Ant
Feb. 23, 2022, 12:43 a.m.
Man I wish I could give these guys 0 stars. 1st of all be very careful with the estimate. I am not a mover I have no idea how to estimate cubic footage, if you are relying on them to help you figure it out, dont do it. I was estimated $4000, I ended up paying $8000. If you are moving from Mainland to Hawaii; take the money you will pay these guys and just go buy brand new stuff in Hawaii, and spend $500 shipping the important stuff. You can ship a car through Matson directly for only a few dollars more. If you go with these crooks you will pay thousands of dollars and maybe see your stuff again.
2nd, look at the responses they have been putting on the bad reviews here. They find excuses quoting fine print, or make it sound like you are confusing the companies! (really!?) This will give you a preview of the type of customer service you can expect from them.
We have been waiting months for our stuff and everytime I follow up they have told me to wait 2 more weeks. Customer service is horrible. They will say nice things to you because you have so many moving options. But once they have your stuff and your money they will take their time and not communicate with you unless you contact first.
They took my stuff and my money on June 21 and I am sitting in an empty house in Hawaii Mid Aug. Last week they told me end of Aug, and they are now telling me I have to wait till at least mid Sept.
(UPDATE, Sept 17th: Guess what!? Mid Sept has come and gone and what did they say: Another 2 weeks!)
They will keep saying that contractually they have to say 45-60 business days but it will come faster. That was why I chose them, but it looks like they are going to use every day of those 3 months. If they told us it was going to take 3 months from the beginning, I would not have chosen them.
If you can wait months for your things, have tons of money, and dont care about customer service, these guys are the ones for you.
Will update this review once I get my things, I just wanted to leave this here to hopefully save one poor soul from going with these guys.
Ant
Feb. 23, 2022, 12:43 a.m.
Man I wish I could give these guys 0 stars. 1st of all be very careful with the estimate. I am not a mover I have no idea how to estimate cubic footage, if you are relying on them to help you figure it out, dont do it. I was estimated $4000, I ended up paying $8000. If you are moving from Mainland to Hawaii; take the money you will pay these guys and just go buy brand new stuff in Hawaii, and spend $500 shipping the important stuff. You can ship a car through Matson directly for only a few dollars more. If you go with these crooks you will pay thousands of dollars and maybe see your stuff again.
2nd, look at the responses they have been putting on the bad reviews here. They find excuses quoting fine print, or make it sound like you are confusing the companies! (really!?) This will give you a preview of the type of customer service you can expect from them.
We have been waiting months for our stuff and everytime I follow up they have told me to wait 2 more weeks. Customer service is horrible. They will say nice things to you because you have so many moving options. But once they have your stuff and your money they will take their time and not communicate with you unless you contact first.
They took my stuff and my money on June 21 and I am sitting in an empty house in Hawaii Mid Aug. Last week they told me end of Aug, and they are now telling me I have to wait till at least mid Sept.
(UPDATE, Sept 17th: Guess what!? Mid Sept has come and gone and what did they say: Another 2 weeks!)
They will keep saying that contractually they have to say 45-60 business days but it will come faster. That was why I chose them, but it looks like they are going to use every day of those 3 months. If they told us it was going to take 3 months from the beginning, I would not have chosen them.
If you can wait months for your things, have tons of money, and dont care about customer service, these guys are the ones for you.
Will update this review once I get my things, I just wanted to leave this here to hopefully save one poor soul from going with these guys.
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