United Transportation Moving & Storage

MG

04/30/2021

Value ***WARNING*** this company is a fraud! It has been 24 days (and counting) since this company took my belongings!! They will NOT return calls or emails after your stuff are picked up. I have filed a complaint with the BBB, FMCSA and will pursue legal actions.

Ben Gossard

01/29/2021

I dont write reviews, but this one was needed. I would give zero stars if possible. To start, we were quoted 4000 and once the items were loaded we were told 8000. If we said no and unload we would have lost our 2000 dollar deposit.The entire experience with this company has been terrible. Our first date of delivery was December 30th. In the contract they say they can deliver within 21 days of that date for any reason. We lived in an empty house for 18 days till Jan 17th. Communication with office workers was terrible. Asking them questions was terrible, and trying to figure out where our stuff was located or could be delivered seemed like we were bothering them. When we finally got a delivery date and time we were warned by the company to take a picture of the check and send it to the office, and if the driver tried to up charge us or ask for cash call the office. I said "It sounds like youre worried about this guy stealing your money" Silence on the other end. The driver called my wife the day of delivery and said that he wasnt going to come that day and would be there the next day, my wife tried to get him to come that day and explained we had been sleeping on air matresses for a month his reply? "One more night wont kill you". That same night the office called to ask how the delivery went. They had no idea the driver didnt complete it. The communication is so poor. DELIVERY DAY. The first thing you must do is give them a check and sign the paper you later find out that is says you received all your items, how could you know that since everything is on the truck? This is how they get you, and why the things we are missing we will never get. Including all of out wedding photos and photo albums that are unreplacable. They dont care, you signed the paper. WE STILL HAVE 7-10 BOXES MISSING The driver had picked two guys up from home depot and was very rude to them. He also told them to not accept a cash tip and to only let him get the money. (I spoke with the two men after and tipped them individually.) After they had unloaded the items which I helped them do, the driver told me that they normally charge 185 to set up and move the items into the rooms, but he would waive it if I gave him a BIG CASH TIP. I said no way, put the stuff together and leave. Now for the worst parts. Once we had unpacked we noticed we had a box of large paintings that are not ours. I called the office and let them know and sent pictures of the items. WE STILL HAVE THEM! I want to send them to the owner but dont know who. My wife called the office to ask and they said "oh someone did call about missing paintings, but I lost the postit i wrote the customers name on" Sweet. That is the same fate of our missing items. I have called and email the office many times, and have recieved maybe 2-3 calls back in total in the experience. This company isnt in the buisiness of service, they want to get your money with the least possible output of energy in return.

t w

03/25/2019

I was given a quote of $1587.00 for a move across country. I spoke with Tamar and she guaranteed the price was locked and that I need not to worry because they are A+ ratings on BBB. Therefore, I made a deposit of $200.00. I was also told that it would take 7-14 days to get to Ny and make sure that someone is there to receive it. I stated that someone is there to receive it. I told Tamar all things that I had in my apartment but she put what she felt on the inventory. The guys came to move my stuff and the Russian mover charged me twice the amount from the quote, almost three thousand of dollars. He even charged me for long haul of $75.00 when my apartment is less than 75 feet from the truck. The driver even charged to pack my sofa, coffee table and TV, when I was told by Tami that the guys will do this and it is in the quote. I asked him, how is this possible, he stated that I have double the space. Therefore, I went to the truck and I stated that he padded the truck front. He did not respond. I told him to unload my truck and He refused to unload. He stated that I must sign the paper and talk to customer service. I called Customer service that day but no one answered and I texted Tamar but no answered. The next day, I was able to get a hold of Tamar and she stated that she is going to rectify the problem and she is going to remeasured the size. She also stated that she is going to call me the next day. I never received a call from her. I called and texted her, and older man with a russian thick accent said she left for the day and she will call me back tomorrow. Tamar never did call and I told the Russian guy my problem and he stated I will give you a call by the end of business day but no call. This went on for three to four weeks. No returns the call and no one returns text messages. On march 22,2019, I received a called from the driver,Ben, that he wants to deliver my stuff on sunday and I stated that I waiting on the office to call me back in regards to price. He stated ok. He called the next day stating that he is going to deliver on Monday and I also stated that I waiting for the office to rectify the price. He stated ok, Monday he will deliver. The next day at 07:25, the same driver called and stated that he will be there in five hours to deliver my stuff. He also stated that make sure that there are no stairs to go up to dleiver my stuff, make sure that an 18 wheeler truck can pass then he stated that you have the full amount of money is cash. I stated that I am waiting for a call from the office and I only received an email of a credit of $250.00 and this is not what I signed up for. He stated then I can sue and good luck to me in doing so. So, I stated that I will sue because I noticed that a lot of former customers had the same issues with this company. He never came with stuff. They have my stuff hostage. I called Tamar, on 03/25/19, she told me that she can not talk to me because I said I was going to sue.

David Fore

02/25/2019

Get as far away from this company as you can. Consistently lie. Double charge of estimate. Came 5 days late for pickup, took 2 months to ship to Hawaii. Did not honor contract on several points including re-assembling furniture they had knocked down. Sent one man to unload household of furniture. Stole half of the tools we had shipped. They could never give us a location of our shipment, lied about arrival date multiple times. Weekend contact person was surly, could care less about what he was doing. Never again. Hate to even give them one star, that is as low as I can rate.

isabel

04/06/2018

We had a very smooth moving with Ben and his colleagues. The moving was scheduled at 2pm and they came on time. They carefully wrapped the furniture and did extra job to make sure our stuff was well protected. I noticed that Ben even took off the light bulbs from each of the floor lamps and stored them properly which shows that they are really willing to go extra miles in order to provide good service. My stuff was in good hands. After going through nightmares with the other moving companies I am happy that we found them.

Kim Adler

03/03/2018

I am technically not even giving them 1 star. DO NOT use this company. Horribly rude, there drivers sexually harassed my teenage daughter, and then showed up with our stuff and tried to charge us a much higher rate than quoted in addition to our most valuable item on the truck which was a big flat screen TV missing. They would not return our calls or emails and we never got our tv back. Horrible company that takes pride in scamming people.

William Sterns

01/02/2018

We were moving to live close to our family. United Transportation Moving & Storage was referred to me by my brother in law. I called them and easily got a reasonable quote. The movers arrived early and started packing up my belongings. They loaded everything onto the truck very carefully. The delivery was made on time. Nothing broke or got damaged on the way. In the end, I realized that this move was just too easy. I have read reviews where people said how easy their move was. I never thought I would experience one of those.

Kevin Rainey

01/01/2018

Paying for professional, organized people is worth every penny and United Transportation Moving & Storage in the one. They could not have been more kind, courteous, and willing to work. They confirmed all details ahead of time both on phone and by email. The team showed up right on time and started doing their job. The guys knew the best way to load and unload things and were overly careful with all of my belongings. They really knew how to use their time in the best way. They really helped me and I even was able to save some money. I must say great deal!

Robert McDougal

12/30/2017

The guys from United Transportation Moving & Storage did a great job during our last long distance move. Everything went well from my initial contact to the follow up after the move. The moving crew of 3 young men arrived on time, completed their tasks on time with a good working pace and provided clear instructions to me when needed. Everything proceeded as promised from the beginning till the end. Thanks for the hassle free move guys; I will definitely recommend them to all!

Richard

12/29/2017

United Transportation Moving & Storage have many tricks up their sleeves. And I mean good ones! They know how to take anything out from an apartment no matter how big it is. They will use the backdoor, or the window or the balcony. Any way possible! They will not give up on you. And plus, they will not damage a single thing. Highly recommended! Oh one more thing, they have the best rates in this business. Cheers!

Steve Hale

12/28/2017

I can easily say I had the best moving company in TOWN!! I had a huge job and I knew I could give it to this company to handle it professionally. I knew it would be a lot of work but I felt that my money was well spent! They did a fantastic job overall. No problems or bumps on the road. I appreciated all the help I got and I'm glad that I can always go to this company. I am saying this with faith that this is the number one moving company! Highly recommended United Transportation Moving & Storage!

Steve Hale

12/28/2017

I can easily say I had the best moving company in TOWN!! I had a huge job and I knew I could give it to this company to handle it professionally. I knew it would be a lot of work but I felt that my money was well spent! They did a fantastic job overall. No problems or bumps on the road. I appreciated all the help I got and I'm glad that I can always go to this company. I am saying this with faith that this is the number one moving company! Highly recommended United Transportation Moving & Storage!

Burklow

12/20/2017

I moved from CA to NV, and the United Transportation Moving and Storage really helped me stress less about moving. When we were about to move, we became nervous about moving. The United Transportation Moving and Storage company provided excellent service and quality work. We were very impressed with the efficiency of the company. It was a very fast move, and we would definitely hire them again. We highly recommend their services to anyone.

Corey Hammock

12/16/2017

Absolutely awesome to deal with! Very professional crew and did not touch a single wall! I am very pleased with the professionalism and efficiency of this moving company. Took great care with my belongings, were polite and friendly I was really pleased with the entire experience and would recommend United Transportation Moving and use them again myself as well. By the way the delivery was made on time and when I checked the inventory, there was not a single damage.

Jimmy

12/14/2017

They impressed me all the way. United Transportation Moving did a terrific job with my move. No more doing a move by myself. I will always hire this moving company. Their sales rep told me not to worry and told me he will take care of everything. And that is exactly what he did. He sent over a foreman and 3 helpers to help me with me move. They were efficient, caring and took the job very seriously. They really did a good job. Every single one of my belongings were safely delivered and without a scratch. I am very thankful!

Ben Jones

12/12/2017

Moving business is very competitive. Most moving companies are really improving their games in order to keep up. I recently hired United Transportation Moving to handle my relocation and I was absolutely surprised seeing how efficient and professional these guys are! From their timing to their skills, everything was top notch. It took the movers such a small time to finish loading everything from my 4 bedroom house. Not even a glass was delivered broken! The fierce competition also meant a low quote for me. It really is a movers market these days!

Ralph Tucker

12/11/2017

United Transportation is a moving company with very high standards. I had hint about their quality when I first called them and the man on the phone sounded so experienced. He called me back with an amazing quote. Everything went smoothly from there on. The movers were all very enthusiastic and efficient. They finished the job so fast without taking any breaks. Each of my valuables was moved without even a slight scratch on them. I can blindly rely on this amazing moving company.

Helen

09/20/2017

I am totally broken hearted. You moved us through Long Distance Movers from Ogden, Utah to Debary Florida You lost some very important stuff of mine. somewhere someone has my belongings. I had Doterra iols, A treasure chest, healing stones, kitchen stuff, bathroom stuff, a Christmas village, and you lost the side rails to our bed. We had to buy a new bed as they did not sell replacement parts. I had a hand made box with my name on it made by my daughter that is priceless to me. I cannot believe that this company is in business. I would give my right arm to have my stuff back that I am sure you could care less about. What did come came broken, my desk, the chain guard on my bike, A hole punched in the headboard, damage to 2 dressers, if I could add pictures I would. I am looking into filing a claim, calling the BBB and the attorney General. I believed what I was told that you cared, that my stuff would be handled with care. I WILL NOT RECOMEND YOU TO ANYONE. I would love for you to find all the stops the trucker made and send me it back at your cost since you lost it.

kyle davis

12/02/2015

Horrible company, movers sucked and the truck was very dirty also a lady name carmen lies through her teeth I read reviews before using Compant but from the look of things she PAYS for GOOD reviews! DO NOT, I REPEAT DO NOT USE THIS COMPANY!

bruce Jenner

12/02/2015

The comment below was absolutely rite, i did review for carmen 2 weeks ago she had many excuses about payment kept saying she qould send payment but never did!!! Please beware of this ffake company!!!

David Jenner

11/30/2015

Please beware of this company, it's this lady named carmen shes a compulsive liar she have people post reviews and then never pays them also all these reviews on this site are fake as well as there other site! Do not trust!

Briana Jones

11/20/2015

I move every few months due to my job making me hate moving. Not in this case though. I was surprised how this company provided good service The movers were very fast and extremely hardworking. They had no problem moving big bulky or fragile belongings. Definitely will use this moving company in the future again.

Tree

11/20/2015

These movers are very nice and efficient and had all of our boxes and furniture out of our old apartment and into the new one in about 2 hours I would definitely recommend these movers.,. They handled all of our belongings with care and there was no damage to either our things or our new place. 

Ray Evans

11/20/2015

Overall I think this moving company did a great job with my move. Nothing was damaged and the whole arrangement was done under 2 hours. Granted I did not have a lot of items to move, they did not take their time.  Their demeanor was professional the whole time. I didn't have any doubts before and after about their service. Conversation and paperwork all went smoothly.  I am giving 5 stars for good move and no problems.

Justin Rocker

11/19/2015

A very professional and honest company. The staff are friendly and focused on getting the job done. Prices are hard to beat. You can rest assure your personal belongings are in good hands. I highly recommend H2H!!! I highly recommend these movers their great!

Tracy Freeman

11/19/2015

So efficient Some of the larger pieces of furniture did not fit through some doors, so the movers took out their drills, took the furniture apart, moved it, and put it back together better than it was before!!!! Very very helpful as everybody have been saying!!! All in a matter of minutes. And they packed everything extremely well. Cost was quite reasonable. Defiinitely use them again. Thank yall a bunch!

JIM DAWN

11/17/2015

Great company, I never had such an easy going moving experience...Guys and customer services were really cool u can't find prices like these any where else!!!!!!! I was doing a move from my city chi town to arkasas it was amazing and I didn't have to spend alot of money!!!!!! Great company and I was to thank you all very very much!!!!! Blessings your way!!!!!

Ricky Williams

11/15/2015

I can't believe how professional this company is, usually u have workers that are lazy and don't want to do their job, this company was amazing! Workers were perfect on time and very nice and generous! And the price I paid for the whole move wasn't so bad neither ! I made a move to Texas from Japan very expensive trip but this place got me moving and was very very willing to help as another reviewer had said, customer service was excellent, I want to thank these guys again 5 star rating for sure!

Susan Lee

11/15/2015

I'm not usually one to leave reviews, but I was so pleased with this moving company service that I had to! Made a move from Atlanta to Chicago a few weeks ago, this company made my whole moving process so easy and well worth it! I've moved many times before costing me thousands but they had some great prices you can not find anywhere else! I'm moving again next year, and if I can I will for sure be calling this company!

Perry Jones

11/13/2015

These are the best movers I tell u, they were on time, move all my things quick fast and easy and the price I paid for such professional work was well worth it! I was doing a move from Colorado to Nebraska and I needed last minutes movers and I had very little money but this company was able to help me out and get me moved! Now I'm on to a better life! These movers are highly recommendedable 👍👍👍👍👍

Dave Jones

11/12/2015

I tried this company when i was doing a move from l.a to new york back in August, i am very pleased with the outcome of my moving experience! The booking process was extremely. Easy and worth the time, the day of my move the movers was 8 minutes earlier than scheduled time! Very generous and helpful! I would most definitely use these movers again, very low price for great service!

Sam

11/11/2015

a few months ago i was moving from alanta to miami , i  see an ad for  this company on some site i forgot the name, they had some of the best prices! So i set up a moving date with them and rest assure they were on time and ready to work! Guys were amazingly cool and thry even played ball with my son :) the customer service reps were nice too, thanks again!!!!!!!

Briana

11/11/2015

Well a few weeks ago i was going to move from chicago to las vegas, i came across this company, they had some of the best customer service team very pleasent and willing to help and the prices were cool to never moved before for such a little price, i am more than thankful that i ran into this moving company! The day of the move they were 20 minutes early so thats a plus plus and they even helped me with other little things no charge! I definitely highly recommend these movers to anyone looking to move anytime.

J Simpson

11/10/2015

Moving Authority are an absolute lifesaver! My girlfriend and I needed to pack up house in a hurry, with both of us simultaneously landing exciting new work opportunities. While this was an exciting time, negotiating new terms and brushing up on skills, we also had to pack up our entire lives in less than a month. We both own a bunch of precious heirlooms, as well, adding to the stress. Moving Authority were fast, thorough, detailed, and very, very careful with our belongings! They were also incredibly hard working and easy-going. They made moving into our new home entirely painless and stress free! Highly recommended!

diamond

11/10/2015

This is hands down the best moving company, I had to move a few months ago but didn't really have a lot of money, I found these guys and they were so eagar to help, thanks again!

bryan chan

11/09/2015

Great costumer service, would definitely recommend this company to any one looking to get their personal belongings moved on time and handled with care.

Tia Scott

11/09/2015

My experience with the moving company was a great one and I'd definitely go with them again if I ever have to move again. The moving crew handled my things with care and the customer service agent I initially contacted was very reassuring that the move would be smooth and easy. It didn't take too long to move and it didn't break the bank either. All in all, I made the right choice going with them.

Erica Draper

11/09/2015

This company was amazing! I had to move my business to a new office building and was told about Moving Authority from a friend of mine. The whole move was super easy and the price was extremely reasonable. The movers were extremely professional and friendly. I would recommend this company to everyone!

natalie henry

11/09/2015

my experience was great with these guys the move was stress free just a great overall experience. all my items arrived on time none of them was damaged and the movers had great customer service skills. also the prices weren't bad either they're very reasonable had no complaints at all.

Jeremy Williams

11/07/2015

I was helped with getting moved into my college dorm and the staff are extremely professional and friendly. It was a great start to my College semester especially since i was a little nervous about school

Marrissa

11/07/2015

I am extremely impressed and I appreciated the exceptional customer service by this company. They were right on time, and they don't charge too much like other companies. I will definitely be calling them again next time I move!

Tessa R.

11/05/2015

I have really been impressed by the level of service and professionalism that I have encountered with them since my first call. They did do a nice job of packing up the last of my large items that I was unable to do alone. They were on time, kept to schedule, and stayed on budget! The quote they gave me was more than reasonable.

Sr Madison

09/26/2015

WORSE MOST DISHONEST COMPANY EVER DEALT WITH!!!! DO NOT USE!! Response to b_ll Sh__ customer service. John the general supervisor at united transportation moving and storage, is let's be clear. You definatly declined to allow an Addendum to be added to form stating that if payment wasn't not made by your company I had protection. Since you have more than one review from an online source stating failure to pay settlements or told people bankruptcy was filed with your CEO/owner) so was it was necessary to have an agreement that would guarantee payment. He is a crook and so is your company. I told you you shouldn't of messed with me.