Hilford Moving and Storage

Edwin W.

Feb. 23, 2022, 12:41 a.m.

I just sat back while they dealt with everything rapidly and professionally. I have constantly moved myself; I leased u-pulls, boxed everything, and pulled it around. This truly spared me hours of extremely difficult work and dissatisfaction. In the event that I ever move again I certainly know who to call!

Joanna Burns

Feb. 23, 2022, 12:44 a.m.

BAIT AND SWITCH, MAJOR DECEPTION... It's 3 months later, and what started out as a nightmare has only gotten worse. Sally from Hilford finally called me AFTER my review hit YELP--what a surprise. She claimed that she "wanted to help" after hearing about the atrociously unprofessional service I received. She sent out her rep April to see if my stainless steel doors could be "fixed with putty" or the "dents knocked out"--um, no. April was in my house fewer than 4 minutes and agreed the damage was irreparable (she DID NOT take pictures of the fridge). Next, Sally offered to buy me a used refrigerator she found on Craigslist--NOT the same brand and who knows how old. She reminded me I "signed for the $0.60/pound insurance" but she "wanted to help me...IF I WOULD TAKE DOWN THE YELP REVIEW." I turned down that fridge, but found TWO of MY exact model on Craigslist for $500 each. At this point, Sally agreed to pay me $500, but they would be picking up the damaged fridge because they had salvage rights. I agreed. After searching and going to look at several used refrigerators, I was uncomfortable buying one that I did not know the history of--mine was only 5 years old and meticulously taken care of. Therefore, I had to go out and buy a new one, intending to put the $500 towards my $1640 purchase of an equal fridge. I let Sally know, and she agreed (in writing) to bring me a check for $500 check and pick up the fridge the movers damaged on 9/9/2020. When the rep April arrived on 9/9, she took pictures, told me, "We aren't taking the fridge" and handed me a check for $270--NOT $500. READY FOR THIS? After 7 additional weeks of lying to me, Sally claims the fridge is not the original fridge in my claim (despite my pictures not only from the day of the move, but of the fridge IN MY kitchen--all sent to her, and April NOT taking a single picture at her first visit to my house). It was literally sitting in my dining room for a week after my new one was delivered. The delivery men could have taken this damaged fridge away, but I waiting for Hilford to take it...then she left it for me to dispose of and paid me only the insurance amount DESPITE HER MOVERS NOT BRINGING A REFRIGERATOR DOLLY TO MOVE MY FRIDGE! This company DOES NOT have a stitch of integrity. What could have been a quick response to my claim, an acceptance of responsibility for their movers NOT coming prepared to move items that were ON THEIR QUOTE, has now turned into 3 months of additional stress and heartache. Save yourself a lawsuit and book your move with a different company. POSTED 7/24/2020 PLEASE READ! I needed help to move literally one street over and what I got was a disaster! The "movers" DID NOT BRING a refrigerator dolly TO MOVE THE FRIDGE! They put it on a regular dolly--NO BLANKET OR PROTECTION from the metal--which scratched the side, then rolled it down the side of my house with the doors facing out and DENTED BOTH DOORS on the gas meter! 6 weeks...no response to claim.