driving for a certain period of time. This, in turn, may negatively affect the motor carrier's safety rating. Requests to change the HOS are a source of debate. Unfortunately, many surveys indicate drivers routinely get away with violating the HOS. Such facts have started yet another debate on whether motor carriers should be required to us EOBRs in their vehicles. Relying on paper-based log books does not always seem to enforce the HOS law put in place for the safety of everyone.

Question

Full truckload carriers normally deliver a semi-trailer to a shipper who will fill the trailer with freight for one destination. Once the trailer is filled, the driver returns to the shipper to collect the required paperwork. Upon receiving the paperwork the driver will then leave with the trailer containing freight. Next, the driver will proceed to the consignee and deliver the freight him or herself. At times, a driver will transfer the trailer to another driver who will drive the freight the rest of the way. Full Truckload service (FTL) transit times are generally restricted by the driver's availability. This is according to Hours of Service regulations and distance. It is typically accepted that Full Truckload carriers will transport freight at an average rate of 47 miles per hour. This includes traffic jams, queues at intersections, other factors that influence transit time.
 

Question The Federal Motor Carrier Safety Administration (FMCSA) issues Hours of Service regulations. At the same time, they govern the working hours of anyone operating a commercial motor vehicle (CMV) in the United States. Such regulations apply to truck drivers, commercial and city bus drivers, and school bus drivers who operate CMVs. With these rules in place, the number of daily and weekly hours spent driving and working is limited. The FMCSA regulates the minimum amount of time drivers must spend resting between driving shifts. In regards to intrastate commerce, the respective state's regulations apply.

Question In 1893, the Office of Road Inquiry (ORI) was established as an organization. However, in 1905 the name was changed to the Office Public Records (OPR). The organization then went on to become a division of the United States Department of Agriculture. As seen throughout history, organizations seem incapable of maintaining permanent names. So, the organization's name was changed three more times, first in 1915 to the Bureau of Public Roads and again in 1939 to the Public Roads Administration (PRA). Yet again, the name was later shifted to the Federal Works Agency, although it was abolished in 1949. Finally, in 1949, the name reverted to the Bureau of Public Roads, falling under the Department of Commerce. With so many name changes, it can be difficult to keep up to date with such organizations. This is why it is most important to research and educate yourself on such matters.

Question The USDOT (USDOT or DOT) is considered a federal Cabinet department within the U.S. government. Clearly, this department concerns itself with all aspects of transportation with safety as a focal point. The DOT was officially established by an act of Congress on October 15, 1966, beginning its operation on April 1, 1967. Superior to the DOT, the United States Secretary of Transportation governs the department. The mission of the DOT is to "Serve the United States by ensuring a fast, safe, efficient, accessible, and convenient transportation system that meets our vital national interests and enhances the quality of life for the American people, today and into the future." Essentially this states how important it is to improve all types of transportation as a way to enhance both safety and life in general etc. It is important to note that the DOT is not in place to hurt businesses, but to improve our "vital national interests" and our "quality of life". The transportation networks are in definite need of such fundamental attention. Federal departments such as the USDOT are key to this industry by creating and enforcing regulations with intentions to increase the efficiency and safety of transportation. 

Question The American Association of State Highway Officials (AASHO) was organized and founded on December 12, 1914. On November 13, 1973, the name was altered to the American Association of State Highway and Transportation Officials. This slight change in name reflects a broadened scope of attention towards all modes of transportation. Despite the implications of the name change, most of the activities it is involved in still gravitate towards highways.

Question The feature film "Joy Ride" premiered in 2001, portraying the story of two college-age brothers who by a CB radio while taking a road trip. Although the plot seems lighthearted, it takes a quick turn after one of the brothers attempts a prank on an unknown truck driver. They soon find out the dangerous intentions of this killer driver, who is set on getting his revenge. Seven years later in 2008 the sequel "Joy Ride 2: Dead Ahead" came out on DVD only. Similar to its predecessor, the plot involves another murdering truck driver, a.k.a "Rusty Nail". He essentially plays psychological mind games with a young couple on a road trip.

Question The 1980s were full of happening things, but in 1982 a Southern California truck driver gained short-lived fame. His name was Larry Walters, also known as "Lawn Chair Larry", for pulling a crazy stunt. He ascended to a height of 16,000 feet (4,900 m) by attaching helium balloons to a lawn chair, hence the name. Walters claims he only intended to remain floating near the ground and was shocked when his chair shot up at a rate of 1,000 feet (300 m) per minute. The inspiration for such a stunt Walters claims his poor eyesight for ruining his dreams to become an Air Force pilot.

Question 1941 was a tough era to live through. Yet, President Roosevelt appointed a special committee to explore the idea of a "national inter-regional highway" system. Unfortunately, the committee's progress came to a halt with the rise of the World War II. After the war was over, the Federal-Aid Highway Act of 1944 authorized the designation of what are not termed 'Interstate Highways'. However, he did not include any funding program to build such highways. With limited resources came limited progress until President Dwight D. Eisenhower came along in 1954. He renewed interest in the 1954 plan. Although, this began and long and bitter debate between various interests. Generally, the opposing sides were considering where such funding would come from such as rail, truck, tire, oil, and farm groups. All who would overpay for the new highways and how.

Question Some trailers can be towed by an accessible pickup truck or van, which generally need no special permit beyond a regular license. Such examples would be enclosed toy trailers and motorcycle trailers. Specialized trailers like an open-air motorcycle trailer and bicycle trailers are accessible. Some trailers are much more accessible to small automobiles, as are some simple trailers pulled by a drawbar and riding on a single set of axles. Other trailers also have a variety, such as a utility trailer, travel trailers or campers, etc. to allow for varying sizes of tow vehicles.

Question With the ending of World War I, several developments were made to enhance trucks. Such an example would be by putting pneumatic tires replaced the previously common full rubber versions. These advancements continued, including electric starters, power brakes, 4, 6, and 8 cylinder engines. Closed cabs and electric lighting followed. The modern semi-trailer truck also debuted. Additionally, touring car builders such as Ford and Renault entered the heavy truck market.