- Laws, Regulations, & Paperwork Necessary to Operate Legally
- Arbitration Required By USDOT For Household Good Carriers
- The Importance & Value of Having a Moving Tariff
- What is a Moving Tariff?
- Moving Authority: Arbitration Program & Custom Moving Tariff Services
2. Arbitration Required by USDOT For Household Good CarriersArbitration Is Required! Arbitration, simply put, is an alternative to small claims court that settles disputes. With moving companies, the arbitration, if it occurred, is between the household goods carrier and the person having their items moved (the customer). The arbitrator is a neutral third party that will save both parties’ time and money by keeping them out of the court systems.
Arbitration has to be purchased by all moving companies and needs to be renewed annually. The law also requires a brochure or informational packet outlining your arbitration program to be given to the customer prior to moving their items so if any disputes arise they are aware of their rights and how to proceed.
3. The Importance & Value of Having a Moving TariffEffective since 2008, Tariffs are legally required to be published and shown to the customer prior to moving any of their items. In addition, a copy of this tariff must be in the truck or on the driver's persons at all times while transporting the truck filled with household goods across state lines.
A moving tariff simply puts it an ironclad menu of services that a moving company provides along with all of the pricing for each service. If the tariff does not state a certain price or charge for a specific service it may not be added or charged to the customer.This is illegal.Every charge and service must be stated up front, given to the customer and signed by them.This is legally binding.Even in the event, you want to discount their price, this is considered illegal.