started off well, quickly went down hill. Damaged property and gave us the run around now for 3 months. We have since had to file with the AG of CA and BBB. The use call avoidance and pretended they had no idea that we filed a claim. Owner claims and is using Military to get business but I am suspect of who he really is now. I would definitely move on to another, more reputable company
Potentially the most noticeably awful moving organization out there! Purchaser be careful, there is an explanation behind all the negative audits. Wish I had seen the audits before contracting with them to move from NY to Houston.
I originally hired them to pick up my stuff on June 18th. They gave me a window of 9-12pm and didn't show up until almost 3pm. They didn't let me know they were running so far behind, and even after repeated calls I never got informed of their delay. I could've worked a half day
Upon arriving, the movers told me they wouldn't be able to complete the job because they're only allowed to work 10 hours in a day. Repeated calls to Clutter support yielded nothing for hours. They finally agreed to come the next day to take the rest of the stuff they were obligated to take. Thus, my wife had to take a half day off.
The next day they were again cutoff at the 10 hour point and had to send another crew to finish the job, which thus required us to find emergency pick up and care of our son from camp.
They then were obligated to drop off my stuff in my new place on July 5th. Again, with no heads-up, the movers showed up and told me they only had a small fraction of my stuff. Repeated calls to Clutter over 3 hours of waiting yielded in the result that it would be at least another week before they can bring the rest of my stuff. I thus took today off and will have to take another day off at least to accommodate them.
They're holding my stuff hostage, since they don't allow us to come to the warehouse
My merchandise were conveyed with various overhauls as o precisely when the movers would arrive and were emptied rapidly and effectively. Incredible administration and extraordinary groups on both closures of the move. Extremely content with them!
BAIT AND SWITCH, MAJOR DECEPTION... It's 3 months later, and what started out as a nightmare has only gotten worse. Sally from Hilford finally called me AFTER my review hit YELP--what a surprise. She claimed that she "wanted to help" after hearing about the atrociously unprofessional service I received. She sent out her rep April to see if my stainless steel doors could be "fixed with putty" or the "dents knocked out"--um, no. April was in my house fewer than 4 minutes and agreed the damage was irreparable (she DID NOT take pictures of the fridge). Next, Sally offered to buy me a used refrigerator she found on Craigslist--NOT the same brand and who knows how old. She reminded me I "signed for the $0.60/pound insurance" but she "wanted to help me...IF I WOULD TAKE DOWN THE YELP REVIEW." I turned down that fridge, but found TWO of MY exact model on Craigslist for $500 each. At this point, Sally agreed to pay me $500, but they would be picking up the damaged fridge because they had salvage rights. I agreed. After searching and going to look at several used refrigerators, I was uncomfortable buying one that I did not know the history of--mine was only 5 years old and meticulously taken care of. Therefore, I had to go out and buy a new one, intending to put the $500 towards my $1640 purchase of an equal fridge. I let Sally know, and she agreed (in writing) to bring me a check for $500 check and pick up the fridge the movers damaged on 9/9/2020. When the rep April arrived on 9/9, she took pictures, told me, "We aren't taking the fridge" and handed me a check for $270--NOT $500.
READY FOR THIS? After 7 additional weeks of lying to me, Sally claims the fridge is not the original fridge in my claim (despite my pictures not only from the day of the move, but of the fridge IN MY kitchen--all sent to her, and April NOT taking a single picture at her first visit to my house). It was literally sitting in my dining room for a week after my new one was delivered. The delivery men could have taken this damaged fridge away, but I waiting for Hilford to take it...then she left it for me to dispose of and paid me only the insurance amount DESPITE HER MOVERS NOT BRINGING A REFRIGERATOR DOLLY TO MOVE MY FRIDGE!
This company DOES NOT have a stitch of integrity. What could have been a quick response to my claim, an acceptance of responsibility for their movers NOT coming prepared to move items that were ON THEIR QUOTE, has now turned into 3 months of additional stress and heartache. Save yourself a lawsuit and book your move with a different company.
PLEASE READ! I needed help to move literally one street over and what I got was a disaster! The "movers" DID NOT BRING a refrigerator dolly TO MOVE THE FRIDGE! They put it on a regular dolly--NO BLANKET OR PROTECTION from the metal--which scratched the side, then rolled it down the side of my house with the doors facing out and DENTED BOTH DOORS on the gas meter!
6 weeks...no response to claim.
We had an astounding knowledge with Skate, Jacob, George and Josh! They did precisely what they said they would do. They were extremely watchful, proficient and a delight to work with. I would procure them over and over.
A 1 Fast Moving and Storage were a delight to work with; expert, polite, fair and to a great degree quick! They were super responsive and mindful. They appeared on time and made our turn less demanding than I could have envisioned conceivable. At 7 months pregnant it was an incredible alleviation to have such fit movers helping us and ensuring I didn't lift a finger! My spouse and I very suggest this great organization.
I was exceptionally content with Cortes Moving. They appeared ok on time as guaranteed with an exceptionally knowledgable and obliging group and moved my piano with great consideration. I would profoundly suggest their administrations.
One of the better moving organizations around. Incredible occupation folks, and I would utilize them once more.
They picked up my things and told me delivery was possible in a week, after three weeks their owner has been ignoring my messages and have literally been the worst experience of my life
Trick craftsman asses who give you one cost and after that send you a much higher one. Nobody ought to utilize this organization unless you need to work with untrustworthy theives.
These guys are first-rate professionals. On-time, thorough and meticulous about covering every detail of our requests. Nothing was lost or broken and the job was done to estimate.
Coast Transfer were awesome. They came precisely on time and completed up in under more than two hours - which is totally insane.
Jims Moving Service made an incredible job! They were exceptionally proficient, productive and super well organnized. They were by a long shot the best and speediest movers I've ever enlisted.. Which says a lot bc I have moved A LOT. I would and will be procuring them again later on. I exceedingly suggest these folks! Trust me, they take care of business! Much appreciated folks for such an incredible employment well done!!! :)