Pure Moving Systems Limited Liability Company

Teresa Moody

Feb. 23, 2022, 12:42 a.m.

Run as fast as you can away from this moving company.Horrid moving company. Terrible customer service. One of the guy's that came to my home and loaded my belongings sexually harassed me. I'm a single lady. He kept asking me if he could come with me to my new location or if he could stay with me at my old location until I moved. He even told the other guy to pick up the last delivery without him. Got quoted 1600, then the mover looked at my belongings and said 2900, after my belongings were loaded the final cost 3970. Wasn't provided with any information regarding how my move would be handled, nor have I received any information to date. Still haven't heard when my belongings will be delivered, only was requested to provide a delivery date. I've requested a copy of the bill of lading and still haven't received it. Please take my advise and use a different mover. The quotes they issue are only there to sucker you into a reservation, then that's when they suck your wallet dry. They know you have to move so they gouge you with your new price after they have possession of your belongings. Only when I filed a complaint with the BBB did someone call me, however it was only to tell me that their movers would never do what I stated had been done.

Christina johnson

Feb. 23, 2022, 12:42 a.m.

This company is by far the worse con artist and most unreliable i have ever dealt with. I was told my move would be 1100 total. Which was very reasonable. So i thought. The day of pick up my price change enormously. I was added an additional 1500 dollars on top of what i was originally promised. If i didnt have a booked flight the following day i would have never used to this company. And of course all my belinging where already loaded on the truck before i was hit with the change . i actually was ask to put 1000 dollars down payment. I emailed company with my delivery date . i have not heard from them in weeks almost a month. I have called nourmous of times and been told i should wait for a call from the dispatcher. I still have yet to hear anything. Which is surprising cause they called me so many times before my pick up. This has been very frustrating and a huge inconvience. I will never use this company again. They seem like scam artist . i just wish i knew a date or update on when my belongings would get to me. 2500. And to not be informed or updated . please dont ever use this company.

zeynep

Feb. 23, 2022, 12:43 a.m.

I hired pure moving systems for my interstate move. When you google them the real PURE MOVING company comes up. They were scam company using real company advertisement. Without knowing that, I hired this scam company they quote me a cheap price for interstate I said yes. When they come to pick up they added more items on the list and made me buy storage options. They picked my furniture on 5/31/18 with a PENSKE truck from my MD address and I told them I can accept on 6/6/18 since I was going to drive cross country. I was Expecting delivery for the following week since I have been told their max is 21 days. iInstead they kept my household in storage unit in maryland until 7.5.18. Every time Ii called them for an update they usually hang up on me. The sales person never called me or emailed me back. I have tried to reach him several time. I was promised 15 days delivery or max 21 then they started saying we have 30 business days. I have waited for 45 days. On top of everything on 7.13.18 i got a call saying that f I don't pay extra $600 delivery fee (cash only - I offered them credit or debit card payment they refused to take any other payment method) they won't deliver my furniture. when i asked the reason for this I have been told that 18 wheelers won't fit in my street, I told them they knew my delivery address from day 1. They tried to hold hostage my household items. after hours of debate and cry the operator waived the fee. On 7.14.18 2 guys came at 8PM for delivery when I said it is dark can we do it tomorrow they said don't risk it and have it today. I was scared for my life and had to let them in. They said they would not give my furniture if I don't pay the balance upfront. I refused they threatened me and said we won't deliver. I counted the money in from of them I said money is here but I won't pay you until I have everything. they finally agreed , they also tried to charge extra 65 dollars. I told them this is your tip take it from there and all of sudden they decided not to charge $65 extra, all boxes were in poor condition , some of them were ripped broken smashed. I took pictures and I took the picture of the delivery TRUCK it was MARYLAND PLATE PENSKE truck . I believe they never used 18 wheeler and tried to charge extra, I called real PURE MOVING and they are suing this scam company, They said they have 200 people on their list with same style scam. Holding hostage of their household. Would like to bring these people to court. If you are one of them call them DO NOT HIRE THEM PURE MOVING SYSTEMS IS ROGUE

Lisa M Sidlow

Feb. 23, 2022, 12:43 a.m.

Please do not use this company. They were my worst nightmare. I hired Pure Moving Systems because I thought I was hiring another legitimate moving company whose name they have recently taken. Three scary looking guys showed up, I was afraid and told my daughter to hide in her room and be ready to call 911. They raised the price on a binding quote, after loading all my things into their U-haul. I shipped tax returns and the next day my identity was stolen by someone 13 miles from their office (I lived 600 miles away). They demanded cash for everything. Half of my stuff was missing, and they broke all of my lamps, my vacuum and my Pilates Reformer, which they left in a pile in my garage. I asked if they were planning to dump it and they said that would cost extra. Pure Moving Systems charged nearly twice as much as was quoted (in a binding quote). They were absolutely abusive the whole way through. They refused to talk to the police about the identity theft, and hung up on him and then when he called back, they transferred him to an extension that just rang and rang. So in summary, Pure Moving Systems broke or "lost" half of my stuff, charged me double and abused me, the police, my banker and my lawyer along the way. Please save yourself the major stress and financial loss and do not use Pure Moving Systems. The story is much longer but I am so tired of talking about it, I just want to move on but I also don't want anyone else to go through the pain of working with Pure Moving Systems. By the way, they used to be Apple Van Lines, so you can see more negative reviews by Googling that company if you are not convinced by these reviews for Pure Moving Systems.